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Transforming Government Jane E. Fountain Director, National Center for Digital Government (supported by the National Science Foundation) Associate Professor,

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Presentation on theme: "Transforming Government Jane E. Fountain Director, National Center for Digital Government (supported by the National Science Foundation) Associate Professor,"— Presentation transcript:

1 Transforming Government Jane E. Fountain Director, National Center for Digital Government (supported by the National Science Foundation) Associate Professor, John F. Kennedy School of Government, Harvard University

2 Copyright 2002 Jane E. Fountain Evolution of E-Government On-line content (information and few services) Transaction-based websites (more services) Rationalization/Integration  G-G, intergovernmental, global, public/private Participative e-government?

3 Copyright 2002 Jane E. Fountain Bush Administration PMI Guiding Principles Overall:  Citizen-centered, not bureaucracy-centered  Results-oriented  Market-based, actively promoting rather than stifling innovation through competition E-Government:  Create easy-to-find single points of access to government services for individuals  Reduce the reporting burden on businesses  Share information more quickly and conveniently within and between federal, state, local and tribal governments as well as globally and with NGOs  Automate internal processes to reduce costs internally, within the federal government

4 Copyright 2002 Jane E. Fountain E-Government Management Structure Executive Management Portfolio Manager G-G Program Manager E-Grants Program Manager SAFECOM Program Manager E-Vital Program Manager Geospatial Program Manager Disaster Management Portfolio Manager OMB Agencies

5 Copyright 2002 Jane E. Fountain 25 Federal E-Govt Initiatives EZ Tax Filing – Treasury GovBenefits – Labor Online Access for Loans – Education USA Service – GSA Consolidated Health Information – HHS Federal Asset Sales – GSA International Trade Process Streamlining – Commerce One-Stop Business Compliance -- SBA Online Rulemaking Management – Transportation Simplified Tax and Wage Reporting System – Treasury Disaster Management -- FEMA E-Grants -- HHS E-Vital -- GSA Geospatial One-Stop -- Interior Safecom -- FEMA Disaster Management E-Clearance – OPM E-Payroll – OPM E-Records Management – NARA E-Training – OPM E-Travel – GSA Enterprise HR Information – OPM Integrated Acquisition Environment – GSA Recruitment One-Stop – OPM E-Authentication -- GSA

6 Copyright 2002 Jane E. Fountain

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9 Drivers to Further Change Rationality/standardization Efficiency Access Anticipated cost savings Private sector pressure Global pressure

10 Copyright 2002 Jane E. Fountain Barriers to Further Change Privacy and security Cost Scale Agency autonomy Democratic values embedded in the bureaucratic state  Representation  Jurisdiction  Accountability

11 Copyright 2002 Jane E. Fountain Research Needed Applied social science and management research: organizational and institutional analysis, democratic theory, economics of information, portfolio mgt., project mgt. Cross-national comparative research National Science Foundation leadership National Center for Digital Government  http://www.ksg.harvard.edu/digitalcenter

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