1. MyAPNIC Survey 2015 What have we learned? APNIC Services Vivek Nigam 9 September 2015 Jakarta

2. Survey timeline 2 May 2015 June 2015 July 2015 Brainstorming sessions Continuous improvements 15 July – Survey launched 4 August – Survey completed 15 July – Survey launched 4 August – Survey completed

3. How did it go? Total ResponseCompleted responseCompletion rate 70854677% 3

4. Survey Results 4

5. What’s important? 5 Priority

6. Whois update feedbacks 6 Need to know exact name to find records Hard to apply IPv6 assignments Hard to find some areas like Reverse DNS Populate object attributes automatically

7. Whois update improvements Searching and updating Whois objects –Search by object type –View all objects associated with your account –Bulk update your objects Managing Reverse DNS delegation –Single page to: View, update, add domain objects Reverse DNS verification 7

8. Whois update improvements Registering IPv6 sub-assignments –Allow users to specify prefix length –Prefill inet6num template Improving data validation –Use predictive text in forms –Auto populate ‘admin-c’, ‘tech-c’ and ‘changed’ attributes 8

9. Design and navigation feedback 9 Navigation and menu options not intuitive "old-school" layout and design Acronyms are tricky to understand for a beginner Provide step-by-step video guides

10. Design and navigation improvements Revamp design of MyAPNIC –Rearrange page hierarchy and menu –Use pop-up feature to explain acronyms –Customize ‘Useful links’ based on contact type –Notification centre feature to receive alerts Guides and Multimedia videos –‘Help’ page with guide documents and FAQs –‘New user’ multimedia video 10

11. Resource Certification improvements 11 Not easy to use Not sure what it is? Not sure what it is? Need to maintain Route and ROA objects Never used it No benefits unless everyone uses it

12. Resource Certification improvements Additional features to manage Route and ROAs –Options to consolidate route and ROA objects –Receive notifications Improve awareness of Resource Certification –All users can view Resource Certification feature –Login with TOTP authentication to create your ROAs –‘Ready to ROA’ sessions 12

13. Speed of MyAPNIC 13 Loading … Need faster access to MyAPNIC Increase your web server performance Slow to load on average connection Response is slow from Japan Use CDN for MyAPNIC

14. Speed improvements Performance of MyAPNIC –Caching –Internal efficiency improvements Design of MyAPNIC –Easy to find features –Predictive text –Auto populate object attributes 14

15. Other improvements 15 Contact management –Make it simple to update account contacts Network tools –New tool to check if ASN is in use and prefixes originated Membership renewals –Feature to request quotes and renewal invoice in advance

16. Thank You 16

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