1. Perceptions of LibQUAL the experiences of library directors, administrators & university libraries in Ireland Ciara.McCaffrey@ul.ie Ciara.McCaffrey@ul.ie

3. Many different approaches

5. Analysis

6. Interpretation

8. Benchmarking

9. Disseminating the results

10. Action plan

14. What changed? Library as place Information Control Affect of Service

15. Operational or Strategic?

16. Catalyst for change?

17. Overall experience

19. Challenges for administrators

20. Challenges for directors

22. Interpret the results from your own unique perspective

23. Be selective about the data you want to highlight and act on

24. Interpret the results from your own unique perspective Be selective about the data you want to highlight and act on Use the results as a driver to make the changes you want

25. Interpret the results from your own unique perspective Be selective about the data you want to highlight and act on Use the results as a driver to make the changes you want Dismiss what you’d prefer not to know about

26. Interpret the results from your own unique perspective Be selective about the data you want to highlight and act on Use the results as a driver to make the changes you want Dismiss what you’d prefer not to know about Use the charts and data to make sure no one else understands what you are talking about

28. In conclusion…

29. Thank you McCaffrey, Ciara (2013, in press), LibQUAL in Ireland: Performance Assessment and Service Improvement in Irish University Libraries, Journal of Academic Librarianship.