1. People in Business Unit Two 5307

2. Unit Two 5307 ONE medium to large company to be used FIVE “themes” to be covered Avoid generic information Candidates should “get inside” the business Avoid businesses that the candidate cannot visit in person

3. Unit Two 5307 Monitor choice of business, but promote candidates choosing a variety across the cohort One of the businesses from 5306 can be used but evidence must be separate Larger businesses are likely to have a more developed HR function

4. Unit Two 5307 For Theme A Band 1: Identify/describe the key stakeholders of the business Shareholders Owners/Managers Employees The Local Community Government Financiers Suppliers

5. Unit Two 5307 For Theme A Band 2: Explain the role of the key stakeholders What do they give to the business? What do they want in return?

6. Unit Two 5307 For Theme A Band 3: Analyse the relative importance of the stakeholders How and why are they important to the business? Who is the most important How do the businesses try to keep them happy? Why is it difficult to keep all the stakeholders happy? Why might they have conflicting interests?

7. Unit Two 5307 For Theme B Band 1: Describe the customer service of your business Describe how customers are protected by law

8. Unit Two 5307 For Theme B Band 2: Assess the quality of the customer service e.g.Mystery Shopper State how and why customers are protected by law

9. Unit Two 5307 For Theme B Band 3: Make recommendations for improvements to customer service Analyse how well the customers of the business are protected by the law

10. Unit Two 5307 For Theme C Band 1: Identify/describe 3 key job roles Describe their working arrangements E.g. Manager Supervisor Cashier

11. Unit Two 5307 For Theme C Band 2: Explain the job roles and working arrangements e.g. “A day in the life of …” with their role and daily duties

12. Unit Two 5307 For Theme C Band 3: Analyse the relative importance of each job role and working arrangements e.g. Who has the greatest span of control? Who is responsible to whom and who is accountable?

13. Unit Two 5307 For Theme D Band 1: A brief description of recruitment A brief description of training

14. Unit Two 5307 For Theme D Band 2: Explain each stage of: Recruitment Training

15. Unit Two 5307 For Theme D Band 3: A detailed evaluation of: Recruitment Training What is done? How successful is it? How could it be done better?

16. Unit Two 5307 For Theme E Band 1: What are are the employees rights and responsibilities? What are are the employers rights and responsibilities? What is in place to keep employees safe? How are disputes dealt with?

17. Unit Two 5307 For Theme E Band 2: Clearly explain rights and responsibilities for both What procedures do they use for dealing with disputes? How do they deal with the issues of Health and Safety? Why are these procedures in place?

18. Unit Two 5307 For Theme E Band 3: Evaluation of employee/employer rights and responsibilities and procedures for dealing with disputes and Health and Safety How could it be done better?