1. A Partnership Program for Accessory Retailers from
Dropship
A Partnership Program for Accessory Retailers from

2. Contents WHAT IS DROPSHIP HOW IT WORKS BENEFITS OF DROPSHIP
BENEFITS OF VOICECOMM
HOW TO GET STARTED
RQ WORKFLOW
Dropship – A Partnership Program from Accessory Retailers from VoiceComm and iQmetrix
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3. What is Dropship?

4. the industry, but set the standard for years to come.
Investing in innovation and employing a forward-thinking strategy has kept VoiceComm comfortably ahead of competitors and agile enough to handle any scenario facing the ever-changing mobile accessory industry. In many ways, our Dropship program is the culmination of that hard work and innovative spirit, and is sure to not only influence
the industry, but set the standard for years to come.
Seamless integration with voicecomm to provide end to end experience that is simple for the salesperson and customer
Process that blends physical inventory sales with dropship sales
What is Dropship?
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5. The origins of our Dropship Program lie in a 2014 partnership between VoiceComm and iQmetrix which integrated their RQ Retail Management Software with our digital catalog. RQ allows retailers to display and sell products they wouldn't normally stock, or are out of stock of, all from the point of sale.
As a result of this partnership, retailers who subscribe to the RQ Platform can offer endless aisles of accessory solutions without investing in physical inventory. Product orders are fulfilled and shipped directly from VoiceComm’s warehouse to the consumer's chosen destination.
Seamless integration with voicecomm to provide end to end experience that is simple for the salesperson and customer
Process that blends physical inventory sales with dropship sales
What is Dropship?
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6. VoiceComm's Dropship program was devised not to replace our
core business or to further disrupt brick-and-mortar stores, but to complement both.
VoiceComm is incredibly proud to be first to market with our Dropship program, but that isn't why so many retailers are excited. They see it as an incredible new way to not only survive in the 21st century, but to thrive and compete in ways no one beyond VoiceComm and iQmetrix could have ever predicted.
What is Dropship?
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7. How does Dropship work?

8. How does Dropship work? | DROPSHIP OVERVIEW
IN STORE
Employees utilize
RQ to showcase product offerings to the customer.
AFTER SALE
Products are shipped and shipping details are shared through RQ. Because the transaction took place in RQ there are no changes to compensation or accounting.
TRANSACT
Process sale through RQ
as normal with a slight adjustment to allow VoiceComm to fulfill.
INTEGRATION
Dropship orders are sent to VoiceComm allowing for inventory availability to be
shared & order to take place.
Our Dropship program provides the transparent tools needed to efficiently implement in any sized company.
How does Dropship work? | DROPSHIP OVERVIEW
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9. Selling Scenarios

10. How does Dropship work? | SELLING SCENARIOS1.
Customer knows what they want but it’s not in the store physically.
Use Dropship!
If the customer knows what they want, now you can search RQ find the product and have it shipped to their home
How does Dropship work? | SELLING SCENARIOS
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11. How does Dropship work? | SELLING SCENARIOS
Customer is interested in a specific product category, such as headphones. 2. XQ RQ
Use Dropship and
Endless Aisles*!
*VoiceComm’s Dropship Program integrates with
XQ Shelf. Learn more iqmetrix.com/ products/xq
Now you can showcase products in that category that are both in stock at the store and available for shipping to the customer.
How does Dropship work? | SELLING SCENARIOS
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12. How does Dropship work? | SELLING SCENARIOS3.
SELLING SCENARIO
Customer likes a product that’s physically in the store but wants it in a different color.
Use Dropship!
A quick search in RQ and you can provide that color option to the customer and not lose the sale
How does Dropship work? | SELLING SCENARIOS
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13. How does Dropship work? | SELLING SCENARIOS
Customer is not sure of what they want but would like to explore options. a ? 4. XQ RQ
Use Dropship and
Endless Aisles*!
*VoiceComm’s Dropship Program integrates with
XQ Shelf. Learn more iqmetrix.com/ products/xq
How does Dropship work? | SELLING SCENARIOS
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14. How does Dropship work? | TRANSACTION FLOW
PLATFORM a a
DIGITAL CATALOG v
The functionality of the service is fluid and completely integrated with RQ. Products carried through Dropship do not need to be created as part of your in store inventory tree.
Seamless integration with VoiceComm to provide end to end experience that is simple for the salesperson and customer; a process that blends physical inventory sales with Dropship sales.
How does Dropship work? | TRANSACTION FLOW
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15. Technical Details

16. How does Dropship work? | TECHNICAL DETAILS
Process Behind the Scenes
Serves as the information hub -processing product information from the product catalog, order info from sales transactions, and order updates including ETA’s and shipping details.
The Retailer
Provides a digital product catalog which is automatically updated multiple times each day to reflect new products and real-time
product availability.
Subscribes to VoiceComm’s catalog which displays products in RQ through the Dropship* feature.
*Requires Core 5 software version
VoiceComm and iQmetrix remain invisible throughout the entire process – serving as the logistics wing of the operation while maintaining a unified front to care for your customers the same way you expect your own employees to care for them.
How does Dropship work? | TECHNICAL DETAILS
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17. What are the Benefits of Dropship?

18. What are the Benefits of Dropship?| BENEFITS OVERVIEW
Capture lost sales
67%
Increase competitive advantage
of retailers can recover
out-of-stock incidents, if
associates are prepared
to offer shoppers the option
to order the items before
leaving the store and have
them sent to their homes.
Deliver a better customer experience
Great commission opportunity
Increase your bottom line
Source: 2014 Motorola Solutions Shopping Study
Capture lost sales (Expanded product options for your Retailer…retailers are limited by store space, risk of fraud and risk of inventory staleness. Help them sell more product without worry about this risk and provide a wider variety of products (i.e. wearables, audio, luxury cases). This in turn allows you to sell more product and increase your bottom line as well)
Increase Brand Loyalty (giving your brand partners option on how you can differentiate their product and extend their lines)
Increase competitive advantage. (retailers want to sell more and have limited space; you help them solve multiple pains through these innovative solutions)
Leverage the iQmetrix ecosystem… of technology. From the Content Management where Retailers can utilize your catalogue of content; to their POS system to finish payment and properly process, reconcile and audit transactions; to XQ and RQmobile with a full suite of consumer facing applications.
Enhance your relationship with the Retailer… by being able to have the conversations and the data around what products should be physically carried in locations and products should be virtual. This is a very powerful conversation!
What are the Benefits of Dropship?| BENEFITS OVERVIEW
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19. What are the Benefits of Dropship?| CUSTOMER BENEFITS
Benefits for
your customers.
More Choice
No Settling
No Searching
Choice of shipping location
Better experience!
Can now compete with big box store and online for choice
No Settling – your customer never needs to leave empty handed.
What are the Benefits of Dropship?| CUSTOMER BENEFITS
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20. What are the Benefits of Dropship?| SALES STAFF BENEFITS
Benefits for
your sales staff.
Seamless integration into the sales process
More product choice to increase attachment rate
Increased commission by preventing lost sales
For the sales staff, this is a simple, fully integrated experience
What are the Benefits of Dropship?| SALES STAFF BENEFITS
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21. What are the Benefits of Dropship?| BUSINESS BENEFITS
Benefits for
your business.
Increase Accessory Sales
Only pay for product when you make the sale
Sales associates still make commission
Seamless integration
Enhance Customer Experience
For the business this is low risk, low effort, huge gain
What are the Benefits of Dropship?| BUSINESS BENEFITS
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22. What are the Benefits of Dropship?| STRATEGY BENEFITS
Benefits for
your strategy.
Utilizing the data driven by the Dropship program, retailers
can formulate future in-store purchasing decisions to drive
sell through and keep inventory fresh, relevant, and profitable.
For the business this is low risk, low effort, huge gain
What are the Benefits of Dropship?| STRATEGY BENEFITS
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23. Benefits in Numbers

24. Single-Channel Retail
Say Goodbye to
Single-Channel Retail
90%
67%
71%
of all U.S. retail sales currently are completed in brick-and-mortar stores.
of shoppers would be satisfied if the store could arrange home delivery for an out-of-stock item.
would accept a promotional offer to return to the store when the item comes in.
Providing consumers with endless aisles of virtual product that ships anywhere they choose can create the
type of in-store experience that nurtures satisfaction, loyalty, and ultimately, profitability for the retailer.
Sources: A.T. Kearney in the Omnichannel Shopping Preferences Study, 2014 Motorola Solutions Shopping Study, McKinsey & Co. report Making Stores Matter in a Multichannel World.
What are the Benefits of Dropship?| BENEFITS IN NUMBERS
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25. Raising The Bottom Line
ROI analysis for 50 locations.
What are the Benefits of Dropship?| RAISE YOUR BOTTOM LINE
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26. What are the Benefits of VoiceComm?

27. What are the Benefits of VoiceComm?
VoiceComm is the premier mobile accessory distributor for
the North American market. VoiceComm’s diverse, high profile product portfolio coupled with our commitment to serve has allowed us to quickly become the go-to destination for wireless accessories in the market. With a focus on what’s important
for indirect dealers, and wireless retail, we inspire through customization to develop the programs and resources businesses need to succeed.
What are the Benefits of VoiceComm?
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myvoicecomm.com

28. What are the Benefits of VoiceComm?| OUR DIFFERENCE
PRODUCTS
Our robust, comprehensive
product offer has made VoiceComm the top destination for customers
in the wireless industry to
“Get it all in one place.”
PROGRAMS
We’ll share competitive
intel, negotiate and facilitate programs to ensure you are receiving best-in-class pricing, programs, and support.
SUPPORT
Our commitment to serve has driven us to build a multi-level support system unmatched in the industry.
RETAIL TOOLKIT
Our team works hand-in-hand with our vendors to produce tools that support training,
sell-through strategies, and merchandising opportunities.
What are the Benefits of VoiceComm?| OUR DIFFERENCE
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29. How to Get Started

30. 1. 2. 3. 4. Program Qualifications BE A CUSTOMER OF VOICECOMM
Retailer needs to be a VoiceComm partner to integrate with our product catalog 1.
INTEGRATION
WITH IQMETRIX
Retailer needs to be integrated with RQ Retail Management Software 2.
REQUIRES CORE 5
SOFTWARE
Retailer needs to be on the latest platform of
RQ software 3.
DESIRE TO GROW
YOUR BUSINESS
The easiest qualification requirement by far! 4.
How to Get Started| PROGRAM QUALIFICATIONS
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31. How to Get Started| CONTACT US
Let’s Get Started
If you meet our Dropship program requirements then you are set to go. Contact us to get started and we will help you coordinate the required training with iQmetrix to set your program in action.
Ready to take your in-store experience to the next level?
Contact or contact your account manager for your initial consultation today.
How to Get Started| CONTACT US
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32. RQ Workflow

33. In sales console, load dropship wizard.

34. View the products that are available to the customer.

35. Filter/Search to find the product the customer wants.

36. Add the product to the cart.
Simply add multiple times to increase the quantity.

37. You can view the contents of the cart in the top right corner.

38. Next, add a customer to begin collecting their information.

39. You can search for an existing customer or create a new one
If you create a new one, you’ll be redirected to the “new customer” screen.

40. Once you find the customer you’re looking for, select them and click “ok”.

41. If you select “Deliver to Customer”, the billing address will autofill by default.
If it needs to be changed, select “Custom Address” to enter a new one or choose from a different shipping address the consumer used in the past.

42. If you select “In Store Pickup”, then the current store will autofill by default. You can change the store if the customer would like to pick up from a different location.

43. Next, RQ will contact VoiceComm to calculate the shipping options
VoiceComm will always provide a free shipping option, so there’s no additional cost to the customer. If the customer wants the product to arrive sooner, then they can pay extra for expedited shipping.

44. After selecting the shipping option, the sales person should review the details of the order with the customer, verifying the address information, shipping option, and products.

45. Then you return to the invoice where you can add physically stocked products to the invoice.
Some notes on the invoice:
You can’t just remove one dropship product from the invoice. This is because a product being removed could affect the cost of shipping, so all dropship items are linked and removing one will remove all of them
You also can’t change the quantity of the products
If you want to modify a dropship order, return to the dropship wizard and add/remove products there
If setup by head office, the products and the shipping can be discountable
Taxes are applied as normal

46. After you’ve added all the products needed for the invoice, continue to tender as you normally would with any other sale. Once you tender the invoice, the order is sent to VoiceComm to be pick, packed and shipped