1. Boundless Lecture Slides Free to share, print, make copies and changes. Get yours at www.boundless.com Available on the Boundless Teaching Platform

2. Using Boundless Presentations The Appendix The appendix is for you to use to add depth and breadth to your lectures. You can simply drag and drop slides from the appendix into the main presentation to make for a richer lecture experience. Free to edit, share, and copy Feel free to edit, share, and make as many copies of the Boundless presentations as you like. We encourage you to take these presentations and make them your own. Free to share, print, make copies and changes. Get yours at www.boundless.com Boundless Teaching Platform Boundless empowers educators to engage their students with affordable, customizable textbooks and intuitive teaching tools. The free Boundless Teaching Platform gives educators the ability to customize textbooks in more than 20 subjects that align to hundreds of popular titles. Get started by using high quality Boundless books, or make switching to our platform easier by building from Boundless content pre-organized to match the assigned textbook. This platform gives educators the tools they need to assign readings and assessments, monitor student activity, and lead their classes with pre-made teaching resources. Get started now at: If you have any questions or problems please email: educators@boundless.com http://boundless.com/teaching-platform

3. Boundless is an innovative technology company making education more affordable and accessible for students everywhere. The company creates the world’s best open educational content in 20+ subjects that align to more than 1,000 popular college textbooks. Boundless integrates learning technology into all its premium books to help students study more efficiently at a fraction of the cost of traditional textbooks. The company also empowers educators to engage their students more effectively through customizable books and intuitive teaching tools as part of the Boundless Teaching Platform. More than 2 million learners access Boundless free and premium content each month across the company’s wide distribution platforms, including its website, iOS apps, Kindle books, and iBooks. To get started learning or teaching with Boundless, visit boundless.com.boundless.com Free to share, print, make copies and changes. Get yours at www.boundless.com About Boundless

4. The Importance of Listening Listening and Critical Thinking Causes of Poor Listening Understanding Listening Learning to Listen and Helping Others Do the Same > Understanding Listening Free to share, print, make copies and changes. Get yours at www.boundless.com www.boundless.com/communications?campaign_content=book_189_section_29&campaign_term=Communications&utm_campaign=powerpoint& utm_medium=direct&utm_source=boundless

5. The listening process involves five stages: receiving, understanding, evaluating, remembering, and responding. Active listening is a particular communication technique that requires the listener to provide feedback on what he or she hears to the speaker. Three main degrees of active listening are repeating, paraphrasing, and reflecting. The Importance of Listening Free to share, print, make copies and changes. Get yours at www.boundless.com www.boundless.com/communications/textbooks/boundless-communications-textbook/learning-to-listen-and-helping-others-do-the-same- 5/understanding-listening-29/the-importance-of-listening-132- 8285?campaign_content=book_189_section_29&campaign_term=Communications&utm_campaign=powerpoint&utm_medium=direct&utm_sourc e=boundless Antony Gormley's statue "Untitled [Listening]," Maygrove Peace Park View on Boundless.com Learning to Listen and Helping Others Do the Same > Understanding Listening

6. Critical thinking is the process by which people qualitatively and quantitatively assess the information they accumulate. Critical thinking skills include observation, interpretation, analysis, inference, evaluation, explanation, and metacognition. The concepts and principles of critical thinking can be applied to any context or case, including the process of listening. Effective listening lets people collect information in a way that promotes critical thinking and successful communication. Listening and Critical Thinking Free to share, print, make copies and changes. Get yours at www.boundless.com www.boundless.com/communications/textbooks/boundless-communications-textbook/learning-to-listen-and-helping-others-do-the-same- 5/understanding-listening-29/listening-and-critical-thinking-133- 4210?campaign_content=book_189_section_29&campaign_term=Communications&utm_campaign=powerpoint&utm_medium=direct&utm_sourc e=boundless Roosevelt and Churchill in Conversation View on Boundless.com Learning to Listen and Helping Others Do the Same > Understanding Listening

7. Low concentration can be the result of various psychological or physical situations such as visual or auditory distractions, physical discomfort, inadequate volume, lack of interest in the subject material, stress, or personal bias. When listeners give equal weight to everything they hear, it makes it difficult to organize and retain the information they need. When the audience is trying too hard to listen, they often cannot take in the most important information they need. Jumping ahead can be detrimental to the listening experience; when listening to a speaker's message, the audience overlooks aspects of the conversation or makes judgments before all of the information is presented. Confirmation bias is the tendency to pick out aspects of a conversation that support one's own preexisting beliefs and values. A flashy speech can actually be more detrimental to the overall success and comprehension of the message because a speech that focuses on style offers little in the way of substance. Recognizing obstacles ahead of time can go a long way toward overcoming them. Causes of Poor Listening Free to share, print, make copies and changes. Get yours at www.boundless.com www.boundless.com/communications/textbooks/boundless-communications-textbook/learning-to-listen-and-helping-others-do-the-same- 5/understanding-listening-29/causes-of-poor-listening-134- 1824?campaign_content=book_189_section_29&campaign_term=Communications&utm_campaign=powerpoint&utm_medium=direct&utm_sourc e=boundless Causes of Poor Listening View on Boundless.com Learning to Listen and Helping Others Do the Same > Understanding Listening

8. Free to share, print, make copies and changes. Get yours at www.boundless.com Appendix

9. Key terms active listening A particular communication technique that requires the listener to provide feedback on what he or she hears to the speaker. confirmation bias The tendency to pick out aspects of a conversation that support our one's own preexisting beliefs and values. critical thinking The process by which people qualitatively and quantitatively assess the information they have accumulated. Listening The active process by which we make sense of, assess, and respond to what we hear. Metacognition "Cognition about cognition", or "knowing about knowing. " It can take many forms, including knowledge about when and how to use particular strategies for learning or for problem solving. Vividness effect The phenomenon of how vivid or highly graphic and dramatic events affect an individual's perception of a situation. Free to share, print, make copies and changes. Get yours at www.boundless.com Learning to Listen and Helping Others Do the Same

10. Antony Gormley's statue "Untitled [Listening]," Maygrove Peace Park Listening is an important academic, professional, and daily skill. Free to share, print, make copies and changes. Get yours at www.boundless.com Geograph. "Antony Gormley's statue "Untitled... (C) Mike Quinn :: Geograph Britain and Ireland." CC BY-SA http://www.geograph.org.uk/photo/2468910 View on Boundless.comCC BY-SAhttp://www.geograph.org.uk/photo/2468910View on Boundless.com Learning to Listen and Helping Others Do the Same

11. Causes of Poor Listening There are many barriers that can impede effective listening. Free to share, print, make copies and changes. Get yours at www.boundless.com Flickr. "Ear Horn | Flickr - Photo Sharing!." CC BY http://www.flickr.com/photos/paul_garland/4957441955/ View on Boundless.comCC BYhttp://www.flickr.com/photos/paul_garland/4957441955/View on Boundless.com Learning to Listen and Helping Others Do the Same

12. Degrees of Active Listening There are several degrees of active listening. Free to share, print, make copies and changes. Get yours at www.boundless.com Wikipedia. "Active-listening-chart." CC BY-SA http://en.wikipedia.org/wiki/File:Active-listening-chart.png View on Boundless.comCC BY-SAhttp://en.wikipedia.org/wiki/File:Active-listening-chart.pngView on Boundless.com Learning to Listen and Helping Others Do the Same

13. Roosevelt and Churchill in Conversation Effective listening leads to better critical understanding. Free to share, print, make copies and changes. Get yours at www.boundless.com Geograph. "Roosevelt and Churchill in conversation (C) Zorba the Geek :: Geograph Britain and Ireland." CC BY-SA http://www.geograph.org.uk/photo/875991 View on Boundless.comCC BY-SAhttp://www.geograph.org.uk/photo/875991 View on Boundless.com Learning to Listen and Helping Others Do the Same

14. Free to share, print, make copies and changes. Get yours at www.boundless.com Learning to Listen and Helping Others Do the Same The final stage in the listening process is A) receiving. B) remembering. C) evaluating. D) responding.

15. Free to share, print, make copies and changes. Get yours at www.boundless.comwww.boundless.com Boundless - LO. "Boundless." CC BY-SA 3.0 http://www.boundless.com/CC BY-SA 3.0http://www.boundless.com/ Learning to Listen and Helping Others Do the Same The final stage in the listening process is A) receiving. B) remembering. C) evaluating. D) responding.

16. Free to share, print, make copies and changes. Get yours at www.boundless.com Learning to Listen and Helping Others Do the Same Active listening is A) a communication technique that requires the listener to provide feedback to the speaker. B) a way of listening in which the audience restates or paraphrases what they heard in their own words. C) All of these answers. D) a listening method that displays sincerity and improves personal relationships.

17. Free to share, print, make copies and changes. Get yours at www.boundless.comwww.boundless.com Boundless - LO. "Boundless." CC BY-SA 3.0 http://www.boundless.com/CC BY-SA 3.0http://www.boundless.com/ Learning to Listen and Helping Others Do the Same Active listening is A) a communication technique that requires the listener to provide feedback to the speaker. B) a way of listening in which the audience restates or paraphrases what they heard in their own words. C) All of these answers. D) a listening method that displays sincerity and improves personal relationships.

18. Free to share, print, make copies and changes. Get yours at www.boundless.com Learning to Listen and Helping Others Do the Same Which of the following is an example of a critical thinking skill? A) The ability to gather relevant information. B) All of these answers. C) The ability to determine the presence or lack of logical relationships. D) The ability to use language clearly, efficiently, and with efficacy.

19. Free to share, print, make copies and changes. Get yours at www.boundless.comwww.boundless.com Boundless - LO. "Boundless." CC BY-SA 3.0 http://www.boundless.com/CC BY-SA 3.0http://www.boundless.com/ Learning to Listen and Helping Others Do the Same Which of the following is an example of a critical thinking skill? A) The ability to gather relevant information. B) All of these answers. C) The ability to determine the presence or lack of logical relationships. D) The ability to use language clearly, efficiently, and with efficacy.

20. Free to share, print, make copies and changes. Get yours at www.boundless.com Learning to Listen and Helping Others Do the Same A political candidate’s father was not a citizen of the country in which the candidate is running for office. The candidate’s opponent uses that information to point out that the candidate does not share his fellow citizen’s values. When a critical listener hears this claim, how will he or she evaluate it? A) By recognizing the differences between fact and opinion B) By relying on reasoning and common sense C) All of the answers D) By listening ethically

21. Free to share, print, make copies and changes. Get yours at www.boundless.comwww.boundless.com Saylor OER. "Communication « Saylor.org – Free Online Courses Built by Professors." CC BY 3.0 http://www.saylor.org/majors/Communication/CC BY 3.0http://www.saylor.org/majors/Communication/ Learning to Listen and Helping Others Do the Same A political candidate’s father was not a citizen of the country in which the candidate is running for office. The candidate’s opponent uses that information to point out that the candidate does not share his fellow citizen’s values. When a critical listener hears this claim, how will he or she evaluate it? A) By recognizing the differences between fact and opinion B) By relying on reasoning and common sense C) All of the answers D) By listening ethically

22. Free to share, print, make copies and changes. Get yours at www.boundless.com Learning to Listen and Helping Others Do the Same The phenomenon of how vivid or highly graphic and dramatic events affect an individual’s perception of a situation. A) Listening B) Vividness effect C) Active listening D) Critical thinking

23. Free to share, print, make copies and changes. Get yours at www.boundless.comwww.boundless.com Boundless Learning. "Boundless." CC BY-SA 3.0 http://www.boundless.com/CC BY-SA 3.0http://www.boundless.com/ Learning to Listen and Helping Others Do the Same The phenomenon of how vivid or highly graphic and dramatic events affect an individual’s perception of a situation. A) Listening B) Vividness effect C) Active listening D) Critical thinking

24. Free to share, print, make copies and changes. Get yours at www.boundless.com Learning to Listen and Helping Others Do the Same The tendency to pick out aspects of a conversation that support our one's own preexisting beliefs and values. A) Listening B) Confirmation bias C) Active listening D) Critical thinking

25. Free to share, print, make copies and changes. Get yours at www.boundless.comwww.boundless.com Boundless Learning. "Boundless." CC BY-SA 3.0 http://www.boundless.com/CC BY-SA 3.0http://www.boundless.com/ Learning to Listen and Helping Others Do the Same The tendency to pick out aspects of a conversation that support our one's own preexisting beliefs and values. A) Listening B) Confirmation bias C) Active listening D) Critical thinking

26. Free to share, print, make copies and changes. Get yours at www.boundless.com Learning to Listen and Helping Others Do the Same A scholar is delivering a speech on dialects used in urban environments in the United States at the end of the 20th century. He delivers the entire speech as a rap and the audience has a difficult time following his argument. This is an example of A) jumping ahead. B) trying too hard. C) low concentration. D) focusing on style, not substance.

27. Free to share, print, make copies and changes. Get yours at www.boundless.comwww.boundless.com Boundless - LO. "Boundless." CC BY-SA 3.0 http://www.boundless.com/CC BY-SA 3.0http://www.boundless.com/ Learning to Listen and Helping Others Do the Same A scholar is delivering a speech on dialects used in urban environments in the United States at the end of the 20th century. He delivers the entire speech as a rap and the audience has a difficult time following his argument. This is an example of A) jumping ahead. B) trying too hard. C) low concentration. D) focusing on style, not substance.

28. Attribution Boundless Learning. "Boundless." CC BY-SA 3.0 http://www.boundless.com//communications/definition/vividness-effectCC BY-SA 3.0http://www.boundless.com//communications/definition/vividness-effect Wikipedia. "confirmation bias." CC BY-SA 3.0 http://en.wikipedia.org/wiki/confirmation%20biasCC BY-SA 3.0http://en.wikipedia.org/wiki/confirmation%20bias Wikipedia. "Active listening." CC BY-SA 3.0 http://en.wikipedia.org/wiki/Active_listeningCC BY-SA 3.0http://en.wikipedia.org/wiki/Active_listening Wikipedia. "Informational listening." CC BY-SA 3.0 http://en.wikipedia.org/wiki/Informational_listeningCC BY-SA 3.0http://en.wikipedia.org/wiki/Informational_listening Wikipedia. "Critical thinking." CC BY-SA 3.0 http://en.wikipedia.org/wiki/Critical_thinkingCC BY-SA 3.0http://en.wikipedia.org/wiki/Critical_thinking Wikipedia. "Metacognition." CC BY-SA 3.0 http://en.wikipedia.org/wiki/MetacognitionCC BY-SA 3.0http://en.wikipedia.org/wiki/Metacognition Wiktionary. "critical thinking." CC BY-SA 3.0 http://en.wiktionary.org/wiki/critical+thinkingCC BY-SA 3.0http://en.wiktionary.org/wiki/critical+thinking Wikipedia. "Critical thinking." CC BY-SA 3.0 http://en.wikipedia.org/wiki/Critical_thinkingCC BY-SA 3.0http://en.wikipedia.org/wiki/Critical_thinking Wiktionary. "active listening." CC BY-SA 3.0 http://en.wiktionary.org/wiki/active+listeningCC BY-SA 3.0http://en.wiktionary.org/wiki/active+listening Boundless Learning. "Boundless." CC BY-SA 3.0 http://www.boundless.com//communications/definition/listeningCC BY-SA 3.0http://www.boundless.com//communications/definition/listening Wikipedia. "Active listening." CC BY-SA 3.0 http://en.wikipedia.org/wiki/Active_listeningCC BY-SA 3.0http://en.wikipedia.org/wiki/Active_listening Wikipedia. "Informational listening." CC BY-SA 3.0 http://en.wikipedia.org/wiki/Informational_listeningCC BY-SA 3.0http://en.wikipedia.org/wiki/Informational_listening Free to share, print, make copies and changes. Get yours at www.boundless.com Learning to Listen and Helping Others Do the Same