2. Microsoft Confidential The Changing Face of Deployment CSM Event 22 nd April 2008 Keith Baker Deployment Specialist Microsoft UK

3. Microsoft Confidential Session agenda Customer goals and challenges Current status Changing Perspectives How does this relate to you? What’s changed ? Available Resources Deployment processes and best practices Questions

4. Microsoft Confidential

5. Key Environmental Goals What customers want… Increase Operational Agility Growth Competitive edge Customer service Regulatory compliance Device management Varying skill sets Mobility Reduce Costs and Complexity Improve Security PC maintenance Server sprawl Legacy platforms Deployment and maintenance Identity management Software updates Malicious attacks, viruses, spam, etc. Evolving threats Patch management, virtual private network, etc. Secure access

6. Microsoft Confidential Customer challenges What customers are experiencing… Applications Operating System CompatibilityOperating System Compatibility Inter Application ContentionInter Application Contention Testing overheadTesting overhead Inconsistent and ad hoc user installationsInconsistent and ad hoc user installations High Cost of administrationHigh Cost of administration Local User Data and Settings Deployment Processes Data LossData Loss Extended rebuild timesExtended rebuild times Inconsistent manual backup / restore processesInconsistent manual backup / restore processes Regulatory compliance issuesRegulatory compliance issues Infrastructure and tools not implementedInfrastructure and tools not implemented Difficult to maintain and update when things changeDifficult to maintain and update when things change Inconsistency and variationsInconsistency and variations

7. Microsoft Confidential

8. Where to focus ?

9. Microsoft Confidential Source: IDC 2002, Microsoft Primary Quantitative Research. 400 30-minute phone surveys of IT professionals in data centers with 25 or more servers More than 60% ofTCOover a 5-year period is driven by people costs. More than 60% of TCO over a 5-year period is driven by people costs. 0 10 20 30 40 50 6070 Staff Costs DowntimeTrainingSoftware Hardware The Manual Reality People and processes make the biggest difference

10. Microsoft Confidential

11. Microsoft WIM imaging technology Basis for current Microsoft platform’s installation – common to Client and Server, applicable to recent legacy platforms Removes need for third party imaging tools Small footprint, network efficient File based and so non destructive Ability to modify elements of the build at the point of delivery – speed and flexibility WinPE 2.1 Replacement for DOS Boot environment. Replacement for DOS Boot environment. New tool set Single configuration file for install and build, image manipulation tools etc. Single configuration file for install and build, image manipulation tools etc. Things have changed Technology Enablers

12. Microsoft Confidential So I need some tools then... Well, yes and no The old adage is still true, a tool is only as good as the overall process in which you use it New tool sets bring new possibilities, so don’t just look for ways to fit them in to the old processes. Step back, look at best practice guidance, market trends, see what leaders are doing or planning to do. They may be bigger, have more resources, or smaller and more agile etc, but you can still cherry pick the best concepts and adapt. The key point is to avoid traditional short term deployment focused decisions. Examine where your real costs lie over the life of a machine and focus decisions on those.

13. Microsoft Confidential Traditional Deployment Objectives Are they still the right choices? Speed - what’s the quickest way to put the operating system and a core group of applications on to a machine Cost – Deployment is expensive. Having the fastest build time means more machines in a given timeframe so the cost are lower. This is the primary goal. Build – the “corporate build” has to be extensively engineered as it will form the platform for a number of years and so be designed to cope with all of the needs during this period. (In essence, making many of the decisions for this whole period, today).

14. Microsoft Confidential Business As Usual Objectives What are the priorities here? Managing Change – that image you started deploying last week – two of the apps need changing to new versions and there is another app to add Patching – we spend longer installing all the current patches than it takes to do the install in the first place Cost – sending a engineer out each time we need to rebuild a machine is very expensive. New machines – drivers and hardware support is part of the image so we need a new one when machines types are added/updated Build – There are things the business require which aren’t in the build and some things need changing Testing overhead – changes take too long and cost too much

15. Microsoft Confidential Current thinking Many companies are now focusing on the whole life costs of machines, often in line with a 3 or 5 year refresh cycle Deployment has a cost associated with it, but taken out of the constraints of single financial years budget, it becomes clear that the traditional basis for deployment objectives can lead to substantially greater costs in terms of on going BAU support and maintenance Focus is now being placed on cost effective BAU processes which encompass the ability to implement deployment of the “Corporate Build” and applications

16. Microsoft Confidential

17. Deployment Vs BAU Management 3-5yrs BAU NT4 Domain NT4 - 9x Clients AD W2K Clients Point Solution £ Point Solution £ Point Solution £ AD 2003 XP/SP2 Clients Vista Clients Office 2007 BAU 3-5yrs Point Solution £ Traditional Deployment Approach: Blinkered A to B solution. Requirement for change will result in........ 70 % of IT Spend 70 % of IT Spend 3-5yrs

18. Microsoft Confidential Deployment Vs BAU Management continued... BAU NT4 Domain NT4 - 9x Clients AD W2K Clients £ £ £ AD 2003 XP/SP2 Clients Vista Clients Office 2007 BAU £ Traditional Deployment Approach Managed Desktop Environment: Long term view. Focused on reusability of investment and flexibility AD 2003 Managed Desktop BAU Vista/Office 2007 implementation project utilising reusable Managed Desktop Infrastructure components

19. Microsoft Confidential Build Architectures User Applications Office Core Utils O/S Monolithic (Thick image) Image Dynamic Delivery Advantages Quick installation times Minimal Infrastructure Fast skills acquisition Well known approach Disadvantages High propensity for change High testing overhead Inflexible Large no of images Does not scale easily

20. Microsoft Confidential Build Architectures User Applications Office Core Utiils O/S Modular (Thin image) Image Dynamic Delivery Advantages Flexible Manageable Testing overhead reduced Fewer images required Disadvantages Increases build times Initial set up more complex Infrastructure requirements

21. Microsoft Confidential Desktop Deployment Cost Basic Manual Deployment $1,300 per PC USMT, ACT, WinPE, WDS, ImageX, WIM Standardised Light Touch Deployment ~ $580 per PC Deployment automation with Zero Touch (SCCM, SCOM) Rationalised Zero Touch Based Deployment $230 per PC

22. Microsoft Confidential Zero-Touch Heavy-Touch x Limited best practices - steep deployment learning curves Basic infrastructure and limited compatibility inventory Repetitive manual processes result in high labour costs and inconsistent results Manual Processes Light-Touch Semi-Automated Processes Best practices and end-to-end prescriptive guidance enable “light-touch” deployments Standardised infrastructure and central HW/SW inventory for more predictable and reliable deployments Semi-automated processes deliver lower BAU and support costs reducing ongoing TCO Automated Processes Best practices and lifecycle management guidance enable ‘zero touch’ deployment, even in remote locations Rationalised infrastructure and dynamic inventory allows IT to align with business needs Automated processes deliver lowest BAU and IT labour costs and highest long term TCO savings Cost: < $230/PC* Cost: > $1300/PC* Cost: ~ $580/PC* Reducing Deployment Cost And Complexity

23. Microsoft Confidential BasicStandardisedRationalisedDynamic Cost Center More Efficient Cost Center Managed IT infrastructure with limited automation Request driven management Managed and Consolidated IT infrastructure with maximum Automation SLA accountability, change management Fully automated management, dynamic resource usage, business- linked service level agreements (SLAs) Business Enabler Strategic Asset Uncoordinated, manual infrastructure Problem driven management Structured approach: Not trying to run before you can walk Core Infrastructure Optimization Model

24. Microsoft Confidential

25. New Tools SYSPREP SETUP IMAGEX Windows System Image Manager PEIMG Windows Deployment Services OCSETUP PNPUTIL WAIK Bitlocker Configuration Tools PKGMGR BCDEDIT Application Compatibility Toolkit 5.0 User State Migration Tool 3.0 Volume Activation Tools

26. Microsoft Confidential Client and Server O/S delivery Single Solution Client deployment O/S - Vista (32 and 64 bit), XP (32 and 64 bit) Configuration and settings Application installation User data and settings Server deployment O/S – Server 2008, Server 2008 Core, Server 2003 Hardware config (raid, NIC teaming etc.) Server roles Application installation Common tool set

27. Microsoft Confidential Tools Replaced For New O/S’s WINNT.EXE and WINNT32.EXE Replaced by SETUP and images MS-DOS boot floppies Use Windows PE! Setup Manager / Notepad Use Windows System Image Manager for editing XML files SYSOCMGR Replaced by OCSETUP, PKGMGR Remote Installation Services Replaced by Windows Deployment Services (retains “legacy support”) RIPREP and RISETUP

28. Microsoft Confidential Challenges Steep learning curve Understand use and capabilities of individual tools, their roles and how they can be used Current practices may no longer be a good fit Much of the deployment processes required for new O/S’s can be utilised for their predecessors Opportunity to re evaluate current practices How can the best use of this opportunity be made and also minimise the overhead in doing so Microsoft Deployment Toolkit (MDT) 2008 Solution Accelerator provides help and guidance

29. Microsoft Confidential

30. What is MDT2008 ? A free Solution Accelerator A free Solution Accelerator Download from: http://www.microsoft.com /deployment Download from: http://www.microsoft.com /deployment End-to-end guidance, best practices, and tools for efficient planning, building, and deploying Microsoft Windows, Office and other apps End-to-end guidance, best practices, and tools for efficient planning, building, and deploying Microsoft Windows, Office and other apps Based on real-world experience Based on real-world experience Increases automation Increases automation Decreases costs Decreases costs

31. Microsoft Confidential Detailed Project Guidance and Job Aids Deployment Workbench MMC TechNet Deployment Center Microsoft Deployment Toolkit 2008 MDT 2008 simplifies Windows operating systems and Office deployment, configuration and application installation, includes comprehensive process guidance, job aids and tools corresponding with each phase of the project.

32. Microsoft Confidential Microsoft Deployment Toolkit: Deployment Scenarios New Computer A new installation of the standard platform and pertinent applications are deployed to a new computer where there is no user data or profile to preserve. Refresh Computer Re-image a currently managed machine to bring it to the current standard platform and including delivery of the pertinent applications or rebuild to address an issue. This scenario includes ability to preserve existing user data and profile(s) on the computer. Replacement Compu ter A new installation of the standard environment is deployed to a new or reprovisioned computer, along with pertinent applications plus apply user data and profile(s) migrated from an existing computer.

33. Microsoft Confidential Microsoft Deployment Toolkit: Deployment Methods Lite Touch Installation (LTI) Deployment without management infrastructure Manually initiated Uses network share, Windows Deployment Services, CD/DVD, or USB Refresh, upgrade, replace, new computer Zero Touch Installation (ZTI) Uses SMS 2003 OS Deployment Feature Pack or integrates with SCCM native OS deployment Scheduled via SMS or SCCM and is completely automated Centrally monitored with Microsoft Operations Manager (MOM) 2005 or System Center Operations Manager (SCOM) Management Pack Refresh, replace, new computer

34. Microsoft Confidential Microsoft Deployment Toolkit: Advantages Dynamic driver injection at point of delivery Reduces number of builds required Flexibility to cope with new hardware Reduces management overhead Build changes at point of delivery based on: Hardware, Network Location, Mac Address, Machine Name or BIOS Asset tag using a Database Lookup Non destructive delivery User state and data never needs to leave the machine – reduces migration time, network load and storage requirements

35. Microsoft Confidential Benefits Automated builds reduce costs and increase reliability Dynamic Driver injection based on PnP ids reduces number of builds required for XP and Vista Vista HAL independence makes a single corporate image a reality Standardisation and consistency reduce support incidents and raise end user satisfaction Reduced complexity decreases patching and update cycle times through lower testing overheads Change management simplified and more responsive to business requirements SCCM Task Sequencing engine provides extensive automation of LTI processes enhancing standardisation

36. Microsoft Confidential

37. Microsoft Deployment Toolkit Roadmap

38. Microsoft Confidential

40. © 2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.