1. Welcome to The National Certificate in Contact Centre Operations

2. Your Open Polytechnic tutor Welcomes you to the National Certificate in Call Centre Operations. Ana is available to support you in your learning and looks forward to working with you and your Team Leaders.

3. Your on campus contact Ana Veljkovic Freephone: 0508 650 200 Extn5773 Direct line: 04 913 5773 E-mail: ana.veljkovic@openpolytechnic.ac.nz

4. Support Available: If there is something you don't understand or you want more feedback, you can contact me free on 0508 650 200. Please ask for extra help if you need it. I am here to help you. If you find I am not available when you call, you can leave a clear voice mail message and I will get back to you within two working days. You can also contact me by letter, email or fax. Best of luck with your study! Warm regards Ana