1. Copyright © 2015 Human Workflows, LLC 6 Team Performance Tools (pg. 97) Randall Ribaudo, PhD Larry Petcovic, MS 2 Human Workflows, LLC Co-founders, SciPhD.com

2. Copyright © 2015 Human Workflows, LLC Two Rules of Business By definition, a Business must make a profit. The tax code requires a profit status. Investors require a profit status. A business must constantly compete globally and improve its products and services as well as productivity standards: revenue per employee, return on capital deployed, new drug success rate, …

3. Copyright © 2015 Human Workflows, LLC Workout/CIP exercise: what do a group of people and a tennis ball have in common

4. Copyright © 2015 Human Workflows, LLC Workout/CIP exercise: what do a group of people and a tennis ball have in common One Rule: “The same sequence of individuals must touch each item in the same sequence”

5. Copyright © 2015 Human Workflows, LLC Debrief the exercise: 6 points Role of common purpose Did your team innovate incrementally or breakthrough? Why? How did you set internal goals? What role did seeing other team play? What role did external best practices play? How did your personal task focus change with time?

6. Copyright © 2015 Human Workflows, LLC GE Workout Started in 1998 as GE’s answer to Quality Circles Basis for 6 Sigma process Basis for Continuous Improvement Basis for Benchmarking & Best Practices

7. Copyright © 2015 Human Workflows, LLC Continuous Improvement Continuous improvement is an ongoing effort to improve products, services or processes. These efforts can seek “incremental” improvement over time or “breakthrough” improvement all at once. http://www.nist.gov/mep/ngs-continuous-improvement.cfm http://www.ncci-cu.org/ http://asq.org/learn-about-quality/continuous- improvement/overview/overview.html

8. Copyright © 2015 Human Workflows, LLC Team Performance Tools Here are our tools for today: Continuous Improvement Benchmarking & Best Practices Process Mapping & Value Added Analysis Brainstorming Priority Matrix SWOT

9. Copyright © 2015 Human Workflows, LLC Continuous Improvement Debrief Role of common purpose Did your team innovate incrementally or via breakthrough? Why? How did you set internal goals? What role did seeing other teams beat your time play? What role did external best practices play? How did your personal task focus change with time– from “my role in team” to a focus on total team performance that was better than any other team?

10. Copyright © 2015 Human Workflows, LLC Congratulations You’re almost half-way there….

11. Copyright © 2015 Human Workflows, LLC Process Mapping: Welcome to your new Company You are now a company based on the research of one of the table members. Your intent is to commercialize one research project at your table using your current funding of $5 million for 3 years. Select which project you are going to commercialize and a complete implementation timeline and rough budget.

12. Copyright © 2015 Human Workflows, LLC Process mapping (Pg 99) http://en.wikipedia.org/wiki/Business_process_mapping The first step in gaining control over an organization is to know and understand the basic processes (Deming, 1982; Juran, 1988; Taylor, 1911). The first structured method for documenting process flow, the flow process chart, was introduced by Frank Gilbreth to members of ASME in 1921. ISO 9001 requires a business entity to follow a process approach when managing its business. Creating business process maps will assist in meeting this requirement.

13. Copyright © 2015 Human Workflows, LLC Process map? y=f(x) The purpose of these process maps is to document and stimulate the understanding of y=f(x); where the “y” represents the outputs of a process and x represents the various inputs.

14. Copyright © 2015 Human Workflows, LLC Business Process Architecture Six Sigma practitioners use the term Business Process Architecture to describe the mapping of business processes as series of cross-functional flowcharts

15. Copyright © 2015 Human Workflows, LLC Process Mapping

16. Copyright © 2015 Human Workflows, LLC Process mapping

17. Copyright © 2015 Human Workflows, LLC Process mapping

18. Copyright © 2015 Human Workflows, LLC Process mapping exercise

19. Copyright © 2015 Human Workflows, LLC Process mapping tips Have a start and finish defined Start with basic 4 to 6 steps Expand each step and repeat When to stop – good question

20. Copyright © 2015 Human Workflows, LLC Class Group Activity (pg. 102) Welcome to your new Company You are now a company based on the research of one of the table members. Your intent is to commercialize one research project at your table using your current funding of $5 million for 3 years. Select which project you are going to commercialize and a complete implementation timeline and rough budget. Develop a process map to take your project to completion

21. Copyright © 2015 Human Workflows, LLC Now add metrics – the value chain

22. Copyright © 2015 Human Workflows, LLC Now add metrics – the value chain Does this step in the process add value? What does it cost: Directly – salary … Indirectly – lost opportunity Can we skip, consolidate …

23. Copyright © 2015 Human Workflows, LLC Breaking News: Your funding was just cut 40% effective March 16 th. How will you continue your research and complete your commercialization?

24. Copyright © 2015 Human Workflows, LLC brainstorming (pg. 103) http://en.wikipedia.org/wiki/Brainstorming Brainstorming is a group creativity technique by which a group tries to find a solution for a specific problem by gathering a list of ideas spontaneously contributed by its members

25. Copyright © 2015 Human Workflows, LLC brainstorming http://en.wikipedia.org/wiki/Brainstorming Focus on quantity Withhold criticism Welcome unusual ideas Combine and improve ideas

26. Copyright © 2015 Human Workflows, LLC brainstorming http://en.wikipedia.org/wiki/Brainstorming Exercise: Brainstorm how do you get a 30% increase in science output within the next year? Focus on quantity Withhold criticism Welcome unusual ideas Combine and improve ideas "1+1=3"

27. Copyright © 2015 Human Workflows, LLC brainstorming http://en.wikipedia.org/wiki/Brainstorming Exercise: Brainstorm how do you get a 30% increase in science output within the next year? Place one idea per post-it note Say your idea out loud NO EVALUATION NO BOUNDRIES You have 3 minutes!!!!! "1+1=3"

28. Copyright © 2015 Human Workflows, LLC Organize your cards 1. Review each card 2. Clarify if needed 3. Place duplicates in same stack 4. Place very similar cards in same stack 5. Place in categories

29. Copyright © 2015 Human Workflows, LLC Priority Matrix How do you take a variety of ideas, solutions, problems, suggestions, brainstorming data, … and decide which to implement and which to table.

30. Copyright © 2015 Human Workflows, LLC Priority Matrix for Decision Making Increasing effort Increasing Impact

31. Copyright © 2015 Human Workflows, LLC Priority Matrix for Brainstorming Increasing effort Increasing Impact

32. Copyright © 2015 Human Workflows, LLC Priority Matrix for Brainstorming SWEET SPOT AHHHHHHHH THINK ABOUT IT GIVE TO COMPETITIONBUSY STUFF Increasing effort Increasing Impact

33. Copyright © 2015 Human Workflows, LLC EXERCISE Increasing effort Increasing Impact

34. Copyright © 2015 Human Workflows, LLC Report your Findings

35. Copyright © 2015 Human Workflows, LLC SWOT SWOT analysis (alternatively SWOT Matrix) is a structured planning method used to evaluate the Strengths, Weaknesses, Opportunities, and Threats involved in a project or in a business venture. http://en.wikipedia.org/wiki/SWOT_analysis

36. Copyright © 2015 Human Workflows, LLC SWOT - strengths Strengths: characteristics of the business or team that give it an advantage over others in the industry. A - funding B - history C -

37. Copyright © 2015 Human Workflows, LLC SWOT - weaknesses Weaknesses (or Limitations): are characteristics that place the firm at a disadvantage relative to others. A - turnover B - bureaucracy C -

38. Copyright © 2015 Human Workflows, LLC SWOT - opportunities Opportunities: external chances to make greater sales or profits in the environment. A - $ avail B - in news C -

39. Copyright © 2015 Human Workflows, LLC SWOT - threats Threats: external elements in the environment that could cause trouble for the business. A - govt. shutdown B - patents C -

40. Copyright © 2015 Human Workflows, LLC SWOT SWOT analysis may be used in any decision- making situation when a desired end-state (objective) has been defined. ACTION STEPS A - funding B - history C - A - $ avail B - in news C -

41. Copyright © 2015 Human Workflows, LLC SWOT SWOT analysis may be used in any decision- making situation when a desired end-state (objective) has been defined. ACTION STEPS A - $ avail B - in news C - A - turnover B - bureaucracy C -

42. Copyright © 2015 Human Workflows, LLC SWOT How can we Use and Capitalize on each Strength? How can we Improve each Weakness? How can we Exploit and Benefit from each Opportunity? How can we Mitigate each Threat? ACTION STEPS A - funding B - history C - A - $ avail B - in news C - A - turnover B - bureaucracy C - A - govt. shutdown B - patents C -

43. Copyright © 2015 Human Workflows, LLC SWOT Ideally a cross-functional team or a task force that represents a broad range of perspectives should carry out the SWOT analysis. For example, a SWOT team may include an accountant, a salesperson, an executive manager, a scientist …

44. Copyright © 2015 Human Workflows, LLC SWOT - Rules Be realistic about the strengths and weaknesses of your organization Distinguish between where your company is today and where it could be in the future Be specific – no gray areas Apply SWOT in relation to your competition (eg. Better than or worse than competition) Keep it short and simple

45. Copyright © 2015 Human Workflows, LLC SWOT: example How would you deploy SWOT to achieve your top priorities

46. Copyright © 2015 Human Workflows, LLC SWOT: Exercise

47. Copyright © 2015 Human Workflows, LLC SWOT: Debrief ACTION STEPS

48. Copyright © 2015 Human Workflows, LLC Team Performance Tools Here are our tools for today: Continuous Improvement Benchmarking & Best Practices Process Mapping & Value Added Analysis Brainstorming Priority Matrix SWOT

49. Copyright © 2015 Human Workflows, LLC Questions?