1. Emergency Medical Services Agency
Santa Barbara County
Emergency Medical Services Agency
EPCR System
Recovery Procedures

2. Enter data at station on Rescue Bridge
Recovery Procedures
Device Failure
Device Failure
Document to paper
Local Agency Support
Enter data at station on Rescue Bridge

3. Document on device and save Post when connectivity returns
Recovery Procedures
Connectivity Failure
Connectivity Failure
Document on device and save
Post when connectivity returns

4. System Failure Recovery Procedures Or Document to paper
Document on device and save
Enter into Rescue Bridge when system is rebooted
Post when system is rebooted

5. Support Flow Users Initial Contact
Use appropriate recovery procedure
Users
Initial Contact
Suspected Hardware/Local Network Problem
Suspected Configuration Problem
Service
Admin.
Service IT
System
Admin.
Support
M-F PST

6. Change Management Process
Service
Admin.
Users
System Change Requests
Template/Procedure Change Requests
User Voice
Standing Work Groups
System
Admin.
ePCR Advisory Group
Medical Director