1. Hi [name]! Welcome to [camp]. I’m camp counselor Biebs. Over the years our camp as grown so much, and each summer we have hundreds of boys and girls come to play games, sing songs, and nurture a life long passion for the outdoors. However, [camp] has a bit of a problem. Camp is coming up in a few months, and I need more volunteers to help out with our growing number of campers. Do you thing you could help me? Next

2. Great! I am so glad you are willing to help me! The first thing we need to talk about is volunteer recruitment. Volunteer recruitment is the process used to attract and invite volunteers to join our organization. Let me walk you through appropriate places to help me look for volunteers and how to approach potential applicants. Next

3. INSERT Volunteer Recruitment Information INSERT Volunteer Recruitment Information Next Volunteer Recruitment

4. INSERT Volunteer Recruitment Quizzes INSERT Volunteer Recruitment Quizzes Next Volunteer Recruitment

5. WOW! Thanks for all your help with recruiting volunteers! We now several individuals who want to volunteer. The next step in the process is to screen the applicants. This is an important step so we are fair and consistent in our hiring process, it helps us reduce risk such as theft and injury, helps to protect our reputation as a great camp, and it helps to increase overall volunteer comfort and morale. Are you ready?! Next

6. I am so glad you have decided to help us screen volunteers! There are several parts to the process. First, every volunteer must complete an application. Next, the application is looked over thoroughly by the staff, and finally, promising applicants are brought in for an interview. A manager will then contact their references to gain more insight into the applicant. So let’s get started by looking at the applications from a few potential volunteers. Next

7. Below are the volunteer applications from Jennifer, Brandon, and Cindy. To open their applications, click on the link next to their pictures. When you have finished viewing them, click Next. Next Jennifer’s Volunteer Application Brandon’s Volunteer Application Cindy’s Volunteer Application

8. Hopefully you just learned about our volunteer application and the components to the application. Our next step in the volunteer screening process is to interview the applicants. Let me show you the important points to keep in mind during a successful interview. Next

9. Sample Interview Next Sample Interview Text (This text box must be a widget to have a scroll) Sample Interview Text (This text box must be a widget to have a scroll) Begin with Ice-Breakers Identify Interview Purpose Use Open-Ended Questions Integrate a Behavioral-interview Approach Use a Semi-structured List of Questions Create a Profile Look for Red Flags Allow For Questions

10. Scenario: You are the director of the Kids-Have-Fun Camp. You deal with boys and girls ages 10-14. Your are interviewing a volunteer to supervise a group of 6-8 children. Click on the best question to ask while interviewing the applicant: o Do you like to be involved in indoor or outdoor activities? o What kinds of programs or activities do you enjoy? o What type of sporting activities do you enjoy? Scenario: You are the director of the Kids-Have-Fun Camp. You deal with boys and girls ages 10-14. Your are interviewing a volunteer to supervise a group of 6-8 children. Click on the best question to ask while interviewing the applicant: o Do you like to be involved in indoor or outdoor activities? o What kinds of programs or activities do you enjoy? o What type of sporting activities do you enjoy? Next

11. Scenario: You are the director of the Kids-Have-Fun Camp. You deal with boys and girls ages 10-14. Your are interviewing a volunteer to supervise a group of 6-8 children. Click on the best question to ask while interviewing the applicant: o Do you like to be involved in indoor or outdoor activities? o What kinds of programs or activities do you enjoy? o What type of sporting activities do you enjoy? Scenario: You are the director of the Kids-Have-Fun Camp. You deal with boys and girls ages 10-14. Your are interviewing a volunteer to supervise a group of 6-8 children. Click on the best question to ask while interviewing the applicant: o Do you like to be involved in indoor or outdoor activities? o What kinds of programs or activities do you enjoy? o What type of sporting activities do you enjoy? CORRECT! This question is open-ended while the other two questions limit the responses of the applicants, making it hard to get a good description of the individual. Click next to view the applicants’ responses to the question.

12. I love to be outdoors. My friends and I often go hiking. I also like to learn more about what’s available in the area. I recently completed a ropes course and thoroughly enjoyed it. What kinds of activities do you prefer to be involved with? Click on answers to view feedback on each candidate's response. What kinds of activities do you prefer to be involved with? Click on answers to view feedback on each candidate's response. I prefer to be indoors. I don’t really like the hot weather, but I do enjoy video games and puzzles. Any type of activity where I can work work with children, whether its indoor or outdoors. I love to be around children. Next

13. I love to be outdoors. My friends and I often go hiking. I also like to learn more about what’s available in the area. I recently completed a ropes course and thoroughly enjoyed it. What kinds of activities do you prefer to be involved with? Click on answers to view feedback on each candidate's response. What kinds of activities do you prefer to be involved with? Click on answers to view feedback on each candidate's response. I prefer to be indoors. I don’t really like the hot weather, but I do enjoy video games and puzzles. Any type of activity where I can work work with children, whether its indoor or outdoors. I love to be around children. Next Good response to the type of activities they are involved in. If this is similar to the activities you have at camp, this person would be a good fit.

14. I love to be outdoors. My friends and I often go hiking. I also like to learn more about what’s available in the area. I recently completed a ropes course and thoroughly enjoyed it. What kinds of activities do you prefer to be involved with? Click on answers to view feedback on each candidate's response. What kinds of activities do you prefer to be involved with? Click on answers to view feedback on each candidate's response. I prefer to be indoors. I don’t really like the hot weather, but I do enjoy video games and puzzles. Any type of activity where I can work work with children, whether its indoor or outdoors. I love to be around children. Next They answered honestly, but this may not be a good fit for the Camp.

15. I love to be outdoors. My friends and I often go hiking. I also like to learn more about what’s available in the area. I recently completed a ropes course and thoroughly enjoyed it. What kinds of activities do you prefer to be involved with? Click on answers to view feedback on each candidate's response. What kinds of activities do you prefer to be involved with? Click on answers to view feedback on each candidate's response. I prefer to be indoors. I don’t really like the hot weather, but I do enjoy video games and puzzles. Any type of activity where I can work work with children, whether its indoor or outdoors. I love to be around children. Next This person may be too focused on children rather than their function as a leader.

16. Scenario: You are the director of the Kids-Have-Fun Camp. You deal with boys and girls ages 10-14. Your are interviewing a volunteer to supervise a group of 6-8 children. Click on the best question to ask while interviewing the applicant: o Do you like to work with people who are highly organized? o Describe the kinds of people you like to work with. o Do you like to work with people who are fun and exciting? Scenario: You are the director of the Kids-Have-Fun Camp. You deal with boys and girls ages 10-14. Your are interviewing a volunteer to supervise a group of 6-8 children. Click on the best question to ask while interviewing the applicant: o Do you like to work with people who are highly organized? o Describe the kinds of people you like to work with. o Do you like to work with people who are fun and exciting? Next

17. Scenario: You are the director of the Kids-Have-Fun Camp. You deal with boys and girls ages 10-14. Your are interviewing a volunteer to supervise a group of 6-8 children. Click on the best question to ask while interviewing the applicant: o Do you like to work with people who are highly organized? o Describe the kinds of people you like to work with. o Do you like to work with people who are fun and exciting? Scenario: You are the director of the Kids-Have-Fun Camp. You deal with boys and girls ages 10-14. Your are interviewing a volunteer to supervise a group of 6-8 children. Click on the best question to ask while interviewing the applicant: o Do you like to work with people who are highly organized? o Describe the kinds of people you like to work with. o Do you like to work with people who are fun and exciting? INCORRECT! This question is not open-ended and will only elicit a yes or no response. Try again, choosing a question that will provide a more detailed information of the applicant.

18. I like to work with all kinds of people. I am organized so I like others who think like me but I also learn from those that are more laid back and can really help with my flexibility. Describe the kinds of people you like to work with. Click on answers to view feedback on each candidate's response. Describe the kinds of people you like to work with. Click on answers to view feedback on each candidate's response. I prefer to work with high energy take control people. I tend to be more of the team player then leader so I need someone to take the lead! KIDS! That is all I want to work with. I don't really have too many friends my age so I tend to find self-worth in how much kids love me! Next

19. Sample Reference Check Conversation Next Sample Reference Check Text Introductions Keep a Record Reference the Position Description Use Open-Ended Questions Refer to Your Volunteer Interview Notes Final Question Confidentiality

20. Who should we choose to hire at [camp]? Click on their name to see if you have selected the most qualified applicant? Who should we choose to hire at [camp]? Click on their name to see if you have selected the most qualified applicant? Next Jennifer Brandon Cindy

21. INSERT Volunteer Orientation Information INSERT Volunteer Orientation Information Next Volunteer Orientation

22. INSERT Volunteer Orientation Quizzes INSERT Volunteer Orientation Quizzes Next Volunteer Orientation

23. Now that you’ve hired your counselors there is the task of effectively managing them. This includes defining proper behavior and practices, providing incentives and accolades for those volunteers who meet and exceed expectations, and unfortunately providing disciplinary action up to, and including dismissal. In the next section we’ll explore these areas, and try potential scenarios. Next

24. The first thing we need to talk about is the importance of volunteer management Next

25. INSERT Information for FORMAL Evaluation INSERT Information for FORMAL Evaluation Next Volunteer Performance Management

26. INSERT Information for INFORMAL Evaluation INSERT Information for INFORMAL Evaluation Next Volunteer Performance Management

27. INSERT Information for PERFORMANCE MANAGEMENT SYSTEMS INSERT Information for PERFORMANCE MANAGEMENT SYSTEMS Next Volunteer Performance Management

28. Successful Volunteer Position Description Next Order the sequence of events for successfully developing a volunteer position description a a b b c c d d e e f f g g

29. Scenario: Click on the best option for evaluating a volunteer through a FORMAL EVALUATION: o Option 1 o Option 2 o Option 3 Scenario: Click on the best option for evaluating a volunteer through a FORMAL EVALUATION: o Option 1 o Option 2 o Option 3 Next Volunteer Performance Management

30. Scenario: Click on the best option for evaluating a volunteer through a FORMAL EVALUATION: o Option 1 o Option 2 o Option 3 Scenario: Click on the best option for evaluating a volunteer through a FORMAL EVALUATION: o Option 1 o Option 2 o Option 3 Next Volunteer Performance Management CORRECT! (Provide feedback to response) CORRECT! (Provide feedback to response)

31. INSERT Identify Motivators for Volunteers INSERT Identify Motivators for Volunteers Next Volunteer Retention Strategies

32. INSERT Methods to recognize Volunteers INSERT Methods to recognize Volunteers Next Volunteer Retention Strategies

33. INSERT Strategies to Retain Volunteers Quiz INSERT Strategies to Retain Volunteers Quiz Next Volunteer Retention Strategies

34. INSERT List 14 reasons for legitimate separation INSERT List 14 reasons for legitimate separation Next Volunteer Separation

35. INSERT Alternatives to separation INSERT Alternatives to separation Next Volunteer Separation

36. Scenario: Click on the best option for ALTERNATIVES to a volunteer’s separation: o Option 1 o Option 2 o Option 3 Scenario: Click on the best option for ALTERNATIVES to a volunteer’s separation: o Option 1 o Option 2 o Option 3 Next Volunteer Separation

37. Scenario: Click on the best option for ALTERNATIVES to a volunteer’s separation: o Option 1 o Option 2 o Option 3 Scenario: Click on the best option for ALTERNATIVES to a volunteer’s separation: o Option 1 o Option 2 o Option 3 Next Volunteer Separation INCORRECT: (provide feedback on incorrect response) INCORRECT: (provide feedback on incorrect response)

38. Scenario: Click on the best option for ALTERNATIVES to a volunteer’s separation: o Option 1 o Option 2 o Option 3 Scenario: Click on the best option for ALTERNATIVES to a volunteer’s separation: o Option 1 o Option 2 o Option 3 Next Volunteer Separation CORRECT! (Provide feedback to response) CORRECT! (Provide feedback to response)

39. INSERT Systemic approach to separation information INSERT Systemic approach to separation information Next Volunteer Separation

40. Next List the seven steps for systemic volunteer separation. a a b b c c d d e e f f g g

41. INSERT Volunteer separation documentation Quiz INSERT Volunteer separation documentation Quiz Next Volunteer Separation