1. Presentation: Service | PL-000022-r6 | May 09, 2011 Verticals TOC » ASCOM TECHNICAL SERVICES »

2. [ SERVICES ] 2 Presentation: Service | PL-000022-r6 | May 09, 2011  Extend and enhance the standard warranty to cover your Ascom hardware  Two levels of PPP (Pinnacle and Standard Extended)  Pinnacle Plan enhances and extends the standard warranty  The Standard Extended Plan extends the standard warranty  Pricing is per portable handset  Ideal for demanding environments (accidental damage, liquid damage, etc.) Product Protection Plans (PPP) Ascom Service Plans

3. [ SERVICES ] 3 Presentation: Service | PL-000022-r6 | May 09, 2011 Ascom Service Plans  Mission critical coverage for Unite Applications and Appliances  Product upgrades for new features and performance improvements  Product updates such as serviceability improvements, interoperability updates, security updates and corrections  Product advisories and direct access to the Ascom experts for technical assistance  An exclusive remote service package that keeps you in the spotlight  Priced at 21% of applicable license fees Unite Maintenance Plan (UMP)

4. [ SERVICES ] 4 Presentation: Service | PL-000022-r6 | May 09, 2011 Ascom Service Plans  Direct access to the experts for timely technical assistance  24x7x365 telephonic support  Minimize malfunction related downtime  Access to Ascom online tools, software and reference guides  Receive technical advisories  Award winning incident management system backed by BMC Software and GoToAssist to ease remote service efforts  Receive vouchers for the Ascom Training Academy  Priced per portable device and Ascom Base Station and/or Ascom Access Point Technical Assistance Plan (TAP)

5. [ SERVICES ] 5 Presentation: Service | PL-000022-r6 | May 09, 2011 Professional Services  Implementation Project Management  Clinical Services  Installation Services  System Analysis  RF Surveys

6. [ SERVICES ] 6 Presentation: Service | PL-000022-r6 | May 09, 2011 Implementation Project Management  Implementation Project Management is provided to manage the Ascom Project Lifecycle (Initiation, Planning, Installation, Training, Live and Close).  Clinical and other mission critical installations require professional leadership.  Pricing is per day based on the type of implementation project and other professional services provided.

7. [ SERVICES ] 7 Presentation: Service | PL-000022-r6 | May 09, 2011 Clinical Services (Clinical Consultation & User Training)  Clinical Consultation is performed at the customer site and is the act of providing expert clinical guidance to clients who will include Ascom products in their clinical work flow.  Clinical Consulting will coincide with the Implementation Project Lifecycle.  Clinical User training is performed at the customer site and teaches care givers how to use the Ascom portable devices and integration solutions.  Live support. Clinical Specialist support customers on site while the commission a new system or upgrade.

8. [ SERVICES ] 8 Presentation: Service | PL-000022-r6 | May 09, 2011 Installation Services  General Implementation provides field engineering services to configure Ascom equipment. Use this service when you can not categorize the intended implementation service as equipment installation or messaging integration but need a certified expert to participate in an implementation project.  Equipment Installation provides field engineering services to install Ascom hardware and portable devices.  Standard Commissioning provides field engineering services to follow installation and put Ascom systems into service.