1. IPSOS / Vodafone / Novartis Kenya 17 December 2014

2. Usernames linked to pharmacies

3. Vodafone mHealth Solutions3 Support information: Roland Perold (Deployment Manager) Email : rperold@mezzanineware.com Tel : +27 (79) 7326626 Skype : rolandperold

4. Installing the Mezzanine helium Android application

5. Vodafone mHealth Solutions5 How to install the Mezzanine Helium Android application:

6. Vodafone mHealth Solutions6 1. You will receive a SMS with a URL link Open messages, click on the URL link in the SMS, and select ‘Open URL’. That will redirect you to the following site: https://za- zerorated.mezzanineware.com/static/mezz anine-android-release.apk

7. Vodafone mHealth Solutions7 2. Select web browser Complete action by selecting Chrome web browser, and clicking on ‘Just once’. Google Chrome Terms of Service - select ‘Accept and Continue’

8. Vodafone mHealth Solutions8 3. Save file Do not sign in to Chrome - select ‘No thanks’. Keep the Helium Android file by selecting - ‘Ok’.

9. Vodafone mHealth Solutions9 4. Download complete - notification bar Swipe down on the screen to open notification bar. Wait for the Helium Android download to complete. Then click on the item that has just been downloaded to open the link.

10. Vodafone mHealth Solutions10 5a. Allowing an installation from ‘Unknown sources’ You will probably receive a warning that the installation is blocked because the application does not originate from the Play Store. Just click on Settings. Then find the “Unknown Sources” option and select that.

11. Vodafone mHealth Solutions11 5b. Allowing an installation from ‘Unknown sources’ Agree to Unknown sources by selecting ‘OK’. You will see a check mark now appears next to the option in your Security Settings menu. The download will continue.

12. Vodafone mHealth Solutions12 6. Installing... Allow access to all required functionality on the device. Just keep pressing Next until the Install option appears in the bottom right-hand corner. Then click on that Install option. The application will now install.

13. Vodafone mHealth Solutions13 7. Done – App installed Once the App has installed, click on the Open button to open the App.

14. Vodafone mHealth Solutions14 8. Applications From your Home screen, navigate to the page where you can see the Mezzanine helium logo. You will receive another SMS with your Helium login details. Once you have received these, open the helium app.

15. Vodafone mHealth Solutions15 9. Logging In Use the username which you have received via SMS – this will be an international phone number (eg 254…). Also complete the PIN code you have received in a separate SMS. Then enter the PIN received from the server and click the arrow to continue.

16. Vodafone mHealth Solutions16 9. Personal details Enter your name and surname as person receiving the device. Next choose a PIN that you won’t forget, and enter it in the ‘Enter a new PIN’ field. Use something simple like “0000” on behalf of the users… as they will be required to enter this each time they open the app.

17. Vodafone mHealth Solutions17 10. General Mezzanine Support Web : http://support.mezzanineware.com/ Email : support@mezzanineware.comsupport@mezzanineware.com Phone : +27 21 880 2033