1. Public Relations Campaigns

2. http://highered.mheducation.com/sites/0072424028/student _view0/part1/chapter1/multiple_choice_quiz.html http://highered.mheducation.com/sites/0072424028/student _view0/part1/chapter1/multiple_choice_quiz.html

3. RACE / ROPE 1.Research 2.Action Plan / Objectives / Program Planning 3.Communication Tactics / Implementing Plan 4.Evaluation

4. Use research to analyze the situation facing the organization and to accurately define the problem or opportunity in such a way that the public relations efforts can successfully address the cause of the issue and not just its symptoms. Develop a strategic action plan that addresses the issue that was analyzed in the first step. This includes having an overall goal, measurable objectives, clearly identified publics, targeted strategies, and effective tactics.

5. Execute the plan with communication tools and tasks that contribute to reaching the objectives. Measure whether you were successful in meeting the goals using evaluation tools.

6. Research Communication Tactics & Implementation Evaluation Objectives & Program Planning Dynamic Model

7. Formative Research During the first phase of the nine steps, Formative Research, the focus is on the preliminary work of communication planning, which is the need to gather information and analyze the situation. In three steps, the planner draws on existing information available to the organization and, at the same time, creates a research program for gaining additional information needed to drive the decisions that will come later in the planning process.

8. Step 1: Analyzing the Situation. Your analysis of the situation is the crucial beginning to the process. It is imperative that all involved-planner, clients, supervisors, key colleagues and the ultimate decision makers-are in solid agreement about the nature of the opportunity or obstacle to be addressed in this program. http://faculty.buffalostate.edu/smithrd/PR/worksheet1.htm

9. Step 2: Analyzing the Organization. This step involves a careful and candid look at three aspects of the organization: (1) its internal environment (mission, performance and resources), (2) its public perception (reputation) and (3) its external environment, (competitors and opponents, as well as supporters). http://faculty.buffalostate.edu/smithrd/PR/worksheet2.htm

10. Step 3: Analyzing the Publics. In this step you identify and analyze your key publics-the various groups of people who interact with your organization on the issue at hand. Strategic Planning for Public Relations provides an objective technique for setting priorities among the various publics, helping you select those most important on the particular issue being dealt with. This step includes an analysis of each public in terms of their wants, needs and expectations about the issue, their relationship to the organization, their involvement in communication and with various media, and a variety of social, economic, political, cultural and technological trends that may affect them. http://faculty.buffalostate.edu/smithrd/PR/worksheet3.htm

11. Methods of Quantitative Data Collection Internet-based surveys Telephone surveys Mail surveys Content analysis (usually of media coverage) Comment cards and feedback forms Warranty cards (usually demographic information on buyers) Frequent shopper program tracking (purchasing data)

12. Methods of Qualitative Data Collection In-depth interviews Focus groups Case studies Participant observation Monitoring toll-free (1-800 #) call transcripts Monitoring complaints by e-mail and letter