1. Leadership Some basic skills that successful leaders have learned and have shared with others through the years

2. “Leadership is vital to the effectiveness of a business.” “Whether a (business) operates effectively or not, increases or decreases” the effectiveness of delivery with, to, and among customers.”

3. Aspects linked to leadership: Business has a clear mission and goals Overall climate is one of hospitality Leaders model a service dimension Service, work is effective Opportunities are organized for the members to participate in the mission and people are engaged in them.

4. The Excellent Leader: Sets the tone (chosen behaviors) Sets the climate for productivity Sets a level of professionalism and morale for staff, volunteers, etc. Is the link between the business and the community at large The way he/she performs determines the attitudes of the members.

5. Founder of Modern Leadership Theory - James Burns “The genius of leadership lies in the manner in which leaders see and act on their own and their followers values and motivations.” (1978)

6. Total Quality Management Five Basic Factors that define the actions of an effective leader (Edward Deming,1986) 1.Change agency 2.Teamwork 3.Continuous improvement 4.Trust building 5.Eradication of short term goals

7. Change Agency The leader’s ability to stimulate change: by analyzing the need for change By isolating and eliminating structures and routines that work against change By creating a shared vision and sense of urgency By implanting plans and structures that enable change By fostering open communication

8. Teamwork The effective leader establishes teams and sees to their viability by providing necessary resources and support. Teams: two or more individuals with complementary skills who have a common task-oriented purpose, consider themselves accountable for the attainment of their goals, in and beyond their departments.

9. Continuous Improvement Leader invites continuous improvement and keeps the goals up front in the minds of members and judges effectiveness in terms of these goals.

10. Trust Building Environment is perceived as “win-win.” Leaders establish an atmosphere of trust by their daily actions (by knowing the concerns of people, knowing what motivates them, knowing the necessary conditions for them to operate at levels of maximum effectiveness).

11. Eradication of short-term goals The effective leader not only helps establish the criteria around which goals are established, but also participates in the goals’ design and implementation. The effective leaders focuses on the process and the long-term perspective.

12. Situational Leadership 4 leadership styles match high and low willingness to perform a task: “telling” style “participating” style “selling” style “delegating” style Effective leader is skilled in all 4 styles and discerns appropriate style for the situation.

13. Attitudes An attitude is a decision one has made about the way of life, or some part of life, is or ought to be. Leadership attitude is not the only thing – but it is the first thing.

14. Servant Leadership Robert Greenleaf - 1977 Effective leadership emerges from a desire to help and nurture others. Leader is positioned at the center (not the top) of the group. The servant leader: –Understand needs of the people –Heals wounds caused by conflict –Is a steward of resources –Develops the skills within others –Is an effective listener

15. Transformational Leadership – focused on change Transactional Leadership -focused on trading one thing for another Transformational is the favored style

16. 4 Factors Characterize Transformational Leadership 1.Individual consideration (attending to the behavior of neglected members) 2.Intellectual stimulation (thinking in new ways about old problems) 3.Inspirational motivation (communicating high performance expectation) 4. Idealized influence (modeling exemplary behavior)

17. Servant Leadership Fr. Keith Clark, Capuchin, has developed 21 Attitudes and Skills for Transformative Leadership. His work has been used not only in church circles but also with various business groups. His work follows…

18. A leader empowers colleagues Until I am empowering others to serve I am not exercising leadership.

19. A leader manages his/her inner world. My behavior flows from what goes on insider of me; in order to lead others I must manage my own inner world.

20. Perception What did you experience? Behavior What did you do? Feeling What did it mean to you? Interpretation What does it mean? Decision What do you want to do? Managing my Inner World

21. A leader manages his/her inner world. The inaccuracies I tell myself become the lies I tell others.

22. A leader is aware of his or her attitudes. A leader knows when he/she changes attitudes.

23. A leader checks out his/her assumptions I never know what motivates a person unless that person tells me. Unless the person tells me, I am aware only of my assumptions about the person’s motivations.

24. A leader knows his/her roles and when to use them Think behavior, not position.

25. A leader serves To get ahead, put others first.

26. A leader uses the status of position to pursue a moral purpose Moral purpose is a sign of God’s presence in our institutions. (Max DePree)

27. A leader attends to... P.A.W. What’s the Purpose of this gathering or organization; what’s going on Around me; what’s going on Within me?

28. A leader accepts responsibility (doesn’t blame). Leaders are not responsible for what happens; they take responsibility for how they deal with what happens.

29. A leader leads somewhere Leadership is always in service of something beyond the leader; and in service to colleagues.

30. A leader expects goodness, competence and cooperation from colleagues. It is unfair to yourself and to others to expect poor performance from them. Doing so poisons the atmosphere in which both of you live.

31. A leader offers colleagues genuine positive criticism of their behavior. A leader energizes colleagues with expressions of appreciation and gratitude.

32. A leader criticizes care-fully For every care-less word you will have to give an account.

33. A leader learns from everyone A leader uses intelligence as a means to learn, rather than as an excuse not to learn.

34. A leader reflects on his/her experience and learns from it I am not perfect, but I can get better.

35. A leader maintains and encourages an attitude of positive self-regard Telling myself I am better than others usually means I do not feel good about myself.

36. A leader admits mistakes A leader is prepared to re- examine his/her behavior, opinions and attitudes. A leader doesn’t belittle colleagues for their mistakes.

37. A leader prizes integrity (doing what’s right) more than reputation (looking good). The path to integrity is reflection.

38. A leader recognizes, respects and moderates diversity of opinion. Expressions of opinion ought to persuade because they shed light, not because they generate heat.

39. A leader asserts himself/herself My rights are no less and no more important than yours.