1. Business Communication Upper Intermediate U2W09 John Silberstein johnsilb@aol.com

2. Agenda What are we doing this term? CV’s Interview skills Accounting Statements: Income Statement, Balance Sheet, etc. Business Ethics Negotiations: Features and Benefits, Offer and Acceptance, etc. Presentations

3. Presentation Presentations will be different this trimester. This exercise will consist of three parts. You will find a news article written in English about a specific topic. You will present the article in class. You will research the topic and present an opinion on that topic followed by a class discussion.

4. Presentation The Article You will find a news article written in English about a specific topic. The topic of the article should be: A business related topic or an important and controversial topic. Something that you are interested in and passionate about or related to what you are studying.

5. Presentation You will present the article in class. You will summarize the article and talk about the importance.

6. Talk about questions first Presentation Research and Opinion Because this is a topic that you should either be interested in or that you should know something about, you will research it further and speak to the class about how you feel on the issue. Why is the topic important to you? Why do you feel the way you do about the topic? You will then lead the class in a discussion of the topic. How does the rest of the class feel?

7. Talk about questions first Presentation Schedule Articles submission:Feb 10 th. Presentation:Feb. 24 th and March 3 rd.

8. Talk about questions first Résumé/CV What is the importance of a CV? Resumes tell the employer about your experiences, skills and work history. Use your resume to highlight items that indicate you are a good worker, are qualified for the position and bring desirable skills to the job.

9. Résumé/CV How does an employer use your CV? Your CV represents you. Screen applicants and determine whom to interview. Develop interview questions. Judge an applicant's communication skills. Remind them of a candidate's qualifications when hiring decisions are made.

10. Résumé/CV Key Elements Personal Information Objective Education Work Experience Awards and Honors Skills Activities References

11. Résumé/CV Key Elements Limit your resume to one or two pages. Do not include birth date, health status or social security number. Limit the use of personal pronouns such as "I”. Begin sentences with action verbs. Be honest but avoid writing anything negative in your resume. Make your resume error free. Have someone proof read it. Use a simple, easy to read font style, 10-14 point. Use high quality paper.

12. Résumé/CV Key Elements Personal Information Name Current and Permanent address (may be omitted from a resume posted on the web) Telephone number E-mail address

13. Résumé/CV Key Elements Objective In one short sentence summarize your goal for your job search. The goal statement should be related to the specific position for which you are applying. It is also effective to highlight your skills in the goal statement. Examples: Seeking a position as a social worker providing service to the aged. Seeking a position that utilizes my skills in counseling, research, and proposal writing.

14. Résumé/CV Key Elements Education School name, City and State, Date of graduation, Course Highlights (courses directly related to the job or your career field and special abilities) Certificates

15. Résumé/CV Key Elements Work Experience Summer jobs, Internships, Volunteer work (Include position title, company/organization, city/state, dates and a brief list of the job duties)

16. Résumé/CV Key Elements Awards and Honors Academic, musical, athletic and or other recognition. (Include name of the award/honor, who awarded it, and when it was awarded.)

17. Résumé/CV Key Elements Skills Soft skills: (being responsible, loyal, hardworking, energetic, outgoing.) Hard skills: (research and writing, Microsoft word 98, Microsoft Publisher 2000, Public speaking.)

18. Résumé/CV Key Elements Activities Include your role in the position, the organization and dates. Example: Captain, Shorewood High School, Volley Ball Team, 1999 2001

19. Résumé/CV Key Elements References (3-5 people) Teacher/Professor Work supervisor (current or past) Character reference (Pastor, Headmaster, youth group leader or someone who knows you well) Include the name, relationship to you, organization, contact phone numbers.

20. Résumé/CV Homework Prepare your CV. Due: Feb 17 th

21. Job Interviews Interview Tips 1.Plan Ahead: Research the company and if possible, the position. Plan to discuss how your previous positions have prepared you for the position you are discussing. 2.Prepare questions. The are some questions you should always be prepared to ask and some which may be more specific to the situation.

22. Job Interviews Interview Tips 3.Be positive. Avoid saying anything negative about former colleagues or employers. 4.Adapt. Go with the flow. If the interviewer is very formal, then you should be formal. If the Interview is less formal, be less formal, but more formal than the interviewer.

23. Job Interviews Questions you may be asked Tell me about yourself? Why should we hire you? What can you do for us that someone else can not? What are you looking for in a new job? How does this position fit into your overall career plan? How would your colleagues describe you? How would your boss describe you? How would you describe yourself? Describe a situation where you faced a difficult challenge and succeeded? What enabled you to succeed? Describe a situation where you faced a difficult challenge and failed? Why did you fail?

24. Job Interviews Questions How would you describe you current manager? Where do you want to be in your career in 5 years? What is your biggest strength? What is your biggest weakness? Why do you want to leave your current/last job?

25. Job Interviews Questions you should ask Why do you want to ask questions? Why is this position open? How long have you been with the company? What was your first position with the company? What are the advancement opportunities associated with this position? What are the most important elements of the product mix? What significant changes to the product mix does the company foresee? What kind of employee evaluation program does this company use?

26. Job Interviews Role Play Scenario 1: Entry Level Accountant: Degree in accounting, knowledge of MS Office. Responsibilities: -General and cost accounting - Journal entries - Account analysis - Fixed asset reporting - Product costing - Standard rate development - Financial analysis/reporting Interviewer: Director of Accounting Services

27. Job Interviews Role Play Scenario 2: About the Job: As Big Business Solutions Inc. continues to expand its telecommunications division and its fiber optic sales staff, new management positions will be created. Graduates with a B.S. in Business Management or Marketing Individuals from service industries (food service or hospitality) looking for career growth Individuals with a sports or military background Individuals looking for performance based growth instead of seniority Our Management Trainees Must: Learn and understand the basics of our business from the entry level Be able to meet or exceed our entry level sales requirements Complete interviewing and talent assessment training Complete coaching and employee motivation training Complete operational management training and gain an understanding or business finances Interviewer: Human Resources Recruiter

28. Job Interviews Role Play Scenario 3: ENTRY LEVEL POSITIONS - Sports and Entertainment Marketing and Advertising QUALIFICATIONS: Outstanding communication skills both verbal & written Able to prioritize and work independently Able to work effectively in a team environment Detail-oriented and the ability to follow up on tasks Work effectively under pressure and maintain a positive attitude Capable of multi-tasking, prioritizing, and managing time efficiently Requirements: Entry level or experienced, Great people skills, Positive attitude, Strong work ethic, Confidence, Professionalism, Ability to step outside your comfort zone, Start Immediately Interviewer: Outside Recruiting Consultant

29. Job Interviews Role Play Scenario 4: Human Resources Trainee This is a position that exists to support the search efforts of our recruiting staff and help to populate our database with quality sales candidates across the country. Some of the major duties include: 1) searching Internet job boards on behalf of our clients; 2) processing the candidates who respond to Internet ads by electronically downloading their information to our database; 3) updating candidate records; 4) conducting telephone interviews of candidates to gather information for our recruiting staff; 5) managing e-mail project campaigns; 6) posting of recruitment ads on the Internet job boards; 7) making presentations of job opportunities to candidates; 9) properly coding the candidate's files so that they are made available for recruiter searches. Interviewer: Human Resources Director

30. Job Interviews Role Play Scenario 5: Company Description: The Siemens Industry Sector is the leading global supplier of production, transportation, building and lighting technologies. With integrated automation technologies as well as comprehensive industry-specific solutions, Siemens increases the productivity, efficiency and flexibility of its customers in the fields of industry and infrastructure. Job Description: Siemens Industry Inc has an exciting opportunity for a Procurement Specialist to join our team in Worcester, MA. The position requires a dedicated, self-starting, motivated, and enthusiastic individual. The individual will support Buyers and interface with suppliers and internal customers All qualified candidates MUST have the following: 2. 1 year experience with an ERP/MRP. 4. Strong skills in MSWord and Excel. 3. Ability to issue requisitions, create requests for quote and purchase orders, expedite suppliers, and provide the department with flexible support 5. A strong work ethic and excellent writing and verbal communication skills. 6. Responsive, aggressive and a quick learner and have the ability to handle multiple assignments with minimum supervision. Interviewer: Sr. Buyer