1. 1 (Day 4: Wednesday June 22, 2005) Session 3.1: Business and Finance Presentations (scheduled): 8:00 - 10:00 Discussions: 10:00 - 10:10 Up next… KEYNOTE: WTO/CSME Ready: Ensuring Competitive Advantage Peter Adrien, Adriens Consulting, St. Kitts and Nevis Hosted by: Cable & Wireless St. Kitts & Nevis Ltd

2. 2 (Day 4: Wednesday June 22, 2005) Session 3.1: Business and Finance Presentations (scheduled): 8:00 - 10:00 Discussions: 10:00 - 10:10 Up next… Why Customer Service is More Critical than ever for the Caribbean Telecommunications Market Melissa Harris, President, Telecom Training Corporation Pricing Hosted by: Cable & Wireless St. Kitts & Nevis Ltd

3. 3 (Day 4: Wednesday June 22, 2005) Session 3.1: Business and Finance Presentations (scheduled): 8:00 - 10:00 Discussions: 10:00 - 10:10 Up next… A Holistic Approach To Customer Lifecycle Management Ken King, SAS Hosted by: Cable & Wireless St. Kitts & Nevis Ltd

4. 4 (Day 4: Wednesday June 22, 2005) Session 3.1: Business and Finance Presentations (scheduled): 8:00 - 10:00 Discussions: 10:00 - 10:10 Up next… Successful Mergers and Integrations of Telecom Operators Markku Kivinen, Vice President, Business Development, North America and the Caribbean, Omnitele Ltd Hosted by: Cable & Wireless St. Kitts & Nevis Ltd

5. 5 (Day 4: Wednesday June 22, 2005) Session 3.1: Business and Finance Presentations (scheduled): 8:00 - 10:00 Discussions: 10:00 - 10:10 Up next… Strategies for Fixed Line Services John Thompson, TSTT Hosted by: Cable & Wireless St. Kitts & Nevis Ltd

6. 6 (Day 4: Wednesday June 22, 2005) Session 3.1: Business and Finance Presentations (scheduled): 8:00 - 10:00 Discussions: 10:00 - 10:10 Up next… The role of Advanced Technological Solutions during the Caribbean Telecom Market Liberalization Robert Fordon, Vice President, Xelex Hosted by: Cable & Wireless St. Kitts & Nevis Ltd

7. CANTO Splash Page Hosted by: Cable & Wireless St. Kitts & Nevis Ltd