1. THE ASEAN MUTUAL RECOGNITION ARRANGEMENT ON TOURISM PROFESSIONAL

2. OUTLINE
ASEAN Mutual Recognition Arrangement (MRA) on Tourism Professionals
MRA “Infrastructure”
ASEAN Tourism Labor Divisions
Roles of DOT, TESDA and TIBFI
Impacts and Challenges to Governments and Industry 2

3. ASSOCIATION OF SOUTHEAST
ASIAN NATIONS (ASEAN) 3

4. ASEAN 2015 REGIONAL ECONOMIC INTEGRATION
GOAL
To establish the ASEAN Economic Community (AEC) that will transform ASEAN into a region with free movement of goods, services, investment, skilled labor, and freer flow of capital. 4

5. ASEAN 2015 Regional Economic Integration
Areas of Cooperation
Human resources development and capacity building;
Recognition of professional qualifications;
Closer consultation on macroeconomic and financial policies;
Trade financing measures;
Enhance infrastructure and communications connectivity;
Development of electronic transactions through e-ASEAN
Integrating industries across the region to promote regional sourcing; and
Enhancing private sector involvement for the building of AEC. 5

6. Important ASEAN Agreements
ASEAN Framework Agreement on Services (AFAS)
ASEAN Vision 2020
Ministerial Understanding on ASEAN Cooperation in Tourism
ASEAN Tourism Agreement (ATA)
ASEAN Sectoral Integration Protocol for Tourism 6

7. ASEAN MRA ???

8. MRAs
Mutual Recognition Arrangements are arrangements between two or more parties to mutually recognize or accept some or all aspects of one another’s conformity with assessment results
The ASEAN Mutual Recognition Arrangement (MRA) on Tourism Professionals was signed by the ASEAN Member States on January 6, in Hanoi, Vietnam. Thailand signed on November 09, 2012. 8

9. MRAs Accountancy Services – 2/09 Medical Practitioners – 8/08
Nursing Services /06
Electronic and Electrical Equipment–12/05
Dental Practitioners /08
Engineering Services /05
Surveying/Architecture- 9/07
Tourism Professionals -11/12
PRC
none 9

10. MRA Objectives
To facilitate mobility of Tourism Professionals/ Workers;
To exchange information on best practices in competency-based education and training for Tourism Professionals; and
To provide opportunities for cooperation and capacity building across ASEAN member countries. 10

11. MRA “infrastucture” REGIONAL LEVEL NATIONAL LEVEL
The ASEAN Tourism Professional Monitoring Committee (ATPMC)
The ASEAN Tourism Professional Registration System (ATPRS)
NATIONAL LEVEL
The National Tourism Professional Board (NTPB)
The Tourism Professional Certification Board (TPCB)
ASEAN MRA on Tourism Professionals Awareness Seminar 11

12. Schematic outline of a mechanism to support an MRA
MRA on Tourism Professionals
Schematic outline of a mechanism to support an MRA
Legend:
ATPMC – ASEAN Tourism Professional Monitoring Committee
ATPRS – ASEAN Tourism Professional Registration System
NTPB – National Tourism Professional Board (National level)
TPCB – Tourism Professional Certification Board (National level)

13. ASEAN Tourism
Labor Divisions

14. Six Labor Divisions Hotel Services Front Office Housekeeping
COHREP GMM & Seminar
Six Labor Divisions
Primary Labor Division
Secondary Labor Division
Hotel Services
Front Office
Housekeeping
Food Production
Food and Beverage Services
Travel Services
Travel Agency
Tour Operations
These were the 2 primary divisions, and each primary division was further segregated into 4 areas for the hotel services, 2 for the travel services, and these then were identified as the six secondary labor divisions.
Each of the six secondary labor divisions were further refined to indicate job titles that would progress from the rank and file, to the supervisory to the management levels.
MCGAquino

15. Hotel Services (23 job titles)
COHREP GMM & Seminar
Hotel Services (23 job titles)
Food Production
Executive Chef
Demi Chef
Commis Chef
Chef de Partie
Commis Pastry
Baker
Butcher
Front Office
Front Office Manager
Front Office Supervisor
Receptionist
Telephone Operator
Bell Boy
Housekeeping
Executive Housekeeper
Laundry Manager
Floor Supervisor
Laundry Attendant
Room Attendant
Public Area Cleaner
F&B Services
F&B Director
F&B Outlet Manager
Headwaiter
Bartender
Waiter
The results of the workshop created the job titles per secondary labor division. There were 22 job titles in Hotel services
MCGAquino

16. Travel Services (9 job titles)
COHREP GMM & Seminar
Travel Services (9 job titles)
Travel Agencies
General Manager
Assistant General
Manager
Senior Travel Consultant
Travel Consultant
Tour Operator
Product Manager
Sales and Marketing
Manager
Credit Manager
Ticketing Manager
Tour Manager
And 9 job titles in travel services.
MCGAquino

17. The ATPMC
Consist of ASEAN National Tourism Organizations (NTOs) and appointed representatives from the National Tourism Professional Boards(NTPBs) 17

18. as NATIONAL TOURISM ORGANIZATION (NTO)
Department of Tourism
as NATIONAL TOURISM ORGANIZATION (NTO)
Technical Education and Skills Development Authority (TESDA) as TOURISM PROFESSIONAL CERTIFICATION BOARD (TPCB)
Tourism Industry Board Foundation, Inc. (TIBFI) as NATIONAL TOURISM PROFESSIONAL BOARD (NTPB) 18

19. as NATIONAL TOURISM ORGANIZATION (NTO)
Department of Tourism
as NATIONAL TOURISM ORGANIZATION (NTO)
Develop, coordinate and implement work programmes/plans to enhance cooperation in tourism
Provide a mechanism to promote participation from the private or business sector and non-government organizations
Establish working groups to assist in the development and implementation of policies and work programmes
Represent the Philippines in the ASEAN Tourism Professional Monitoring Committee (ATPMC) 19

20. Tourism Professional Certification Board
Technical Education and Skills Development Authority (TESDA) as TOURISM PROFESSIONAL CERTIFICATION BOARD (TPCB)
Tourism Professional Certification Board
Government board or agency authorized by the government of each ASEAN Member State primarily responsible for the assessment and certification of tourism professionals 20

21. TPCB
Assess qualifications and/or competencies of tourism professionals as specified in the ACCSTP
Issue certificates to tourism professionals whose qualifications and/or competencies comply with the ACCSTP
Develop, process and maintain a registry of certified tourism professionals and job opportunities
Notify the NTPB when foreign tourism professionals are no longer qualified or have violated any technical, professional or ethical standards 21

22. National Tourism Professional Board
Tourism Industry Board Foundation, Inc. (TIBFI) as NATIONAL TOURISM PROFESSIONAL BOARD (NTPB)
National Tourism Professional Board
Refers to the Board for Tourism Professionals composed of representatives from the public and private sectors including the academia and other relevant tourism stakeholders as identified by the ASEAN NTOs. 22

23. NTPB Create awareness and disseminate information about the ASEAN MRA
Promote, update, maintain and monitor the ASEAN Common Competency Standards on TP (ACCSTP) and the Common ASEAN Tourism Curriculum (CATC)
Facilitate the exchange of information on assessment procedures, criteria, systems, manuals and publications relating to the MRA
Report its work progress to the ASEAN NTO
Formulate and update necessary mechanism to enable implementation of the MRA
Facilitate the exchange of best practices in the tourism sector 23

24. TIBFI Composition Private : Government : Labor : DOT TESDA UP-AIT
HRAP
PTAA
AHRM
COHREP
UFTE
PACEOS
EHAP
HSMA
PHILTOA
AAHRMEI
NATSA
PBL
HRCAP
TCP
ATOP
Government :
DOT
TESDA
UP-AIT
Labor :
NUWHRAIN-APL 24

25. Impacts & Challenges

26. For Governments
MRAs ensure commitment and agreement to international trade, and encourage the sharing of good practice and information between partners. This can lead to:
Reduced costs;
Increased competitiveness;
Increased market access; and
Freer flow of trade. 26

27. For Tourism Industry
Facilitate mobility of tourism professionals based on the tourism competency qualification/certificate;
Enhance conformity of competency based training/ education;
Recognize skills of tourism professionals
Improve the quality of tourism human resources (graduates ready to work in the industry); and
Enhance the quality of tourism services 27

28. Challenges “Brain drain” of trained tourism professionals
Trained TPs may choose to work overseas due to better employment opportunities
Attrition/ loss of trained workers
Affect the service quality in the Philippines

29. Implementation Issues
Need to protect national interests especially to ensure local employment is not affected
Readiness of member states in terms of establishment of MRA – TP system
Support of concerned government agencies on education & training, and domestic labor policies 29

30. Implementation Issues
Embedding ACCSTP/CATC in the Philippine Tourism Curriculum and K to 12 school system
Tourism & Hospitality curriculum for Kto12 is under Home Economics;
Training of teachers;
Equipping students with competencies for employability. 30

31. CONVERGENCE
ACTIVITIES

32. CONVERGENCE ACTIVITIES
2013 ASEAN MRA Awareness Seminars
DOT – initiated seminars
Industry - initiated seminars
2014 ASEAN MRA Awareness Seminars
DOT – initiated – 5 seminars
Industry - initiated seminars
Attendees: 6,389 pax

33. CONVERGENCE ACTIVITIES
National Master Trainers and Master Assessors Training on Housekeeping
TESDA Women’s Ctr., NCR pax
Waterfront Lahug, Cebu pax
Trainig of Tourism Workers under ADB-CIDA Project in 4 pilot areas
(Cebu, Bohol, Davao. Palawan)
26 Project Grantees – est. 4,130 workers trained
23 Project Grantees (2nd Phase)- on going

34. CONVERGENCE ACTIVITIES
Convergence Workshop (DOT, DOLE, DEPED, CHED, TESDA, TIBFI)
Date: October 23-24, 2014 and February 3, 2015
Venue: Makati City and Bayleaf Hotel
Benchmarking Program (DOT, DOLE, DEPED, CHED, TESDA, TIBFI)
Date: December 8-10, 2014
Venue: Singapore and Malaysia
Date: February , 2015
Venue: Cambodia and Thailand

35. CONVERGENCE ACTIVITIES
3rd Tourism Human Resource Congress
Date: March 23, 2015
Venue: Davao City (374 attendees)
Alignment of National Competency Standards with ACCSTP for NCII Levels
(Housekeeping, Food Production [Cookery], Front Office and Food & Beverage [Waitering])

36. CONVERGENCE ACTIVITIES
National Master Trainers and Master Assessors Training on Food and Beverage (FB)
Date: May 11-16, 2015
Venue: Diamond Hotel, Manila
National Master Trainers and Master Assessors Training on Front Office (FO)
Date: July , 2015
Venue: Subic, Zambales
National Master Trainers and Master Assessors Training on
Food Production (FP)
Date: October 5-10,2015
Venue: TESDA Women’s Center, NCR

37. CONVERGENCE ACTIVITIES
ASEAN MRA Awareness Seminars
Date : June 29, 2015
Venue: Tagaytay, Calabarzon
Date : September 3, 2015
Venue: Mindoro, Mimaropa
Date : September 11,2015
Venue: San Fernando, La Union

38. CONVERGENCE ACTIVITIES
Assessment and Certification of Tourism Workers in the 4 labor divisions (Housekeeping, Front Office, Food Production, Food and Beverage) aligned with the ASEAN Standards
Davao
Cebu / Bohol
Palawan

39. Next Steps

40. NEXT STEPS
ASEAN LEVEL
Development of Toolbox on Travel & Tour Services
Establishment of a Regional Secretariat
Development of the ASEAN Tourism Professional
Registration System (ATPRS)

41. Are you OUT? I’m IN! Are you IN?
ASEAN Mutual Recognition Arrangement to Tourism & Hospitality Education
Are you OUT?
Are you IN?
I’m IN!

42. More fun in the
Philippines
Learning.

43. Thank You!