1. Using Mediation to Better Serve Clients in Evictions Cases Cassie Lively, Executive Director Center for Conflict Resolution

2. About CCR

3. Mediation in Evictions Cases  Available every day at the Daley Center, 9:00 a.m. until noon; 2:00 until 4:30  Now available in Bridgeview on Tuesdays and Wednesdays!  Developed in partnership with Judge Jagielski and Judge Hartigan

4. Why is this important?  Gives litigants a quick alternative to the court process  Gives parties time to explore options and problem- solve  Creates durable and creative agreements  Better preparation for court

5. Mediation Skills  Effective Questions  Working with Emotions  Needs and Interests  Reality testing

6. Important to Note 30-45 minutes timeframe Free of charge to participants Both pro se and represented clients can participate Mediators DO NOT provide legal advice

7. How can I access mediation?  Parties and attorneys can request mediation in any courtroom at the Daley Center or in Bridgeview on Tuesday or Wednesday mornings.  At the Daley Center, mediators can be paged: 312-512-0928; enter courtroom number.  Call us! 312-922-6464 x22

8. Questions?