1. Welcome to Reception Academy Day 15 Hospitality Training & Recruitment Ltd

2. What we will cover today Interview Process How to prepare for an interview? How to demonstrate confidence? Hospitality Training & Recruitment Ltd

3. Interview Process Hospitality Training & Recruitment Ltd

4. Interview Process 1. Create a professional CV and get a cover letter ready 2. Look for a job and research the company 10. Contract (Be thankful they could have chosen someone else) 5. If CV is accepted Phone Interview (HR ) (10-15min) 6. Assessment Centre (2-6 hours) (10-16 Pax) 7. 1 st Interview with HR Manager (45-90 min) 8. 2 nd Interview with FOH Manager (20-45 min) 9. Trial Day (2-6 hours) 3. Create profiles on Hotel website and then register to recruitment agencies 4. Apply with your professional RA CV and customized cover letter. (Keep record of it) 11. Induction Day + Probation Period (3>6 Months) (2-4 weeks training) Hospitality Training & Recruitment Ltd

5. How to prepare for an interview? Hospitality Training & Recruitment Ltd

6. How to prepare for an interview? 1. Research about the Hotel, (Hotel website, Group website & Trip advisor website) 2. Prepare your Typical Interview Q&A for Hospitality 5. Know the direction to the hotel (plan you journey with TFL) 6. Be on time (allow time for transport issues) 7. Remember no more than 5 min in advance (might put stress on the Interviewer) 8. Groomed as per Reception Academy standards 3. Read your Reception Academy Notes (Keywords, procedures) 4. Know the name and position of the Interviewer Hospitality Training & Recruitment Ltd

7. How to demonstrate confidence? Hospitality Training & Recruitment Ltd

8. How to demonstrate confidence? 1. Stand up if seated before greeting your Interviewer 2. Maintain eye contact, smile, greet, firm handshake and say: “Thank you for the opportunity” 5. Listen and answer accordingly, ask the interviewer to repeat if question is unclear 6. Open body language (no leaning, no crossing arms and fingers, straight back) 7. Mobile Phone must be turned off, no chewing and no pen in your hands 8. Farwell and say “Thank you for your time” 3. Accept a drink if offered and drink from it 4. Smile and have eye contact throughout the interview 9. Send a follow up email thanking the interviewer and saying that you are looking forward to hear from him/her Hospitality Training & Recruitment Ltd

9. Thank you Hospitality Training & Recruitment Ltd