1. Professional Services
Vikki Goddard
Registrar

2. Professional Services Structure

3. Principles Professional Support Services Working in partnership:
Corporately;
with academics; and
between Professional Services
Getting the basics right
Focussing on Customer Service

4. Changing the Culture
Need to develop a ‘can do’ attitude and service culture
Organisation structure secondary
General move to improve ‘hub & spoke’ model
Need to support and develop our Staff

5. Priorities Marketing & Student Recruitment Student Administration
Planning & Budgetary process
Developing services to Schools

6. Marketing & Student Recruitment
New Directorate headed by Paula Barrow
Focus on developing key messages – ‘brand proposition’
Improving our marketing activity
Enhancing customer service for potential students

7. Student Administration
New Directorate headed by Paul Cartwright
Developing a customer service focus
Timetabling
Fees & Bursaries
Registration & Welcome
Student Information System Renewal

8. Planning & Budgetary Process
Strategic plan
Operational planning process
Quarterly Performance Review
Linked to ACDC, International etc.

9. Developing services to Schools
Review of Professional Services to Schools
Engaged with HoS and other key staff
Identified major areas for focus:
Quality assurance process
Admissions
PGR Student Support
Discussions with PS Directors now underway
Operational plans will reflect School priorities