1. CAR JACKING & ARMED ROBBERY Crisis Management Ostar Christopher, CPP, FNIIS Senior Manager Security & HSE ETISALAT NIGERIA SECURITY ADVISORY FOR STAFF 1

2. AIM OF THIS PRESENTATION To develop your understanding of the Risk Management process through the exploration of the following scenarios: –Car-jacking –Armed robbery & home invasion We look at the resources available to you to find out about these dangers in advance, avoid them and handle threatening incidents if they do happen. ETISALAT NIGERIA SECURITY ADVISORY FOR STAFF 2

3. CAR JACKING RISK REDUCTION Know your environment –Where do they happen? –What time? –What days of the week? –Against what background – holidays, riots etc? –What type of cars? –What type of organization? –Does the number of people in the target car mitigate? Understand the threat –What sort of person is the car-jacker and how many in his group? –What is the motive, –What is their Modus Operandi(MO) Indicators – –Veh with 2+ occupants following you at same speed, –Veh that does not take opportunity to overtake, –Veh passes you on a deserted road, bumps or rams you, –People loitering by your front gate, by roadside, at stop signs, lights etc, –Branches or rocks on road ETISALAT NIGERIA SECURITY ADVISORY FOR STAFF 3

4. CAR JACKING CRISIS MANAGEMENT Planning: What to do if it happens – agree plan with all veh occupants Considerations during vehicle hand-over: –seatbelt –opening door –handbrake, keys –bags –attitude and language, body language: emerge slowly if ordered to do so. No sudden movements, fidgeting, reaching for hanky. Damage Limitation:First aid, locations (where are you), routes (home), emergency numbers ETISALAT NIGERIA SECURITY ADVISORY FOR STAFF 4

5. ARMED ROBBERY Crisis mitigation – if a robbery is in progress, the key issue that staff should consider is how to reduce the risk of being shot or abducted ETISALAT NIGERIA SECURITY ADVISORY FOR STAFF 5

6. RISK REDUCTION Understand your environment:What has happened in the past - Where, against who, when. Understand the threat:What are your vulnerabilities? The target – office, vehicles, individuals. What happened in past – numbers in group, MO, timings and dates. Was anyone hurt and why? PlanningBased on above info, make a Site Protection Plan ETISALAT NIGERIA SECURITY ADVISORY FOR STAFF 6

7. CRISIS MANAGEMENT You are under attack. Your priority now is to survive and to minimize the degree of harm that you and your colleagues will suffer. Everything else is secondary. ETISALAT NIGERIA SECURITY ADVISORY FOR STAFF 7

8. CRISIS MANAGEMENT Your aims should be as follows: To avoid getting shot/killed Protect your colleagues from death, injury and any other harm Minimize risk of a hostage situation To do this, you need to get the attackers out of your premises as quickly as possible, whilst appearing to cooperate fully with them and keep your group together. ETISALAT NIGERIA SECURITY ADVISORY FOR STAFF 8

9. CRISIS MANAGEMENT Spokesman/Negotiator No heroics Don’t try to run away Language, spoken and body language Give them what they want Keep group together Make mental notes Let them go ETISALAT NIGERIA SECURITY ADVISORY FOR STAFF 9

10. DAMAGE LIMITATION Action in the event of a casualty Medivac plan? Nearest hospital. Who has first aid training, do you have kits in the office? Post incident handling Duties will include – Initial incident report to desk, Police liaison, CID, insurance companies, security company representatives, hospitals, landlord, other NGOs, press, follow-up incident report to desk, stress management etc. Consider a press release, control of information, dangers of gossip Review attack (lessons learnt), reassess security plan, brief all staff, implement changes, retrain where necessary. ETISALAT NIGERIA SECURITY ADVISORY FOR STAFF 10

11. Thank You ETISALAT NIGERIA SECURITY ADVISORY FOR STAFF 11