1. Causes &Cures Of Conflict Nancy Truitt Pierce The Executive Peer Group (XPEG) February 2010

2. ©Woods Creek Consulting Company, 20102 Conflict in Organizations Is inevitable w Always have conflicting goals Finance vs. Marketing; Sales vs. Engineering w Not all bad w The trick: balance competing needs Think of a GREAT team – why were they great?

3. ©Woods Creek Consulting Company, 20103 What Good Conflict Looks Like Robust and respectful dialogue Based in mutual respect With honor for individual expertise With welfare of the company first With a Strategic Level view With openness to differences With a Win Win attitude

4. ©Woods Creek Consulting Company, 20104 And Leadership, too! A way to get the final decision w Especially when it comes down to “the best guess” w Must be set at the right level to make the decision

5. ©Woods Creek Consulting Company, 20105 Keys to Success w Take time to learn about each other! w Set the rules for engagement w Catch them doing something right w Set meetings for balanced discussion w Go back to the goals when stuck w Decide how to decide

6. ©Woods Creek Consulting Company, 20106 My Philosophy w People WANT to do it right Get up in the morning intending to do it right It doesn’t always go right What’s in the way?  Conflict is a Systemic issue

7. ©Woods Creek Consulting Company, 20107 Causes of Conflict w Assumptions & Intolerance (15 – 20%) w Miss-matched to the job w Unclear goals & objectives w Miss-matched incentives & rewards w Holes in the power structure (70%+)

8. ©Woods Creek Consulting Company, 20108 Causes & Cures w Assumptions & Intolerance Their Intention vs. their behavior Low EQi (15 – 20%) w Cure: Ask them without judgment. Stay in discovery longer Coaching may help.

9. ©Woods Creek Consulting Company, 20109 Causes & Cures w Miss-matched to the job May still be in a learning curve May not be able to do the job at the level you need them to do it w Cure: Develop them - but not if “pivotal” Coach them Outside mentoring

10. ©Woods Creek Consulting Company, 201010 Causes & Cures w Unclear goals & objectives w Miss-matched incentives & rewards w Cure: Spend time clarifying the ultimate goal and objectives assure the alignment with incentives and rewards. It’s all Quadrant 2 work!

11. ©Woods Creek Consulting Company, 201011 Causes & Cures w Holes in the Power Structure Decision process flaws Because NO org chart really works! w Cure: Set Decisions at Right level Empower the Cowboy or take time to Lead it

12. ©Woods Creek Consulting Company, 201012 XPEG Nancy Truitt Pierce nancy@woodscreek.com www.woodscreek.com 360-794-8303 Causes and Cures for Conflict