2. POLICIES = CONTROL

4. Simply stated, a policy lays out what management wants employees to do and a procedure describes how it should be done.

5. why DO we need them? Prevents Confusion And Misunderstandings Regulates The Safety & Welfare Of Your Staff Aids In Making Difficult Decisions Promotes Efficiency & Equality Provides An Excellent Training Tool Establishes Accountability

6. A policy is necessary : If employees are confused about the most appropriate way to behave If guidance is needed to determine the most suitable way to a handle a situation To keep a company compliant with government regulations To provide for fair treatment of all employees To establish a consistent standard of rules and regulations

7. General Guidelines to Writing Effective Policy Simple, Clear, Concise Language. No Jargon or Technical Terms Must Represent Consistent, Logical Framework For Action Must Be Enforced Across The Organization Must Have An Internal Control Method Adaptable And Updateable; Accessible to All

8. Benefits of Well Written Policies & Procedures Employees are provided with information that grants them the freedom to perform their jobs and make good decisions within defined boundaries. Everyone clearly understands their job and what is expected of them. Allows managers to exercise control by exception rather than “micro managing their staff. Following policies and procedures reduces the risk of things going wrong, ensures consistent results and inspires professionalism.

9. Standard Policies Core Policies o Cobra o Conflict of Interest Policy o Dress Code Policy o Drug Free Workplace Policy o Electronic Communications Policy o Employee Records Access Policy o Smoking Policy o Social Media Policy o Worker’s Compensation Policy o Wage & Performance Review Policy Other Suggested Policies o Americans with Disabilities Act Statement o At Will Employment Clause o Benefits Policy o Disciplinary Procedures o Discrimination & Harassment Policy o Equal Employment Opportunity Policy o Ethics Policy o Family & Medical Leave Policy o Safety & Security (OSHA) Policy o Paid Time Off

11. When is a procedure necessary Extended Over Multiple Shifts Needs Documented Consequences If Not Completed Correctly Routine but Requires Accuracy And Consistency Complex Significant changes

12. It is crucial that your policies and procedures be reviewed and updated on a regular basis for regulation changes, adoption of new policies, updates to existing ones, or simply that the needs of your organization changes.

13. TRAINING AND IMPLEMENTATION Training sessions should be held when a new policy or procedure is enacted All staff should be made aware of a change to an existing policy or procedure prior to implementation All new members of your organization whether it be staff, trustees or volunteers should be given a copy of all policies and procedures as a part of their induction process.

14. Questions?