1. HSPcomplete Advanced Q&A Alex Blinov, title Dennis Sherbakov, title Tuesday, May 8, 2007

2. May 2007 Presentation Title (Manually Change in Master Slide) 2 HSPcomplete background 6 years in production 2000 - development started 2001 – first customer: Usonyx 2002 – June – HSPcomplete 2.0 –Reseller features 2003 – Aug – HSPcomplete 2.1 –New Virtuozzo control panels 2004 – Sep – HSPcomplete 3.0 –Shared hosting with Plesk [ADD Screenshots of different versions with animation]

3. May 2007 Presentation Title (Manually Change in Master Slide) 3 HSPcomplete Architecture Highlights Centralized core management functions Control panels for: service provider, resellers, end-users Integrated, re-brandable online store Integrated Plesk and VZ licensing via SWsoft Key Administrator Hosting Services: web hosting, email hosting, site builders, VPS hosting, domain parking, dedicated hosting, DNS services Over 100 pre- integrated plug-ins: domain registration payment gateways fraud monitoring

4. May 2007 Presentation Title (Manually Change in Master Slide) 4 What’s new in HSPcomplete 3.3 1.SOAP API –Standard XML-based API –Language and platform independent –Can be called from remote server 2.PHP shopping cart-like online store –Based on SOAP API –Can be installed on remote server –Can be used as a sample for creating any kind of shopping cart to plug into HSPcomplete

5. May 2007 Presentation Title (Manually Change in Master Slide) 5 What’s new in HSPcomplete 3.3 (continued) 3.Improved Plesk/Virtuozzo/SiteBuilder support –Virtuozzo Zero-Downtime Migration (ZDTM) –Improved 64-bit support –Virtuozzo EZ templates (Linux) and.efd templates (Windows) management –Plesk Domain Aliases, Application Vault and Plesk Desktop management and much more –SiteBuilder 3 support 4.Improved Domain/DNS services –Bulk domain registration –WHOIS privacy support –Unlimited TLDs/registrars with different pricing –Provide resellers with their own registrars setup

6. May 2007 Presentation Title (Manually Change in Master Slide) 6 What’s new in HSPcomplete 3.3 (continued) 5.Many billing improvements –Complete set of billing reports –Move subscriptions between accounts –Cancellation requests management –Mass print PDF invoices and more 6.HSPcomplete management node clustering –Possibility to install HSPcomplete on multiple servers to handle 100,000s customers –Allows fault-tolerant setup with monitoring and load balancing –HSPcomplete Advanced Configuration Manual included

7. May 2007 Presentation Title (Manually Change in Master Slide) 7 What’s new in HSPcomplete 3.3 (continued) 7.Integration with 3rd-party helpdesk systems –Kayako SupportSuite and Cerberus Helpdesk integrated –Integration based on SOAP API 8.Improved User Interface –Improved browsing efficiency –Hide/show search and action bars –Export to Excel from any listing

8. May 2007 Presentation Title (Manually Change in Master Slide) 8 HSPcomplete focus Customer orientation –Do What Customers Want –Faster Patch Deliver Hotfixes Patches Service Packs Quality –Improve stability Longer testing circle Wider test cover More test technique used, automated tests –Periodical reviews Security review Performance review

9. May 2007 Presentation Title (Manually Change in Master Slide) 9 HSPcomplete 3.3 focus (continued) Open Architecture –Create architecture allowing customers to write own modules Now Available for payment and domain plug-ins now –Open source plug-ins Now Available for payment and domain plug-ins Customers can patch plug-ins and add new features –Add new functions to SOAP API Community –Community of companies developing plug-ins –SWDN –Community forums

10. May 2007 Presentation Title (Manually Change in Master Slide) 10 Patch statistics for last 6 months 264 improvements made in all 3.3 patches + 175 improvements in Service Pack 1

11. May 2007 Presentation Title (Manually Change in Master Slide) 11 HSPcomplete 3.4 new features OPEN FUSION –Integration with SSO –Integration with VZPP (the same way as Plesk) Core improvements –Pluggable services and provisioning –One invoice for several subscriptions –SSL Certificates support Open architecture –Open antifraud plug-ins –Open accounting plug-ins

12. May 2007 Presentation Title (Manually Change in Master Slide) 12 3.3 SP3 HSPcomplete roadmap 3.3 SP2 3.4 GA Q3’07Q4’07Q1’08Q2’08Q3’08 May June July Aug Sep Oct Nov Dec Jan Feb Mar Apr May June July Q2’07 3.4 Beta

13. May 2007 Presentation Title (Manually Change in Master Slide) 13 Questions and answers

14. May 2007 Presentation Title (Manually Change in Master Slide) 14 Migrate accounts to HSPcomplete platform XML import scripts –Accounts –Hosting plans SOAP API –API reference is published in SDK Migration tools from other platforms –Comes with HSPcomplete SDK Need help with your migration? Contact Implementation team hspc-imp@swsoft.com

15. May 2007 Presentation Title (Manually Change in Master Slide) 15 Customizing PHP store Customize look and feel –Edit header.inc, footer.inc, CSS –Integrate with website using index.php redirector Slightly change business logic –Move store to another directory or server –Customize store code to meet your requirements Create your own e-commerce solution –Maximum power –Use SOAP API –HSPcomplete store as code sample

16. May 2007 Presentation Title (Manually Change in Master Slide) 16 Integrate new services to HSPcomplete TODO