1. Identifying & Tracking Meaningful Financial Counseling Outcomes 2015 Annual Conference on Financial Education Holly Frindell City of San Antonio 1

2. Key Topics: Basic, quantifiable outcomes that show impact of financial counseling Additional outcomes important to your community Structuring a program to measure chosen outcomes 2

3. What are Financial Empowerment Centers? 3

4. 4 NYC Financial Empowerment Center Implemented in 2008 Over 19,000 clients served $9 million in reduced debt $1 million in increased savings Expanded from 5 to 30 centers

5. 5 San Antonio Financial Empowerment Center Results March 2013 – December 2014 3,102 clients served $3.2 million in reduced debt $360K in increased savings Began operations in 2 Centers

6. Basic ‘Building Block’ Outcomes 6 CREDIT DEBT SAVINGS BANKING

7. ‘Building Block’ Outcomes 7 BankingCreditDebtSavings Open safe, affordable bank account Account open for 6 months Establish credit Improve credit score by 35 points Maintain savings habit for 3 months Increase savings by 2% of net income Reduce debt by 10%

8. What are you trying to build? 8 BANKING SAVINGS DEBT CREDIT BUYING A HOUSE

9. What are you trying to build = Additional Outcomes 9 ADDRESSING CRISISPLANNING FOR THE FUTURE Student Loan Repayment Plan Began saving for college Obtained Mortgage Loan Modification Saved for a special event – wedding, vacation Avoided Bankruptcy Saved for a down payment Avoided Eviction/Foreclosure Qualified for home loan Resolved Federal Tax IssuesQualified for a car loan

10. Structuring Program and Partnerships 10 Pairing financial counseling with other social services to help clients achieve their goals more quickly and permanently SUPERVITAMIN EFFECT

11. Types of Partnerships 11 Education/ Workforce Development SAHA Jobs Plus Haven for Hope Goodwill Good Careers P16 Opportunity Youth SAISD Early Childhood Centers George Gervin Youth Build Housing SAHA Homebuyers Program SAHA Early Engagement Salvation Army Rapid Re-housing Habitat for Humanity COSA Homebuyers Club SAMMinistries Rapid Re-housing Emergency Assistance Long-term Housing Family Economic Stability VITA SaveUSA Methodist Hospital Bexar County Emergency Services

12. Telling the Story of Your Success 12 Basic credit, savings, debt and banking outcomes Additional outcomes that matter to YOUR community Partnerships to Maximize ‘Supervitamin Effect’

13. Identifying & Tracking Meaningful Financial Counseling Outcomes Contact Information: Holly Frindell, Special Projects Manager Department of Human Services City of San Antonio 210-207-5288 holly.frindell@sanantonio.gov www.SanAntonioFEC.org 13