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Published byReynold Beasley Modified over 8 years ago
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NON-VERBAL COMMUNICATION IN THE WORKPLACE POLISH TEAM PRESENTS:
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DOMINANCE
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DOMINANT SITTING POSITION TABLE AS A BARRIER PIERCING EYES HALF-CLOSED POSITION OFFICIAL CLOTHES
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DOMINANT STANDING POSITION STANDING STRAIGHT LEGS SLIGHTLY APART PLACED FIRMLY ON THE GROUND HANDS HIDDEN IN POCKETS THUMBS STICKING OUT STRAIGHT EYE- CONTACT
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DOMINANT POSITION AT A MEETING DOMINATING PERSON SITTING AT THE HEAD OF THE TABLE THE OTHERS ON THE LEFT AND RIGHT OFFICIAL CLOTHES
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CUTTING GESTURE „THAT’S ENOUGH!” „THERE’S THE LIMIT!”
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ORDERING GESTURE 1 FIRM EYE-CONTACT FINGER POINTED AT THE OTHER PERSON DOMINANT STANDING POSITION RAISED FIRM VOICE TONE
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ORDERING GESTURE 2 FINGER POINTED AT DOCUMENTS/TABLE/BOARD DOMINANT STANDING POSITION
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POLITE AND IMPOLITE DISAGREEMENT
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„NO,NO,NO, I CAN’T AGREE”
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„THAT’S NOT ACCEPTABLE”
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„YOU MAY BE RIGHT, BUT…”
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„WHAT EXACTLY DO YOU MEAN?”
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„YOUR IDEAS ARE ALIEN TO ME”
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„NO! YOU’RE WRONG!” *REALLY IMPOLITE
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„ARE YOU CRAZY?!” *EXTREMELY RUDE
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AGREEMENT ENFORCEMENT
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„I LIKE WHAT YOU SAYING”
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„I REALLY LIKE YOUR PROPOSAL!”
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PERSUASION
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„LET’S DO IT MY WAY, SHALL WE?” HANDS FORMING A PYRAMID POINTING TOWARDS THE INTERLOCUTOR
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„THAT’S THE BEST SOLUTION, I’M TELLING YOU” PLACING HANDS LIGHTLY ON THE TABLE
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„LET ME EXPLAIN YOU THE IDEA” VIVID HAND GESTURES
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„THAT’S THE WAY WE SHOULD DO IT” FORMING A TUNNEL WITH HANDS
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SHOWING INTEREST
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„I’M REALLY INTERESTED IN WHAT YOU SAYING” EYE-CONTACT, SMILE, HEAD UP (SOMETIMES PLACED ON HAND), OPEN POSITION
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„IT’S SO INTERESTING. TELL ME MORE!” LEANING FORWARD
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„IT’S HONESTLY FASCINATING!” EYE-CONTACT, SMILE, OPEN POSITION
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„LET’S HAVE A LOOK AT THIS, IT’S WORTH IT” GETTING CLOSER TO THE INTERLOCUTOR
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LACK OF INTEREST
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„IT’S SOOOO BORING!” LOOKING AWAY CLOSED POSITION
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„I JUST CAN’T GET ANYMORE!” LOOSE POSITION HEAD ON OPEN PALM LOOKING AWAY
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„OH, COME ON! STOP IT!” POUTING EXPRESSION ARMS CROSSED LOOKING AWAY SIGHTS
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„OMG! DEAD BORING!” YAWNING *IMPOLITE
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CONFLICT REDUCING GESTURES
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„LET’S BE RESONABLE, PLEASE” STANDING POSITION SLOW BUT FIRM DOWNWARD HANDS MOVEMENTS
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„PLEASE, CALM DOWN” BENDING TOWARDS THE AGGRESSIVE PERSON LIGHTLY TOUCHING HIS ARM
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„DON’T FIGHT, LET’S TALK IT OVER” GESTURE SEPARATING THE ARGUING PARTS
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„THAT’S ENOUGH! YOUR BEHAVIOUR IS UNACCEPTABLE!” TOUCHING FIRMLY THE AGGRESSIVE PERSON’S ARM ALONG WITH A CUTTING GESTURE
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THANK YOU FOR YOUR ATTENTION
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