1. BUISNESS ETTIQUTTES

2. BUSINESS INTRODUCTIONS ARE BASED ON PECKING ORDER

3. · Power and hierarchy matter
Persons of lesser authority are introduced to persons of greater authority.
· Power and hierarchy matter
· Gender plays no role in business etiquette, nor does it affect the order of introductions

4. You would say, “Mr. /Ms.Greater Authority, I would like to introduce Mr. / Ms. Lesser Authority.”
· However the person holding the highest rank may not be Mr. / Mrs. Greater Authority. A client, for instance, always takes precedence over anyone in your organization, as does an elected official

5. Example of pecking order
Introducing a non-official person to an elected official. Note: Whenever introducing anyone from the press, include that in your introduction to warn the person, especially a public official, that the conversation may be on record. Example: MLA Ghosh, allow me to Introduce Kumar Gaurav of the Statesman
Introducing someone from your firm to a client or a customer Example: Mr. Dutt, this is Ms.Pillai, our Chief Financial Officer . Mr. Dutt is our client from Mumbai.
·Introducing a junior executive to a senior executive. Example: Mr.Senior Executive, I would like to introduce Mr. Junior Executive.

6. Example of pecking order
Introducing someone from your firm to a client or a customer Example: Mr. Dutt, this is Ms.Pillai, our Chief Financial Officer . Mr. Dutt is our client from Mumbai.
·Introducing a junior executive to a senior executive. Example: Mr.Senior Executive, I would like to introduce Mr. Junior Executive.

7. HANDSHAKES
· Handshakes are the only acceptable physical conduct for men & women in the business arena.
· Handshakes are the universally accepted business greeting.
· Hugs & kisses are a taboo in the business arena.
You are judged by the quality of the handshake

8. A good handshake · Fingers together with the thumb up and open
· Slide your hand into the other person’s so that each person's web of skin between the thumb and forefingers touches the other’s
· Squeezes the hand firmly-Is firm but not bone-crushing
· Lasts for about 3 seconds
· Includes good eye-contact with the other person an is released after the shake, even if the introduction continues

9. Extend a hand when: · Meeting someone for the first time
· Meeting someone you haven't seen for a while
· Greeting your host(ess) Greeting guests
· Saying good-bye to people at a gathering
· Someone else extends a hand

10. Handshaking Tips
· If your hands tend to be clammy, spray them with antiperspirant at least once a day.
· In a social setting the woman has the prerogative to extend her hand or not. In other words, the man should wait for the woman to extend her hand first. If she doesn’t, then a handshake should not take place

11. Handshaking Tips
In business, handshake is based on military protocol, and gender is not a consideration. The person of higher authority is supposed to extend first. Say “ how do you do “ when shaking hands. The reply is also ‘ how do you do ”

12. READ THE HANDSHAKE
· A down ward palm suggests dominance. An upturned palm suggests submission
· If someone offers a palm down hand counter it by placing your on top of his hand – this will force him to revert to the acceptable side position
Clasping fingertips shows non involvement

13. EXCHANGING BUSINESS CARDS

14. Card Etiquettes
Always have an ample supply of easily accessible cards
· Place them ahead of time in a coat pocket or purse so that you may have them ready to hand at a moment’s notice.
· Present your cards face up so that to those whom you are giving it can easily read.
· When handed a card, take the time to read it and check to make sure you have proper pronunciation

15. Card Etiquettes · Never turn down a card someone gives you.
· Be selective with distributing cards Include cards with business correspondence.
· Don’t be anxious to distribute cards In social functions be unobtrusive while giving cards
· Business cards should not surface during meals, -be discreet.Using two hands to present and take the cards looks elegant

16. ADDRESSING PEOPLE

17. ADDRESSING PEOPLE:
· The first time address the person with the title and surname-Mr.Gupta You can also use the full name – Sunil Gupta if it is a colleague or junior
· Wait for a person to give you the cue to address by first name – Sunil SENIORITY AND OCCASION is the consideration
· In Social settings age is the most important

18. THUMB RULES FOR INTRODUCTIONS
Open doors and let ladies walk in first.With a revolving door the male walks in first and hold it for the woman.
·In the escalator male enters first faces the woman to help.
In a lift the woman gets out first , but while getting out he should b out and make sure the door is open for her.

19. HUMB RULES FOR INTRODUCTIONS
Men should volunteer to carry heavy packets of the women
· There is no rule that only a man should pay when the two go out
· Never ask women personal questions