1. Service Updates Survey results Web site refresh Directory integration project Debbie Campbell Director Collaborative Services Branch

2. Survey results in November 2006, a qualitative survey in February 2007, a quantitative survey

3. Survey results CEOs: There are no gaps in what the service offers The service is now smoothly integrated into the workflows of many Australian libraries The service is only for librarians The service does not need to provide access to digital content

4. Survey results Cataloguing “a nation of libraries.. You catalogue a book once, not many times, and that has to have a significant productivity effect.” InterLibrary Loan “For InterLibrary Loans, it is definitely worth the payment… our library has gotten smaller in the last 10 years and we got rid of a lot of material but we know it is available elsewhere if needed and we now rely on that service to supplement our collection.” Searching “Please consider providing advanced search options to users of the free search. This would make Libraries Australia a fantastic service.”

5. Overall Satisfaction with Libraries Australia by Services Used, Practitioners’ Viewpoint

6. Survey results Practitioners: The four most heavily used services are the free and subscription search services (62% and 61%), InterLibrary Loan (48%), and the Australian Libraries Gateway (48%) 65% find Libraries Australia easier to use than Kinetica & 28% find it as easy to use “Overall, Libraries Australia services are an improvement on previous services offered. This library is able to offer its clients an efficient, timely service due to the use of Libraries Australia.” Commentary regarding Help Desk practices and training Changes underway

7. Survey results Changes: new Libraries Australia Administration Manual a new wiki for the Libraries Australia Document Delivery manual investigation of recording software to create wizards weekly news

8. Web site refresh A review of existing information Content development by the Help Desk team with assistance from the Database Services Branch A brief examination of usage statistics for particular pages and feedback from the 30 second survey Archival of some content, but still with access

9. Web site refresh

11. Directory integration project Intention to integrate the details of the Libraries Australia Administration module, the Australian Libraries Gateway (ALG), and the Australian InterLibrary Resource Sharing Directory (ILRS) Commenced: feasibility & analysis ISO 2146… Registry Services for Libraries and Related Organisations at http://www.nla.gov.au/wgroups/ISO2146/http://www.nla.gov.au/wgroups/ISO2146/ Benefits: organisational details maintained in one place, ‘open’ details shareable with other services

12. Directory integration project Participation in the WorldCat Registry project http://worldcat.org/registry/institutions http://www5.oclc.org/downloads/design/abstracts/http://www5.oclc.org/downloads/design/abstracts/ 6 August 2007