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Copyright © 2015 HealthEquity, Inc. All rights reserved. HealthEquity and the HealthEquity logo are registered trademarks and service marks of HealthEquity,

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Presentation on theme: "Copyright © 2015 HealthEquity, Inc. All rights reserved. HealthEquity and the HealthEquity logo are registered trademarks and service marks of HealthEquity,"— Presentation transcript:

1 Copyright © 2015 HealthEquity, Inc. All rights reserved. HealthEquity and the HealthEquity logo are registered trademarks and service marks of HealthEquity, Inc. Confidential and proprietary. Reproduction without express written consent is prohibited. The HealthEquity experience for partners

2 2 Nothing in this communication is intended as legal, tax, financial, or medical advice. Always consult a professional when making life changing decisions. In addition to restrictions imposed by law, your employer may limit what expenses are eligible for reimbursements. It is the members' responsibility to ensure eligibility requirements as well as if they are eligible for the plan and expenses submitted. State taxes vary from federal tax. Discussion here only focuses on federal income tax. Consult your advisor or the IRS with any questions on filing your tax return. HSA's are never taxed at a federal income tax level when used appropriately for qualified medical expenses. Also, most states recognize HSA funds as tax-free with very few exceptions. Please consult a tax advisor regarding your state's specific rules. No Soliciting. No Recording. No Photography. No part of this presentation may be copied, recorded, or rebroadcast in any form. Screenshots presented are samples only, actual results may vary. Mutual Funds are subject to investment risk (including the possible loss of the principal invested), and are not FDIC insured or guaranteed by HealthEquity. Before making any investment, review the fund’s prospectus. HealthEquity, Inc., and HealthEquity Advisors, LLC a wholly owned subsidiary, do not provide legal, tax, financial, medical or marital advice. Always consult a professional when making life changing decisions. HealthEquity Advisors, LLC™, is a separate, wholly-owned subsidiary of HealthEquity, Inc. and an SEC- registered investment advisor. HealthEquity Advisors, LLC does provide web-based investment advice to HSA holders that subscribe for its services (minimum thresholds and additional fees apply). In addition, they also select the mutual funds offered to HSA holders through the HealthEquity, Inc. platform. Investment options and thresholds may vary and are subject to change. Consult your advisor or the IRS with any questions regarding investments or on filing your tax return. Important Information

3 About HealthEquity 3 Source: HealthEquity FY16 Q3 Earnings Release

4 Copyright © 2015 HealthEquity, Inc. All rights reserved. HealthEquity and the HealthEquity logo are registered trademarks and service marks of HealthEquity, Inc. Confidential and proprietary. Reproduction without express written consent is prohibited. Enhanced features

5 World-class member services 5 Kathy, Member Services Let us take the calls, not you Unique customer experience Providing insight to maximize savings Measured on education of members, not length of calls Extensive ongoing training High retention rates Based in Salt Lake City, no outsourcing

6 Powerful investment resources 6 HSA balances have potential to grow with tax-free earnings: 1.No-risk FDIC-insured cash account 2.Low-risk Yield Plus 3.Varying risk mutual funds a.Best-in-class funds b.Investor Choice funds Investments available to HSA holders are subject to risk, including the possible loss of the principal invested and are not FDIC insured or guaranteed by HealthEquity. Additional fees may apply.

7 Powerful investment resources 7 Full service Auto implementation $.80 per $1000 Member implements advice $.50 per $1,000 Member manages No advice Free HealthEquity does not provide financial advice. HealthEquity Advisors, LLC™ does provide web-based investment advice to HSA holders that subscribe for its services (minimum thresholds and additional fees apply).

8 Robust, easy-to-use member portal 8 Access a demo: https://demo.healthequity.com/HE.aspx User ID: demo172 Password: Demo1234! Video tutorials: www.HealthEquity.com/videos Sample

9 Mobile app 9 -On-the-go access and history -Photo documentation -Send payments and reimbursements -Manage debit card transactions -Initiate claims and view their status Convenient mobile app Sample Must activate account via HealthEquity website in order to utilize mobile app.

10 Open enrollment support 10 Open enrollment support Onsite education: Available for employers with 1,000+ eligibles One day offered for each 2,000 eligible employees Webinars: www.healthequity.com/webinars

11 Plan comparison tool 11 Access a demo: www.CompareMyHSA.com/demo1 -Free customized tool for any size of group -Preload health plan details -Capability to email results Scenarios, results and calculations presented in this tool are example estimates only. Individual results may vary. Sample

12 Communications tools for employers 12 www.HealthEquity.com/educate -Comprehensive comm plan: -Pre-enrollment -Enrollment -Ongoing education Sample

13 Copyright © 2015 HealthEquity, Inc. All rights reserved. HealthEquity and the HealthEquity logo are registered trademarks and service marks of HealthEquity, Inc. Confidential and proprietary. Reproduction without express written consent is prohibited. Distinctions

14 Fees Admin fee –$2.50 per account per month* Application fees –Free for electronic submissions –$20 for paper applications Statement fees –Free for electronic delivery –$2.50 per month for paper (charged to member) Check fee –Free for member direct deposit reimbursements –$2.00 for checks to members –Provider payments always free 14 *Admin fees may be paid by the partner or employer

15 Member fund access Proactive compliance strategy HealthEquity ® Visa ® Health Account Card*, MCC code protected –ATM withdrawals not permitted Check books are not available –Payments can be sent directly to providers using the member portal at no cost to the member 15 *This card is issued by The Bancorp Bank pursuant to a license from Visa U.S.A. Inc. The Bancorp Bank; Member FDIC.

16 Copyright © 2015 HealthEquity, Inc. All rights reserved. HealthEquity and the HealthEquity logo are registered trademarks and service marks of HealthEquity, Inc. Confidential and proprietary. Reproduction without express written consent is prohibited. Timeline

17 17 *This card is issued by The Bancorp Bank pursuant to a license from Visa U.S.A. Inc. The Bancorp Bank; Member FDIC. Oct 22, 2015Press release distributed Oct 22, 2015Notification to The Bancorp Bank sales channels, brokers and employers Oct 30, 2015The Bancorp Bank resignation letter mailed to account holders Week of Nov 9HealthEquity pre-conversion letter Nov 16, 2015HealthEquity cards mailed Nov 30, 2015HealthEquity becomes HSA custodian Dec 1, 2015Final day to use Funds Transfer/Bill Pay from The Bancorp Bank Dec 4, 2015Last day to use The Bancorp Bank card Dec 5-6, 2015The Bancorp Bank card deactivated – Balances no longer visible at The Bancorp Bank Dec 7, 2015Employers begin funding at HealthEquity Dec 7, 2015The Bancorp Bank funds availability at HealthEquity Mar 31, 2016Access to The Bancorp Bank online account disabled

18 Transitioning groups Committed to accurate data and maintaining strict privacy and security standards –Where available, HealthEquity will associate members to employers –We need your help!! Data to tie members to employers Send email to employers introducing HealthEquity & direct to various support tools –Landing page –Webinars –Employer Services team –The Bancorp Bank will forward contributions received through 12/31/2015 to HealthEquity –The Bancorp Bank will forward eligibility received through December 31, 2015 to HealthEquity 18

19 Onboarding Proactive communication –Welcome communication –Employer welcome site Timeline of key transitional milestones Copies of accountholder mailings HealthEquity contact information –Employer portal walkthrough Webinars 1:1 with Employer Services rep 19

20 Tax reporting Members will receive any required tax forms from The Bancorp Bank and from HealthEquity for activity occurring at the perspective entity. 20

21 Copyright © 2015 HealthEquity, Inc. All rights reserved. HealthEquity and the HealthEquity logo are registered trademarks and service marks of HealthEquity, Inc. Confidential and proprietary. Reproduction without express written consent is prohibited. Ongoing processes

22 Sales support 22 Regional sales director –In market subject matter expert –Sales strategy –Sales training and support Regional sales support –CE courses –Day-to-day questions –Open enrollment support

23 Employer portal The HealthEquity employer portal can be used to manage: Funding –EFT funding is recommended –Check deposits are subject to a two- day hold Eligibility –Manage employee eligibility, including adding new enrollees and removing terminated employees 23

24 Employer portal 24 Full employee listing –Product enrollment –CIP status –Pending contributions Contribution tools (and uploads) –Direct ACH contributions –Contribution/invoice history –Error detection and correction Reporting

25 Ongoing employer support Account management team 500+ eligible groups Employer services –8 am to 7 pm CT for all employers –EmployerServices@HealthEquity.com –One group to manage all inquiries Employer portal guide Employer portal webinars 25

26 Member support Member welcome kits (single mailing) –HealthEquity debit card –Welcome brochure with instructions on accessing online member portal, using debit card, etc. –Fee schedule –TRANSITION SUPPORT: Insert describing the changes with debit card policies 24/7 member services support Online education resources 26

27 Copyright © 2015 HealthEquity, Inc. All rights reserved. HealthEquity and the HealthEquity logo are registered trademarks and service marks of HealthEquity, Inc. Confidential and proprietary. Reproduction without express written consent is prohibited. Additional resources

28 Partner transition resource website: www.healthequity.com/bancorp/tpa www.healthequity.com/bancorp/tpa Partner sales support: 877.949.6727 Employer transition resource website: www.healthequity.com/bancorp/er www.healthequity.com/bancorp/er Employer support: 866.382.3510 Member transition resource website: www.healthequity.com/bancorp/members www.healthequity.com/bancorp/members Member support: 877.915.3233 28


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