1. Communication in the Workplace 20 June, 2011 Session 1 – Week 1 560 Business Communication

2. Overview Communication in the Workplace Communication in the Workplace Course overview Course overview

3. Communication in the Workplace

4. Communication Drivers of Change Globalisation Globalisation Information technology Information technology Organisational change Organisational change Ethical issues Ethical issues

5. Why study communication? Effective communication is not natural Effective communication is not natural Technology Technology Avoid social alienation Avoid social alienation Health and well-being Health and well-being Intrinsic of human nature – key to survival Intrinsic of human nature – key to survival

6. Brainstorm Identify as many types / forms of communication that occur in the work place. Identify as many types / forms of communication that occur in the work place.

8. Four types of communication VerbalNon-verbal Unmediated Participants are present to communicate directly Participants are present to communicate directlyMediated Use of tools and technology Use of tools and technology

9. Exercise Identify examples of Identify examples of –Verbal communication –Non-verbal communication –Unmediated communication –Mediated communication

10. Verbalcommunication Non-verbal communication Unmediated communication Conversations; meetings; speeches; sign languages for deaf Conversations; meetings; speeches; sign languages for deaf Body language; gestures; facial expressions; eye contact; use of colour; time and space; graphics Body language; gestures; facial expressions; eye contact; use of colour; time and space; graphics Mediated communication Writing; text messaging and MSN; e-mail; television; power-point presentations Writing; text messaging and MSN; e-mail; television; power-point presentations Visual tools such as television or video- conferences showing body language; gestures; facial expressions; eye contact; use of colour; time and space; graphics Visual tools such as television or video- conferences showing body language; gestures; facial expressions; eye contact; use of colour; time and space; graphicsFYI

11. Communication Skills - Skill set - pairs SendingReceiving Thinking and feeling Generating thoughts, ideas, feelings Reacting, reflecting on external and internal messages Acting and observing Sending non-verbal messages Receiving and interpreting Speaking and listening Vocalising thoughts, ideas, feelings Receiving and interpreting Writing and reading Written messages (of thoughts, ideas, feelings) Reading and interpreting

12. Levels in communication 1. Intrapersonal – understanding yourself 2. Inter-personal – two person communication 3. Group communication – working together successfully 4. Organisational communication – working within organisations 5. Mass communication

13. Summary Big or small communication is fundamental to business Big or small communication is fundamental to business DRIVERS: Globalisation, technology, organisations changing, ethical issues DRIVERS: Globalisation, technology, organisations changing, ethical issues Types of communication Types of communication Communication skills Communication skills Levels of communication Levels of communication