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Servant Leadership for Great Workplace
Jeff Miller, Ph.D. Leadership Consultant Innovative Leadership Solutions
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The Greenleaf Center for Servant-Leadership
“If a good society is to be built, one that is more just and more caring, and where the less able and more able serve one another with unlimited liability, then the best way is to raise the performance as servants of institutions, and sanction natural servants to serve and lead.” Robert K. Greenleaf
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Today’s Workplace Trends…
Pace of Change Every Business Will Organize Around Services (Davis & Botkin, 1995) The Drive for “Fast” Organizations = Stronger Decentralization of Leadership Innovative Leadership Solutions Jeff Miller;
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Workplace Trends (cont’d)…
Shallow Labor Pool Emotional & Cultural Intelligence Skills Are Key (James, 1996) Extensive Investments in Workers - Continuing Education - Family Friendly Policies - Value the ENTIRE Person Innovative Leadership Solutions Jeff Miller;
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Workplace Trends (cont’d)…
Problem solving Ethics Open-mindedness Persuasiveness Leadership Educational PEOPLE skills... Innovative Leadership Solutions Training & Development, November, ASTD. Jeff Miller;
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“Traditional View of Leadership”
Awareness Concepts Organized Knowledge Skills Principles Do It! Linear Progression? Innovative Leadership Solutions Jeff Miller;
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THE LEADERSHIP CONTINUUM
An Educational Process of Leadership Growth and Development Personal Style Goal Setting Values Listening & Giving Feedback Dealing with Difficult People Collaborative Leadership Speaking in Public Volunteerism Teamwork Leadership Roles in Groups Group Problem Solving Building Coalitions Group Dynamics Group Conflict Implementing Community Decisions Resolving Community Conflict Social & Economic Change Public Decision Making Community Issues Application Principles & Skills Concepts & Organized Knowledge Awareness Individual Competencies Personal Development Interpersonal Organizational Community/Institutional Source: Janet Ayers, Purdue University Development Phases
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“Traditional” Leadership/Management
Sequential Skill Based – (tools, techniques) Generally Measurable “Technicians” Innovative Leadership Solutions Jeff Miller;
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Developing the Whole Organizational Personal Interpersonal Community
Innovative Leadership Solutions Jeff Miller;
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Medicine Wheel/Circle of Courage
Mastery Belonging Independence Source: Brendtro, et.al. “Reclaiming Youth at Risk.” Innovative Leadership Solutions Generosity
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Human Growth and Development
Mental Emotional Spiritual Adapted from Brendtro, et.al. “Reclaiming Youth at Risk.” Innovative Leadership Solutions Physical
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Servant-Leadership: Pathway to Wholeness Innovative Leadership
Solutions
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Robert K. Greenleaf (1904-1990) 1904: Born in Terre Haute, Indiana
Mid ‘20’s: Professor’s words 1926: Began career at AT&T 1964: Retired from AT&T and founded the Center for Applied Ethics 1970: Coined the term servant-leadership in his essay, “The Servant as Leader.” Innovative Leadership Solutions
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The Servant-Leader is Servant First.
The Greenleaf Center for Servant-Leadership The Servant-Leader is Servant First. “It begins with the natural feeling that one wants to serve first. Then conscious choice brings one to aspire to lead. The difference manifests itself in the care taken by the servant to make sure people’s highest priority needs are being served.” Robert K. Greenleaf
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The Best Test... “Do those served grow as persons;
The Greenleaf Center for Servant-Leadership The Best Test... “Do those served grow as persons; do they, while being served, become healthier, wiser, freer, more autonomous, more likely themselves to become servants?” Robert K. Greenleaf The Servant as Leader Jeff Miller;
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Servant-Leadership Characteristics
Listening Empathy Healing Persuasion Awareness Foresight Conceptualization Commitment to people’s growth Stewardship Builds community Larry’s list…. Spears, Larry C., editor. Insights on Leadership.' Service Stewardship, Spirit, and Servant-Leadership. New York: John Wiley & Sons, Inc., 1998. Innovative Leadership Solutions Jeff Miller;
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Level 5 Leadership Level 5: Level 5 Executive
Level 4: Effective Leader Level 3: Competent Manager Level 2: Contributing Team Member Level 1: Highly Capable Individual Innovative Leadership Solutions Source: Collins, J. Level 5 Leadership: The Triumph of Humility and Fierce Resolve. Harvard Business Review, January 2001.
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Emerging Leaders want…
Freedom Immediate Payoffs Independence Balance Flexibility Social Responsibility Direct Communication Sense of Community Time over Money Meaning & Life Purpose Customized Personal Development Plan Genuine Relationship Mentoring/Coaching Career Pathing Skill Transferability Innovative Leadership Solutions Source: Center for Creative Leadership. On-going research project.
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Emerging Leaders want…contd.
Continuous and Immediate Feedback Learning Experientially Openness Understanding of the Work Contract Acceptance of Differences Trust Innovative Leadership Solutions Source: Center for Creative Leadership. On-going research project.
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Key Competencies Learned from the Kellogg Foundation Fellows Program
Self-Knowledge Interpersonal Effectiveness Flexibility/ Adaptability Creative Thinking Commitment to Service Technology Mastery Public Policy Innovative Leadership Solutions Source: Beineke, J.A. & Sublett, R.H. Leadership Lessons and Competencies: Learning from the Kellogg National Fellowship Program. Jeff Miller;
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Hunter’s Love & Leadership
Patience Kindness Humility Respectfulness Selflessness Forgiveness Honesty Commitment Results: Service & Sacrifice Innovative Leadership Solutions Hunter, James. The Servant: A Simple Story about the True Essence of Leadership. Prima Communications, Inc
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Servant-Leadership Characteristics
Shared Leadership Provides Leadership Shares Vision Shares Power Shares Status Envisions the Future Takes Initiative Clarifies Goals Values People Develops People Believes in Others Serves Others First Listens Receptively Provides for Learning Models Behavior Builds up Through Encouragement Innovative Leadership Solutions Laub, J. Notes from seminar at 1999 Greenleaf Center for Servant-Leadership annual conference. Jeff Miller;
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Servant-Leadership Characteristics, cont’d.
Builds Community Strong Relationships Works Collaboratively Values Individual Differences Displays Authenticity Openness and Accountability Willing to Learn Has Integrity, Fosters Trust Innovative Leadership Solutions Laub, J. Notes from seminar at 1999 Greenleaf Center for Servant-Leadership annual conference. Jeff Miller;
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Six Major Applications of Servant-Leadership
Personal Growth and Development Service Learning Programs Leadership Education Organizational Development Trustee Development Community Development Jeff Miller;
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Implications for Organizational Development
Organizational Structure Communication Decision-Making Compensation Accountability Training Work-Life Balance And More... Jeff Miller;
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What Lands a Company on This List?
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2001 FORTUNE’S 100 Best Companies to Work For
PROFITABLE? S&P 500 Best Companies 3 Year Return 25% 37% 49 companies 5 Year Return 34% 46 companies 10 Year Return 17% 21% 39 companies Innovative Leadership Solutions
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2001 FORTUNE’S 100 Best Companies to Work For
approx. 1/3 are supporters of the Greenleaf Center for Servant-Leadership 3 of the top 10 have a significant relationship with the Greenleaf Center - Southwest Airlines (#4); TDIndustries (#6); Synovus Financial (#8) Innovative Leadership Solutions
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Servant-Led Companies “Walk the Talk”
Schneider Corporation: Our leadership style is based on Servant-Leadership Our leadership style is collaborative and interdependent. The focus is success of the whole, through synergistic interactions. We seek people who demonstrate accountability, stewardship, initiative, positive work ethic and flexibility. We are continually improving through individual & organizational learning. We demand excellence. Excellence is living our Mission Statement.
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Servant-Led Companies “Walk the Talk”
Container Store: Fill the other guy’s basket to the brim Exceed customer expectations 1 great person = 3 good people Obsession for training The best…selection, service, price Air of excitement Synovus: Do the right thing Apply the golden rule Value differences Putting people first. Passion. Humility. Energy. Values. Family Innovative Leadership Solutions Jeff Miller;
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Servant-Led Companies “Walk the Talk”
Southwest Airlines: Willingness to say, “I made a mistake.” Telling people what they have done well, with frequency Not expecting more of your people than you do of yourself Making people feel a sense of worth TDIndustries: Concern for and belief in individual human beings Honesty Building trusting relationships Fairness Responsible behavior High business ethics standards Innovative Leadership Solutions Jeff Miller;
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“Nothing is more important than creating an environment in which people feel they make a difference. You can’t feel good about what you’re doing unless you think you’re making a difference.” Jack Stack President and CEO, Springfield Remanufacturing Corporation Innovative Leadership Solutions Jeff Miller;
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Servant-Leadership Is...
A paradox. A timeless, universal principle. A name for what many people already practice. A long-term transformational approach to life and work. A way of being that can be lived out by individuals and organizations. A specific leadership philosophy that puts serving others as the number one priority. Innovative Leadership Solutions Jeff Miller;
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Peter Senge on Leadership
“Don’t confuse leadership for power or authority.” Leadership is inherently collective… … and profoundly personal. Innovative Leadership Solutions
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You only need a heart full of grace. A soul generated by love.
Everybody can be great because everybody can serve. You don’t have to have a college degree to serve… You don’t have to have Einstein’s theory of relativity to serve… You only need a heart full of grace. A soul generated by love. - Martin Luther King Innovative Leadership Solutions
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