1. UC&C Case Studies

2. Trish Harris Channel Sales Director

3. Trish Harris Channel Sales Director “this afternoon”

4. UC&C Case Studies Sulzer Pumps Girl Scouts of the Green & White Mountains Rose Villa

5. Definition - UC&C Unified communications and collaboration (UC&C) brings together the communications tools that people use daily such as voice, e- mail, instant messaging, presence, click-to- dial, conferencing and video into a single interface

6. Before UC&C Voice Mail Fax PC Based Attendant Console Meet-me-conference bridges Voice/Data Executive software clients Mobility

8. Sulzer Manufacturer of pumping solutions, rotating equipment maintenance and services as well as separation, reaction, and mixing technology Leading provider in its key markets: oil and gas, power, and water Serves clients worldwide through a network of over 150 locations

9. Sulzer Pumps Compelling application – Meet-me-conferencing $8,000.00 + per month in spend from Sulzer Pump division

10. Sulzer Pumps Nortel Aeonix Server PRI Gateway PSTN (2)PRI 125 Conference resources per Aeonix server

11. Sulzer Evolution SeaMail – Integrated with Aeonix in same server – Provided all Voicemail and UC functions for all Portland Nortel users Voicemail Auto Attendant Voicemail to email Fax mailboxes

12. Sulzer Pumps Today (4 Aeonix servers supporting 15 sites) PSTN WAN Sulzer MPLS WAN

13. Current Sulzer Project Integration to Lync collaboration suite – Aeonix telephony backbone – Lync control of Aeonix handsets – Presence

15. Girl Scouts GWM Merger of two separate Girl Scout regional organizations – 5 sites in 2 states – Largely volunteer organization – 50% of users home based

16. Girl Scouts of GWM Compelling applications – Audio Conferencing – Collaboration – Contact Center – Automated outbound dialing – Integration to existing video conferencing

17. Girl Scouts of GWM

18. Remote users – Volunteer home based workers – Non-static work force Licenses – Pool of Aeonix user licenses – Purchased Bria client for each volunteer

19. Girl Scouts of GWM Audio Conferencing – Inherent Aeonix meet-me-conferencing bridge – Dedicated bridge number for each member of the staff – Standard meet-me conferencing and outgoing Group call utilized

20. Aeonix Collaboration Desktop, Document and application Sharing Participants window Chat Window Control window

21. ACC – Aeonix Contact Center

22. Value of the Contact Center Enhanced customer service – Automated call backs Self service applications Reporting – Facilitated appropriate staffing Time of day, day of week Per campaign – Insight into the value of campaigns Integration of voice, fax and email

23. I-Call iCall – application for automated notifications integrated into SeaMail (voicemail application) – Prescheduled or manually activated – Voice and SMS – Reporting

25. Rose Villa Retirement Community – Independent living – Supported services – 24 hour nursing 22 acres of pocket neighborhood cottages and main street apartment homes Administrative, maintenance and nursing facilities

26. Rose Villa Compelling applications – High availability – Mobility – Manipulation of Caller ID – Custom call routing based on day of week and time of day

27. Rose Villa PSTN Aeonix Servers SIP Trunks SBC

28. Other UC&C Tools Water cooler Conference room Hall Table clothes and napkins

29. Q&A