1. Introduction In this e-learning, we will study Shangri-La Hotel to determine if you know how to connect wat you've learnt in the textbook (about The Hospitality Industry as well as Customr Service) to what is going out in the world.

2. Shangri-La Hotel, Singapore

3. Introduction Catering to your every need Shangri-La Hotel, Singapore, offers an extensive range of services and facilities, supported by an experienced staff.

4. Facilities Business Centre Complimentary WiFi and broadband Internet access Facilities for the Physically Challenged Hair / Beauty Salon Non-smoking Rooms Parking Facilities Safe Deposit Box

5. Services Butler Service in Suites (Valley Wing) Complimentary Shoeshine Service Photo Processing Service Postal / Courier Service Express Check-in and Check-out Services Laundry and Valet Service

6. Children Babysitting / Child Care

7. Travel & Transportation Airport Transfer Car Rental Service City Shuttle Service Taxi and Limousine Service

8. Shops and Food & Beverages Shops – Florist – Foreign Exchange Counter – Gift Shop Food & Beverages – 24-hour In-Room Dining – 6 Restaurants and 2 Bars – Lobby Lounge – Pastry Shop

9. Business Centre – The Business Centre at Shangri-La Hotel, Singapore, offers many business amenities for the discerning executive traveller. – Business amenities include: – Local and Worldwide Courier Services – Workstations – Laptops – Meeting Rooms – Secretarial Services – Printing of Business Cards and other Stationery