1. NetTech Solutions Microsoft Outlook and Outlook Express Lesson Four

2. NetTech Solutions Exam Objectives Configure and troubleshoot Microsoft Office applications Configure and troubleshoot Microsoft Office Outlook Express Resolve issues related to Outlook Express features Resolve issues related to customizing an Office application Resolve issues related to customizing Outlook Express

3. NetTech Solutions Lessons in this Chapter: Configuring E-Mail Accounts Configuring Newsreader Settings Maintaining Outlook Troubleshooting Outlook Resolving Common User Requests in Outlook

4. NetTech Solutions Understanding E-Mail Protocols Post Office Protocol 3 (POP3) Simple Mail Transfer Protocol (SMTP) Internet Message Access Protocol (IMAP),

5. NetTech Solutions Creating Accounts Microsoft Outlook 2003 or Outlook Express uses a wizard for setup Accounts may be with: –Microsoft Exchange Server, –POP3, –IMAP, –Hypertext Transfer Protocol (HTTP)

6. NetTech Solutions Setting up Outlook POP3 Account

7. NetTech Solutions If an Error Occurs Double check the information you entered for User, Login, and Server information.

8. NetTech Solutions Configuring Advanced E-Mail Account Settings By clicking the more settings button

9. NetTech Solutions Advanced has Four Tabs Note table 4-1 on pages 4-7,8

10. NetTech Solutions Connecting to an Exchange Server Account You must know the name of your exchange server

11. NetTech Solutions Working with Address Books and Messages Outlook offers to import mail, addresses, and mail account settings from an existing e- mail application

12. NetTech Solutions Importing Address Books and Messages Open Outlook. On the File menu, click Import And Export.

13. NetTech Solutions Import Data From Another Program Or File,

14. NetTech Solutions Exporting Address Books and Messages Backing up an address book or a message Save the file as one of the following: –Comma-Separated Values (DOS) –Comma Separated Values (Windows) –Microsoft Access –Microsoft Excel –Personal Folder File (.pst) –Tab-Separated Values (DOS) –Tab-Separated Values (Windows)

15. NetTech Solutions Exam Tip For the exam, be sure you know the programs and formats from which Outlook and Outlook Express can import and those to which they can export.

16. NetTech Solutions Note Real World Backing Up Outlook –Page 4-14

17. NetTech Solutions Using Outlook Express Creating a POP3 or IMAP Account

18. NetTech Solutions Mail Server Properties Five Tabs

19. NetTech Solutions Testing and Troubleshooting In Outlook Express, send a test email to your address. To configure use: –Tools > –Accounts > –Mail tab –Select the account –Properties > –General tab verify user information

20. NetTech Solutions Practice: Set Up and Configure E-Mail Accounts Page 4-18

21. NetTech Solutions Configuring Newsreader Settings Setting Up Outlook News as the Default News Client –Customize –Add News by Dragging it to the Go menu on the menu bar

22. NetTech Solutions Adding a Newsgroup Open Outlook, click Go, and choose News.

23. NetTech Solutions Common Newsgroup Service Calls Blocking Senders and Unwanted Messages –open a message from the sender to block –Click Message, and click Block Sender. Resolving Send and Receive Errors –Send and receive errors can be caused in a variety of ways, including misspelled news server names, server time-outs, problems with passwords, and problems with ISP settings. –Listed on page 4-27 are some common problems and solutions:

24. NetTech Solutions Viewing Newsgroups Without Subscribing Type A Question For Help

25. NetTech Solutions Practice: Configure Newsreader Settings –Page 4-29

26. NetTech Solutions Maintaining Outlook 1.In Outlook, click Tools, and click Options. 2.In the Options dialog box, click the Other tab. 3.Select the Empty The Deleted Items Folder Upon Exiting check box. 4.Click OK to close the Options dialog box.

27. NetTech Solutions Outlook Options

28. NetTech Solutions Emptying the Deleted Items Folder on Exit On the Other tab

29. NetTech Solutions Auto Archive On the Other tab

30. NetTech Solutions Mailbox Cleanup Users can easily manage the size of their mailboxes and improve the overall performance of Outlook.

31. NetTech Solutions Mailbox Cleanup

32. NetTech Solutions Exam Tip Learn the options that are available to you in the Outlook Mailbox Cleanup feature. This is valuable information on the exam and in the real world.

33. NetTech Solutions Junk E-Mail Options Five Tabs

34. NetTech Solutions Caution If junk e-mail levels are set to High, most junk e-mail will be caught, but some valid mail might be caught as well. Be careful when choosing this setting, and make sure that important contacts are configured as safe senders. You can also Block HTML Content in Outlook

35. NetTech Solutions Practice: Configure Outlook Maintenance Settings –Page 4-37

36. NetTech Solutions Resolving an Incorrect Name or E-Mail Address –If any typographical errors –if the user changed departments –if the user wants replies to go to a different e-mail address –if the user has independently made changes Can be changed in Tools > E-Mail Accounts Common Interface Problems –Table 4-2 Page 4-41

37. NetTech Solutions Outlook Interface

38. NetTech Solutions Practice: Test Outlook 2003 Account Settings –Page 4-42

39. NetTech Solutions Resolving Common User Requests in Outlook Leaving a Copy of E-Mail on the Server –Tools –Options > Mail Setup tab –E-Mail Accounts, –View Or Change Existing E-Mail Accounts –select the e-mail account to configure, –Change –More Settings. –Advanced tab, –Select the Leave A Copy Of Messages On The Server check box,

40. NetTech Solutions On Server Check box

41. NetTech Solutions Exam Tip You will notice that particular attention has been paid in this chapter to configuring mail client software to leave a copy of messages on servers for users who check mail from more than one location. Remember how to configure this option in Outlook and Outlook Express.

42. NetTech Solutions Configuring Composition Options This includes: –Formatting, –Spelling and grammatical editing, and –Creating signatures.

43. NetTech Solutions Composition Options Message Format Stationary Signatures

44. NetTech Solutions The.iaf File Internet Accounts file: –Used to back up and store information about the mail folders and mail and news account settings for a single Outlook Express identity. –It will not store subscribed newsgroup information, message rules, or blocked senders, and will not retain information about custom toolbars.

45. NetTech Solutions Practice: Resolve Common Outlook User Requests –Page 4-47

46. NetTech Solutions Summary Case Scenario –Page 4-50 Troubleshooting Lab –Page 4-51 Chapter Summary –Page 4-52 Exam Highlights –Page 4-53