1. Social Inclusion Conference, Zagreb, 5 November 2010 Information on social rights – improving information and inclusion of users Mat Kinton, Policy Analyst, Care Quality Commission, UK.

2. http://www.centreformentalhealth.org.uk/news/2008_services_need_radical_changes.aspx

3. ‘Recovery’ is about… …building a meaningful and satisfying life, as defined by the person themselves, whether or not there are ongoing or recurring symptoms or problems. … discovering or rediscovering a sense of personal identity, separate from illness or disability. …being able to take on meaningful and satisfying social roles within local communities, rather than in segregated services. …self-management, encouraged and facilitated by services.

4. Making Recovery a Reality “Recovery is a truly radical idea. It turns mental health services' priorities on their heads. Traditional services wait until a person's illness is cured before helping them to get their life back. Recovery-focused services aim from day one to help people to build a life for themselves. The medical care they give is in support of that bigger purpose”. Jed Boardman, psychiatrist & report author

5. Criticisms of recovery model Danger of excluding people with more profound disabilities, and the institutions that they are in. Can be used as a cover for poor services – for closing institutions without adequate community services

6. Practical measures Information for users on clinical, legal and social aspects of their care. User involvement in care-planning at all levels. Care plans to aim for goals established by uses themselves. Care plans for hospitalised users to focus on discharge from hospital / reintegration to community from point of admission.

7. mat.kinton@cqc.org.uk www.cqc.org.uk/mentalhealthactannualreport2009-10/reporthome.cfm