1. Employees Tom Beaton SVP, Management The Dolben Company November 04, 2015 Managing Build to Rent/PRS The U.S. Experience

2. The Real Value of Great Employees

3. Property Management: THEN Mom & Pop Apartment s

4. Property Management: NOW

5. GROW, DON’T STEAL Attracting Talent

6. Maintenance Team Technical Schools Community Colleges Employee Referrals Office Team Colleges/Universities Career Fairs Employee Referrals Attracting Talent

7. Property Management

8. Accounting Software Hardware Insurance Public Relations Marketing Advertising HVAC Roofing Landscaping Snow Removal Cleaning Painting Flooring Plumbing Electrical Security Legal Interior designers Architects Construction Industries We Touch

9. Typical Day? THERE IS NO TYPICAL DAY!

10. Leasing apartments Collecting rents Marketing and advertising Maintenance of property Contract negotiation Customer service Resident activities Daily Activities

11. Emergency:

12. Emergency: Tornado

13. Skills Needed Customer Service Oriented Strong Communication Skills Outgoing Personality Common Sense Team Player

14. EducatingOurEmployees of ofTomorrow Property Management 101

15. Recent College Graduates No Experience Desire & Potential 8-12 Weeks Introduction to Industry Leasing Training Software Training Accounting HR Training APMPM RPM Grow Talent

16. In-house training program Operations Manual Taught by internal subject matter experts Leasing, maintenance & software training Separate Educational Tracks Property Manager Assistant Manager Leasing Consultant Maintenance Supervisor Training: Dolben University

17. Online training platform Training/Retraining Required of all employees Fair Housing Sexual Harassment Customer Service Leasing Training Maintenance Training Supervisory Skills Training Online Training

18. Membership provides opportunities for networking, education, and legislation. Certifications through NAAEI, include: CAPS CAM NALP CAMT Industry Associations

19. The Essential Industry Text

20. Base Salary Performance Based Bonus Leasing Incentives Medical/Dental Insurance Disability/Life Insurance Tuition Reimbursement Retirement Plan Paid Time Off Rent Discount Program Wellness Program Employee Compensation & Benefits

21. Long term committed employees High level of customer service Professionalism Increased Net Operating Income Results