1. Behaviors for Success in HealthCare

2. This module focuses on the requirements needed by health care personnel to work in a variety of health care settings. Types of health care facilities and systems, applying for employment, accountability and responsibility, standards of dress, workplace behaviors, approaches needed to assist individuals, expectations of teams and team members, common healthcare facility policies and requirements are included. Behaviors for Success Module Description

3. This module consists of 8 competencies. Each competency is divided into unit competencies with learning activities to help students master the competency. Each learning activity is explained on the Module Outline and the resources described. Choose the learning activities that best meet your classroom needs. Module Outline and Instructor Resources

4. Find these learning activities and resources on the website or create your own. The Course Outline also has documents the instructor can use in teaching the lesson. These competencies are listed on the following slide and will then be addressed throughout the remainder of the power point. Module Outline and Instructor Resources

5. 1.Discuss healthcare fields and types of workers needed. 2.Discuss ways healthcare personnel can balance their work and personal life to maintain personal wellness. 3.Describe expectations employers have of healthcare personnel. 4.Identify quality issues in healthcare facilities and their impact on healthcare workers and delivery of care. 5.Describe the responsibilities of users of the healthcare system. Module Competencies

6. 6.Describe selected types of healthcare facilities/systems; including organizational and financial structure, departments and services, types and levels of healthcare personnel and common policies and requirements. 7.Describe the different health care delivery systems (public, private, government and non-profit). 8.Using a problem solving process applied to a healthcare situation; describe behaviors for success in healthcare. Module Competencies

7. Competency 7

8. Describe the different health care delivery systems. Compare public versus private delivery system. Discuss private versus government delivery of health care. Explain non-profit delivery system. Competency 7

9. Recommended Content Describe the different health care delivery systems. Public versus private health care systems Private versus government health care systems Nonprofit health care systems Delivery System

10. Explain different insurance and common methods of payment Private health insurance (such as: Blue Cross, Affordable Care Act - ACA) Managed care (such as: HMOs, PPOs, medical home) Government programs (Medicare, Medicaid, Tricare, and Workers’ Compensation) Insurances

11. AssignmentResourcesNotes BFS Competency #7: Healthcare Systems Assignment on websiteStudents gather information on a healthcare facility and brainstorm how a patient would encounter the healthcare system Competency 7: Healthcare Delivery Systems Recommended Learning Activities

12. Competency 8

13. Using a problem solving process applied to a healthcare situation; describe behaviors for success in healthcare. Discuss the problem-solving process as applied to behaviors for success in healthcare settings utilizing a team approach. Competency 8

14. Recommended Content Use the 5 step problem solving process as applied to behaviors for success in healthcare settings. Those 5 steps are: 1.Identify the problem 2.Gather information 3.Create alternatives/solutions 4.Select and implement solutions 5.Evaluate and revise solution, if needed Problem Solving Process

15. Berman, A., Snyder, S.J., Kozier, B., & Erb, G. (2008). Health care delivery systems. In A. Berman, S.J. Snyder, B. Kozier, & G. Erb (Eds.). Kozier & Erb’s Fundamentals of nursing: Concepts, process, and practice (8 th ed.) (pp. 101-116). Upper Saddle River, NJ: Prentice Hall Clavreul, G.M. (2011). The nursing chain of command. WorkingNurse.com. Retrieved from http:// www.workingnurse.com/articles/The-Nursing-Chain-of-Command Fuzy, J. (2003). The nursing assistant’s handbook. Albuquerque, NM: Hartman Publishing Inc. Fuzy, J. & Leahy, W. (2005). The home health aide handbook. Albuquerque, NM: Hartman Publishing Inc. Juliar, K. (2003) Minnesota Healthcare Core Curriculum, 2e. Clifton Park, NY: Delmar Publishers, Inc. United States Department of Agriculture. (2005). Dietary guidelines for Americans. Retrieved from http:// www.mypyramid.gov/guidelines/index.html References

16. 16 “This workforce solution was funded by a grant awarded by the U.S. Department of Labor’s Employment and Training Administration. The solution was created by the grantee and does not necessarily reflect the official position of the U.S. Department of Labor. The Department of Labor makes no guarantees, warranties, or assurances of any kind, express or implied, with respect to such information, including any information on linked sites and including, but not limited to, accuracy of the information or its completeness, timeliness, usefulness, adequacy, continued availability, or ownership.” This work is licensed under a Creative Commons Attribution 4.0 International License.