1. IBM Global Services © Copyright IBM Corporation 2007 Global delivery: business continuity, Hosting and resiliency services from IBM Helping business stay in business—worldwide

2. IBM Global Services © Copyright IBM Corporation 2007 2 agenda Introduction to Robb Cobb 4 A global approach 3 IBM’s exceptional qualifications in business continuity and disaster recovery 2 An increasingly risky world 1

3. IBM Global Services © Copyright IBM Corporation 2007 3 IBM: the standard in business continuity and resiliency Broad experience  Over 40 years of business continuity and disaster recovery experience  More than 10,000 disaster recovery clients, along with over a decade of crisis management experience onsite at over 70 crisis events in more than 40 countries  Unique insights based on the work of 30,000 industry specialists worldwide Broad solution capabilities  Global resiliency centers designed for multivendor environments, with over 200 hardware and software vendors supported, including HP, Sun, Cisco and our own IBM products  Business process and technology expertise to help you design and implement the right solution for your business Industry-specific, globally available expertise  Over 150 global resiliency centers in 55 countries  Five million square feet of floor space for disaster recovery, with 40,000 seats  Knowledge of local, regional and global regulations  Over 1,300 professionals dedicated to business continuity Credibility you can bank on  Track record of recovering 100 percent of clients that have declared a disaster  External validation by analysts that have reported favorably on IBM’s breadth of offerings and geographic coverage

4. IBM Global Services © Copyright IBM Corporation 2007 4 The IBM Global Delivery Method applies standardized processes, tools and methodologies worldwide  We have devised a set of internal methodologies designed to ensure consistent quality and standards across delivery sites  We apply assets, tools and standards in a consistent manner worldwide Reducing the complexity of managing your global continuity programs

5. IBM Global Services © Copyright IBM Corporation 2007 5 Workplace recovery is an important part of any continuity strategy In the event of a business interruption, IBM can provide alternative, fully equipped business premises to people-centric clients  Facilities close to your locations to help minimize disruption  Yearly testing to help keep your business continuity plan updated  Specific trading room and call center recovery capabilities  Solutions also available for mobile and virtual workplace

6. IBM Global Services © Copyright IBM Corporation 2007 6 Virtually unmatched global presence: 154 recovery centers in 55 countries  413 instances of open-systems support (IBM, Sun, Cisco, HP and more)  76,972 enterprise server MIPS  716 enterprise server terabytes  441 IBM System p™ servers  352 IBM System i™ servers  2,063 SP2 nodes and Wintel servers  5,000,000 square feet of equipped floor space for workplace replacement  40,000 seats

7. IBM Global Services © Copyright IBM Corporation 2007 7 IBM offers a hierarchy of delivery capabilities worldwide Recovery centers –Disaster recovery, data backup, and infrastructure recovery Workplace recovery centers –The ability to offer replacement seats for your staff in the event of a disruption to your workplace –Offering disaster recovery capabilities plus at least 50 seats Continuity hosting centers –The ability to provide floor space for your business continuity operations –Offering disaster recovery capabilities plus at least 300 square feet of floor space Regional recovery centers –Offering a combination of IBM’s disaster recovery, workplace recovery and continuity hosting capabilities at one convenient location Strategic center –Strategically located site designed to handle multiple requirements both in and out of the region Multiple Sites –Locations that have multiple sites #

8. IBM Global Services © Copyright IBM Corporation 2007 8 Some examples of what our centers look like

9. IBM Global Services © Copyright IBM Corporation 2007 9 IBM offers a hierarchy of delivery capabilities worldwide— recovery centers Paris, France London, EnglandAdelaide, Australia Mainz, Germany Atlanta, Georgia Boulder, ColoradoGaithersburg, Maryland Buenos Aires, ArgentinaSingapore

10. IBM Global Services © Copyright IBM Corporation 2007 10 IBM offers a hierarchy of delivery capabilities worldwide— workplace recovery centers Brisbane, Australia London, England Paris, France Barcelona, SpainBristol, EnglandParis, France

11. IBM Global Services © Copyright IBM Corporation 2007 11 IBM offers a hierarchy of delivery capabilities worldwide— continuity hosting centers Brisbane, Australia Sterling Forest, New YorkGeneva, Switzerland Toronto, OntarioParis, France London, England

12. IBM Global Services © Copyright IBM Corporation 2007 12 IBM offers comprehensive capabilities within each region: Australia and New Zealand  Australia  New Zealand Melbourne Adelaide Sydney Adelaide Auckland Dunedin Perth 2 Recovery center Work area recovery center Continuity hosting center Regional center Strategic center Brisbane

13. IBM Global Services © Copyright IBM Corporation 2007 13 IBM BIG BLUE GOES GREEN  11th of May announcement  IBM announced it is redirecting $1 billion per year across its businesses, mobilizing the company's resources to dramatically increase the level of energy efficiency in IT. The plan includes new products and services for IBM and its clients to sharply reduce data center energy consumption, transforming the world's business and public technology infrastructures into "green" data centers.  Called "Project Big Green," IBM's initiative targets corporate data centers where energy constraints and costs can limit their ability to grow. The initiative includes a new global "green team" of more than 850 energy efficiency architects from across IBM.

14. IBM Global Services © Copyright IBM Corporation 2007 14 More on going Green  The computer company's POWER6 microprocessor doubles the speed of the previous chip generation while using the same amount of power  Analyst firm IDC (IDC) estimates that roughly 50 cents is spent on energy for every dollar of computer hardware. This is expected to increase by 54% to 71 cents over the next four years.

15. IBM Global Services © Copyright IBM Corporation 2007 15 For more information ibm.com/services/continuity “Entry into the worst Disaster in a Data Centre competition”

16. IBM Global Services © Copyright IBM Corporation 2007 16 Copyright information © Copyright IBM Corporation 2007 IBM Global Services Route 100 Somers, NY 10589 U.S.A. Produced in the United States of America 04-07 All Rights Reserved IBM, the IBM logo, System i and System p are trademarks or registered trademarks of International Business Machines Corporation in the United States, other countries, or both. Microsoft, Windows and Windows NT are trademarks of Microsoft Corporation. Other company, product and service names may be trademarks or service marks of others. Use of the information herein is at the recipient's own risk. Information herein may be changed or updated without notice. IBM may also make improvements and/or changes in the products and/or the programs described herein at any time without notice. References in this publication to IBM products or services do not imply that IBM intends to make them available in all countries in which IBM operates.