2. Track: Service Oriented Architecture Next Steps: Evolving from Collaboration to Service Oriented Architecture

3. 3 Who Am I? Presented By Rick Ringel Strategic Solutions Engineer Inter-Tel, Inc.

4. 4 Predicting The Future

5. 5 The Evolution Perspective Create Product via incremental changes

6. 6 Change Agent Harvests Ideas

7. 7 Ideas Compete

8. 8 Market Selects Good Ideas

9. 9 UC and Groupware Approach

10. 10 Sample Groupware Services Membership/contact management File & Document sharing Discussion Groups and Wiki knowledge bases Distance Learning tools Project, event, and schedule management Document repository Persistent Team workspace Document change history Team credentials and membership Team contacts and distribution lists Surveys RSS

11. 11 Sample UC Services Contact management & buddy/team lists Presence IM/Chat Call control Soft endpoints (audio & video) Audio/Video/Chat/Application conferencing & conference management Web Conferencing Real-time Document Collaboration Remote Application sharing Session Recording Social Networking White Boards

12. 12 Delivered Value from Both Team Productivity Knowledge Sharing Information Transfer Team Unity Member Assimilation

13. 13 Convergence in Collaboration

14. 14 SOA: Hierarchical & Managerial

15. 15 SIP Standard Peer-to-Peer

16. 16 Collaboration + SOA Forces Standardize/Differentiate Completed Apps/Exposed Services Device Centric/Device agnostic Shrinkwrap/Customize Small biz/enterprise driven

17. 17 SOA vs. REST Expect to see both Don’t fight it

18. 18 BPM with Collaboration

19. 19 Contact Center Impacts Contact Center Improvements –Business Process directing agent –Customer RSS Feeds –Outbound Calling triggered by business process –Recording & Archiving based on business process –Call Orchestration –Networking –Context Awareness –Application Access –Context Delivery

20. 20 Better Directory Services Search-Based Calling Context-Based Calling

21. 21 Expanding Identity Lots of ‘Things’ have Identity Identity is necessary to communication

22. 22 Summary VoIP SOA Collaboration Convergence Value Cannon (a.k.a. Gosper Glider Gun)

23. 23 Competing Requirements Full Unified Application vs. discreet services Differentiated services and standard interoperability Apps designed for users, services consumed by apps SMB simplicity, Enterprise flexibility