1. ® John Jacko Vice President Marketing & Communications Accelerating the Vision, Together

2. ® John Jacko Vice President Marketing & Communications Accelerating the Vision, Together

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6. ® Agenda  Company Overview  Making The Customer Our Focus  Marketing – Why, What Is It?  Functional Organization  Branding Strategy Take away copy point here

7. ® Sales by Region Sales by Market Sales by Business Segment 2003e Sales $2,500M Flowserve - 2003

8. ® Five Key Strategic Objectives Organic Growth Globalization Acquisition Integration Process Excellence Productivity Customer Satisfaction Productivity and Growth Core Competency Customer Fulfillment Installed Base Change Management Organizational Capability

9. ® Flowserve Management System (FMS)