1. Overview of McCamish

2. PLI

3. Introduction
India Post is implementing the McCamish application to manage its Insurance business.
It includes Postal Life Insurance (PLI) and Rural Postal Life Insurance (RPLI)
It lists all the roles at India Post related to their Life Insurance.
It describes high level workflow at PO, CPC and the Director’s Office.
Post implementation of the application, users will be exposed to new processes and procedures for performing their day-to-day activities.
14/02/2014
PTC-MYS-10, PA-ADP

4. Features of the Application
Solution Overview
Features of the Application
Product Setup
Lead Management & Agent Portal
Medical Underwriting & Reinsurance System
Availability of insurance application on Customer Portal, RICT, Mobile
Cash, Cheque, Credit/Debit Card, Electronic Fund Transfer (EFT) as mode of premium payment
Effective Agency Management through Goal Setting & monitoring of agents
Facilitator Notes:
Explanation: NA
More Information: NA
Facilitation Tips:
Provide suitable examples, if possible to explain the features.
Customized Report Generation
Alerts generation through system for various transactions
Integration with Enterprise Content Management System (ECMS) for scanning and storage of documents as soft copies

5. Benefits of the Application
Solution Overview
Benefits of the Application
Friendlier Application Interface
Better
Customer Service
Faster Decision Making
Higher
Operational Efficiency
Facilitator Notes:
Explanation:
Improved Customer Service: Reducing TAT (Turn Around Time) for all services provided to India Post customers and ensuring complete satisfaction.
Improved Operational efficiency: Optimizing all insurance processes to improve productivity of India Post employees while reducing errors and ensuring compliance.
Easier Regulatory Compliance: Providing more flexibility and shorter TAT to comply with guidelines, notices etc., which are given by the regulatory authorities, time to time.
Improved Agent Management: Ensuring eeffective channel empowerment and faster incentive pay-outs to agents.
Faster decision making:
MIS Reports more in variety
MIS Reports more detailed and better in presentation
MIS report generation automated and instantaneous at Directorate level
User friendly application interface:
Automation of tasks
User friendly interface
User friendly workflows
Better access to information and documents
More Information: NA
Facilitation Tips: NA
Easier
Agent Management
Greater
Regulatory Compliance

6. Current Scenario: New policy & Policy Servicing

7. Current Scenario: Premium payment

8. New Scenario

9. McCamish - Key features of new PLI System

10. Enterprise Content Management System

11. Central Processing Centre

12. Roles in CPC

13. Benefits Counter assistants/Supervisors

14. New System – Lead Management

15. New System – Agency Management

16. Thank You