1. Processes & Best Practices Ajinkya Lad Training Program Manager – APAC & ME

2. 2 ATC Collaboration with PTC University Comprehensive Training and Adoption Approach © 2012 PTC ContentContent Easily-configurable content 6,000+ hours of Instructor-led or Web-based content in 8 languages Flexible delivery formats including virtual classes and 13 eLearning Libraries ExpertiseExpertise 20+ Years of experience, tight connection with R&D and Tech Support Proven curriculum taught by over 400 certified instructors Global: over 100 classrooms across 35 countries Methodology Role-based development plans Assessment services Innovative best practices deployment approach PTCs Learning and Adoption approach ValueValue Results focused on optimization programs Alignment with business goals Connecting the right learning with the right role Repeatable process and measurable results Learn from the Experts!

3. 3 ATC Collaboration with PTC “…Engineering is about turning ideas into reality, changing and shaping the material world for the benefit of humankind. To do this, an engineer must be able to apply technical and scientific knowledge to a problem while also working through the cost, sustainability and socio-economic implications of the solution..” Ajinkya Lad Training Program Manager, PTC University Vision statement: Prepare every engineering student for a competitive, global industry.

4. 4 Creo Student Market Coverage Focus Area © 2012 PTC PTC Strategic Customers PTC University Authorized Training Partner Authorized Training Center Customers Individuals University Students Job Seekers In Center and On Site Training In Center Training

5. 5 Snapshot: PTC India Customer Base: ATC, Colleges & Commercial 950+ Universities and college customers Top 100 Commercial accounts of the 3500 customers in India 100 ATCs Across India Over 60,000 students trained annually on Creo 10 million students trained through PTC Global Academic Program

6. 6 ATC Process Agenda!!  Onboarding new ATC  ATC Instructor’s training  CREO 2.0 Course Kits Planning  General Students issue for ATC  General Technical issue for ATC  How handle amendments  ATC Payment Issue  Certification issues  Questions

7. 7 Agenda - Process Update & Issue handling!!  On boarding new ATC – Welcome email – Generate Host ID – Help with instructor details for e-learning licenses – Access logos & complete installation  ATC Instructor’s training – Make sure that your instructors attends training in the immediate scheduled batch – Plan for Management Development Fund (target students audiences) – Regular course kits (Plan in advance)  Course kits – General issues faced during course kits – Questions  Students/Technical issue & Amendments – General issues faced about students – General technical issues faced  Payment Issue  Certification issues  Questions  Marketing support – Market Development Fund – ATC related collaterals  Partner Alliance Program  Launch of new course and curriculum  What's on your mind ?

8. 8 Onboarding new ATC!!  Welcome email – New ATC receives welcome email in 1 st two weeks of signing  Generate Host ID  Help with instructor details for e-learning licenses  Role of administrator  Keep tab on student details, instructor details, course kit details, certification details  Should be in charge of all payments, documents & co-ordination  Access logos & complete installation www.ptcgsindia.comwww.ptcgsindia.com (Posters & Documents Tab)

9. 9 ATC – Instructor’s training!!  Make sure that your instructors attends training in the immediate scheduled batch  Plan for Management Development Fund (target students audiences)  Regular course kits (Plan in advance)  Course kit delivery lead time is 20 days from the time of ordering  Update ptcgsindia portal regularly with all details about students & instructors

10. 10 Course kits!!  General issues faced during course kits – Course kit delivery lead time is 20 days from the time of ordering – Correct PO date & format – If the bill to and ship to address are different, please mention it in the PO – Please note PTC do not provide any course kits for PRO WILDFIRE 5.0 – PTC will accept PO only in the count of 10 – Courses mentioned in the PO should be as per an ATC & student’s eligibility

11. 11 Students/Technical issue!!  General issues faced by ATC about students  General technical issues faced by ATC

12. 12 & Amendments!!  ATC Name Change Amendment  ATC Address change document

13. 13 Payment Issue -Bill to & Ship to address confirmation. -Credit check failure -Pin code not mentioned in address. -Signature and chop must be there on PO. -REPLY ALL in confirmation email on receipt of course kits.

14. 14 Certification Process!! Terminology:-  Not applied: student not filled in the feedback form  Approved: Approved by the signing authority of ATC  Issued: In printing process or already delivered to the students Process (Students):-  Student after attending the test fills in the feedback form  This feedback form needs to be approved by director  PTC receives the request and send the certificate Process (Instructor):-  Instructor on completion of test, drops an email to PTC  PTC checks the record  Issues the certificate

15. 15 In a nutshell… * Involve PTC sales team in strategic engagements * Get sales aid in signing training contracts with educational institutes in your region * Report license compliance issues in your region * Associate to Partner Alliance program * Abide by PTC marketing and branding guidelines * Timely download of all ATC related marketing collaterals * Display of Authorization certificate and marketing material in the center * Run marketing campaigns* Proper usage of MDF * Target students in colleges and universities * Celebrate the success of strategic partnerships * Comply with all on boarding processes * Follow financial Discipline * Provide complete and accurate details for ptc.com site * Timely response to PTC mails * Inform student about PTC Academic program web pages * Upgrade training centre websites with PTC courses * Proper use of PTC credit policy * Timely student registration with PTC * Student on boarding with PTC course kit * Provide up-to-date training * Timely download and installation of licenses * Instructor registration * Instructor training and certification * Complying with online training and web sessions

16. 16 Going Ahead!!  Talent Hub/ Experience.com  Marketing support – Market Development Fund – ATC related collaterals  Partner Alliance Program  What’s new - course and curriculum ?  What's on your mind ?

17. 17 The PTC Global Talent Hub is designed for employers looking to find the brightest engineering and product development talent with experience using PTC products. – Search for candidates – Get email alerts and recommendations for candidates who meet your needs – Use your LinkedIn profile to uncover connections between candidates which can help your candidate search. – Know what training gaps you might have for a job. Global Talent Hub Where to find PTC Talent? www.talent.ptc.com Find students today at:

18. 18 Official Social Media Pages

19. 19 PTC University Page ” ……..we hit the 10,000 „Likes” milestone on Facebook…………”

20. 20 Statistics: – Page launched on February 15 th, 2011 – Highest fan count of all PTC fan pages – Goal to make it more popular in India Demographics: – 68% males, 30% females – 59% are18-24 years old – 20+ countries PTC Academic Program: Facebook Metrics 7,800 Fans

21. 21 Collaterals

22. 22 Display signage for ATC Centers