1. Helping patients to rest and sleep in hospital Carol Rawlings Associate Director of Patient Affairs

2. Reducing Noise at Night Local and national problem Research – little action taken, large scale projects Perception / assumptions - staff, environment Back to basics! Simple solutions…positive action

3. Discussion throughout organisation – variety of forums Awareness raised trustwide….immediate impact & action: > Soft close bins > Light pollution reduced > Noise from delivery trucks Further substantive action required….. Engagement of staff & patient representatives

4. Deep Dive Multidisciplinary Task and Finish group Trust wide triangulated audit Involving staff and patients Detailed level of feedback Action for improvement

5. Outcomes Guidelines for staff and patients Patient leaflets New product in NHS Supplies Improved patient experience – 2010 7.2 – 20117.9 – 2012 8.3

6. Benefits Wealth of evidence - clarity of contributory factors Engagement / Involvement – staff & patients Listening and Learning = Action Empowerment – staff and patients Making a difference – enhanced patient experience Transferable nationally - Health & Social Care

7. Next Steps Continue to embed guidelines throughout organisation Re-audit 2014 to evaluate impact of changes Continue to share good practice with colleagues nationally Publish article

8. Thank you For further information please contact: Carol Rawlings Associate Director of Patient Affairs Carol.Rawlings@uhb.nhs.uk Tel: 0121-371-3974