1. KNOWLEDGE FOR LIFE Librarian 101: Subscriber Services Tom Corser, CABI’s Training Manager t.corser@cabi.org

2. KNOWLEDGE FOR LIFE Provides the following features: ●View subscriptions and institutional details ●Add OpenURL resolver ●Add institutional logo’s ●Counter4 statistics generations Subscriber Admin Service

3. KNOWLEDGE FOR LIFE Subscriber Services (SAMS) http://subs.sams.cab.semcs.net

4. KNOWLEDGE FOR LIFE ●Upgrade provides: ●COUNTER compliant reports ●Extra granularity (10 reports) ●Work across CAB Direct & CABI platform ●Real time updates ●Format compatible with SUSHI (csv. or xml.) Counter 4 usage statistics

5. KNOWLEDGE FOR LIFE Counter 4 usage statistics ReportDescription Books Report 1 (BR1Number of Successful Title Requests by Month & Title Books Report 2 (BR2)Number of Successful Section Requests by Month & Title Consortium Report 1 (CR1)Number of Successful Full-Text Journal Article or Book Requests by Month and Title Consortium Report 2 (CR2)Total Searches by Month and Database Database Report 1 (DB1)Total Searches, Result Clicks and Record Views by Month and Database Database Report 2 (DB2)Access Denied by Month, Database and Category Platform Report 1 (PR1)Total Searches, Result Clicks and Record Views by Month and Platform Journal Report 1 (JR1)Number of Successful Full -Text Article Requests by Month and Journal Journal Report 5 (JR5)Number of Successful Full - Text Article Requests by Year of Publication (YOP) & Journal Title Report 3 (TR3)Number of Successful Item Requests by Month, Title and Page Type

6. KNOWLEDGE FOR LIFE Metrics used in report: Regular Searches Result clicks Record Views Searches Federated and Automated FAQ document available (will send post- training) Counter 4 usage statistics

7. KNOWLEDGE FOR LIFE Report only on consortial subscriptions – will require a special password to be obtained from CABI for consortium administrators Child accounts – log in as normal accounts, for non Consortial reports Important note – federated searches are only available against individual child accounts, not in the consortium reports Consortia reports (CR1 & CR2)

8. KNOWLEDGE FOR LIFE CABI Content & reporting ContentReport DFB, DMPP, DMPDTR3, JR1, JR5 CAB Reviews downloadsTR3, JR1, JR5 Compendia DatasheetsTR3 Books downloadsBR1, TR3 Chapters downloadsBR2, TR3 AbstractsDB1, PR1, CR2 (for consortia) News, eventsTR3 CABI Full Text (journals)JR1, TR3 CABI Full Text (books)BR1, BR2

9. KNOWLEDGE FOR LIFE xie-xie zikomo thank you urakoze terima kasih ke itumetse dhanyawaad merci efharistó Assalamualikum tak kiitos शुक्रिया ありがとう gracias zikomo danke thank you