1. Lorcan Dempsey, OCLC Research Systemwide organization of information resources: a multiscalar environment JISC Pre-conference Forum: Higher education in a global economy: implications for technology and JISC Edinburgh International Conference Centre 23 March 2009

2. Crude, Simplistic & Reductive Jokes

3. I NSTITUTION SCALE

5. T RANSACTION / INTERACTION COSTS

6. Harvard Business Review (1999)

7. C ORE COMPONENTS OF A COMPANY Customer Relationship Management Product Innovation Infrastructure Back office capacities that support day-to-day operations “Routinized” workflows Economies of scale important Develop new products and services and bring them to market Speed/flexibility important Attracting and building relationships with customers “Service-oriented”, customization Economies of scope important (i.e., sell customer wide range of products)

8. L IBRARIES Customer Relationship Management Product Innovation Infrastructure Physical space, Physical inventory, Repository Systems infrastructure Online services, etc. Acquire/develop new information resources and services to support evolving research and learning workflows Provision of study & social spaces Interpret learning and research needs Personalized research assistance Marketing and assessment Customization/personalization Customer Relationship Management Product Innovation Infrastructure

9. R ESCALING What is at institution scale? Historic externalizations … E-journals Cataloging ? National-scale JISC Web-scale Google Amazon

10. C OLLECTIONS GRID highlow high Stewardship Uniqueness Low-Low Freely-accessible web resources Open source software Newsgroup archives Low-High Books & Journals Newspapers Gov Documents CD & DVD Maps Scores High-Low Research & Learning Materials Institutional records ePrints/tech reports Learning objects Courseware E-portfolios Research data Prospectus Insitutional website High-High Special Collections Rare books Local/Historical Newspapers Local History Materials Archives & Manuscripts Theses & dissertations

11. Rescaling the uniform? Developing the unique? Distinctive scope of the institutional?

12. Licensed Discovery Management Preservation Print (B&J) Discovery Management Preservation highlow high Stewardship Uniqueness B OOKS AND JOURNALS Uniform?

13. The outputs of research and learning – Data – big and small – Eprints, learning materials – A life’s work on a thumb drive Records management – Podcasts, videos, … – Website, prospectus, … – Business records highlow high Stewardship Uniqueness Institutional Multiscalar confusion?

14. highlow high Stewardship Uniqueness T HE SPECIAL Discovery – fragmented Manage – Cottage industry Preserve – Locally variable Multiscalar

15. Management Preservation Institutional needs …

16. From institution to multiscalar Institutional no longer the appropriate scale for many things Infrastructure collaboratively, nationally or externally sourced Supra-institutional institutions immature