1. Barry’s Buzz Items of interest affecting Local Government Revenue Management

2. Privacy On Line Training The Office of Information Commissioner has launched an online training course for staff regulated by the Information Privacy Act 2009.

3. Privacy On Line Training The course is suitable for staff of all organisations regulated by the Act provides basic privacy training for staff and organisations unable to participate in face-to- face training. Also, for staff and organisations that require privacy training immediately (e.g. as an induction process) or as part of an annual compliance regime; and includes the production of a Certificate of Completion for staff successfully completing the course

4. Privacy On Line Training What does the course cover? This course aims to give participants a better understanding of privacy protection, the Information Privacy Act 2009 (Qld) and the privacy legislation landscape in Queensland. It includes coverage of the Information Privacy Principles and how to apply these principles in practice at work.

5. Privacy On Line Training Topics covered: What is privacy and personal information The Information Privacy Act 2009 (Qld) (IP Act) The Information Privacy Principles (IPPs) and National Privacy Principles (NPPs) Exemptions to the IP Act The role of the Privacy Officer Developing a privacy policy Dealing with complaints.

6. Privacy On Line Training The Office of the Information Commissioner (Queensland) has contracted with e3Learning Solutions to provide the training solution This course has been developed using training material from the Office of the Information Commissioner Queensland in consultation with Queensland's Privacy Commissioner. The course provides a minimum level of knowledge and is generic in nature.

7. Privacy On Line Training There are two options to access the course; Single subscription - This option is for people who would like try the course out before making a commitment. Enrol your staff - This option is for people who want to roll this course out to all staff in your organisation.

8. Privacy On Line Training Monitoring and reporting For administrators who enrol and manage their staff are able to access the LearnForce LMS. –The LearnForce LMS will enable administrators to manage their employees, and run run reports on their organisation. –This includes information on who has been assigned the course, started the course and who has successfully completed the course.

9. Privacy On Line Training From time to time the Office of the Information Commissioner Queensland may access information from e3Learning on the name and location of purchasing organisations and the status of their participation. At no time will the Office of the Information Commissioner collect or receive information on the names of individual staff undertaking or registered to undertake the course.

10. Privacy On Line Training Enquiries e3Learning Phone 1300 303 318 Fax 08 8221 6311 Email info@e3learning.com.auinfo@e3learning.com.au Details of the Office of the Information Commissioner's training services can be found at www.oic.qld.gov.auwww.oic.qld.gov.au

11. Recording Conversations Invasion of Privacy Act 1971 There is nothing illegal about one party making an audio recording of a conversation without the knowledge of the other party. However it is unlawful to record private conversations where the party making the recording is not a party to the conversation.

12. Recording Conversations Invasion of Privacy Act 1971 A "private conversation" under the IOPA means :- any words spoken by one person to another person in circumstances that indicate that those persons desire the words to be heard or listened to only by themselves or that indicate that either of those persons desires the words to be heard or listened to only by themselves and by some other person, but does not include words spoken by one person to another in circumstances in which either of those persons ought reasonably to expect the words may be overheard, recorded, monitored or listened to by some other person, not being a person who has consent, express or implied, of either of those persons to do so.

13. Recording Conversations Invasion of Privacy Act 1971 Communicating or publishing conversations Pursuant to section 45 of the IOPA it is an offence for a party to a conversation that has recorded the conversation to subsequently communicate or publish to any other person any record of the conversation made by the use of a listening device or any statement prepared from the recording. However, an offence is not committed where the communication or publication is not more than is reasonably necessary (45(2)(c))— i. in the public interest; or ii. in the performance of a duty of the person making the communication or publication; or iii. for the protection of the lawful interests of that person

14. Recording Conversations Information Privacy Act 2009 As an "agency" under the IPA, local governments are required to comply with this Act. Nothing in Act prevents Council's officers from making audio recordings of conversations between themselves and Council's customers and the subsequent saving of the recordings into the relevant customer's electronic file and the use of the audio recordings.

15. Recording Conversations Information Privacy Act 2009 However, in making audio recordings and the subsequent use of the audio recordings, Council must comply with the Information Privacy Principles ("IPP") set out in schedule 3 of the IPA. Council must ensure that the making of the audio recordings are lawful and fair (IPP 1), that the audio recordings are secured properly (IPP 4), are accurate and complete (IPP 8), and that Council must use only the parts of the audio recording that are directly relevant to fulfilling the particular purpose (IPP 9).

16. Recording Conversations Right to Information Act 2009 An audio recording is a "document" pursuant to the Acts Interpretation Act 1954. It will be subject to access applications under the Right to Information Act 2009. A Council customer may, therefore, be able to access all documents in their respective Council files, unless it is contrary to the public interest to give access to the documents.

17. October 2012 Conference October 24 – 26 Palmer Coolum Resort (formerly Hyatt Coolum Resort) BBQ poolside (Wednesday night) Masquerade Ball and Dinner (Thursday night)

18. October 2012 Conference Agenda Mystery Guest Speaker (sponsored by R&R) Office of the Information Commissioner The Queensland Ombudsman Queensland Civil Administration Tribunal (QCAT) LGAQ Training Session Telstra – the future in the world of technology and communications Sponsors Presentations AGM Tourism Presentation

19. October 2012 Conference Sponsors Recoveries & Reconstructions have indicated they wish to be Conference Sponsor for 2012 Print Mail Logistics will partner LARMA for the coming year as a Gold Sponsor Expressions of interest for sponsorship will be sent out shortly