1. EMAIL DIAGRAM

2. View of INBOX Subjectt Date Received From

3. Menu: allows the user to access a their emails, junk emails and access previous draft emails. Receiver: the other user who will receive the email being sent. Email Options: Allows user to save the email as a draft, send the email, attach files or cancel the email Text editing options: allows the text to be changed in a variety of ways. Subject: the reason of the email Users email: the users email address

4. Netiquette is network etiquette communication. Netiquette covers common courtesy online.

5. Treat others as you would like to be treated. Have the same standards of behaviour online that you follow in life. Respect others time and bandwidth Share Expert knowledge Respect other peoples privacy Don’t abuse your power. Be forgiving of other peoples mistakes

6. Email Netiquette Subject line to summarise the message. Don't assume the recipient knows the background. Keep it concise. Reply within 24 hours. Allow time for a reply. Use the BCC field when sending bulk email. Don't shout at people or threaten them. Don't use all capital letters, (UPPERCASE), or oversized fonts. Avoid angry outbursts.. Don't send or reply to email when you are angry. Correct punctuate and grammar. Use punctuation in a normal manner. One exclamation point is just as effective as five !!!!! Use correct grammar as with any written message. Layout message for readability. Use spaces and breaks between paragraphs and long sentences to make it easier on the reader. Keep the thread. When replying to an e-mail, use the reply option on the sidebar in your mail. This will keep the message in the "thread", and make it easier for the recipient to follow. Spelling. Check your spelling! Don't Reply to All unless necessary. Think twice about sending a reply to everyone. Acronyms, abbreviations, and emoticons are OK within reason. As long as you don't overdo it, and the recipients can reasonably be expected to know what they mean.

7. From: Carley@Hotmail.comCarley@Hotmail.com To: Croning@Hotmail.comCroning@Hotmail.com Subject: URGENT!!!! CRONING I NEED YOU TO HELP ME WITH ME RELIGION ASSIGHNMENT!!!! OMG I CANT DO IT I SUCK SO BAD LOL OMG ITS SO HARD PLEASE HELP ME!!!!!!!!

8. Email Management Strategies Check emails ever 2-3 days. Delete old emails that are irrelevant. Add all you contacts to your account so you know who is sending you emails. Create drafts if a email needs to be sent frequently Mark your emails so the ISP or email provider can analyse phishing addresses or scam addresses.

9. Email Management Strategies Read the subjects of all the emails to understand which ones are most important it also helps the user in avoiding scam emails or spam emails. Remove site notifications so your email doesn’t get clogged.

10. Acronyms & Emoticons These are a popular and useful way of expressing emotion in email. There is a growing number, but these are the basic ones that people use: 2L8 -- too late AAMOF -- as a matter of fact AFAIK -- as far as I know B4N -- bye for now CMIIW -- correct me if I'm wrong CUL -- see you later FWIW -- for what its worth FYI -- for your information IKWUM -- I know what you mean IMHO -- in my humble opinion KWIM -- Know what I mean? ROTFL -- rolling on the floor laughing TIA -- thanks in advance TTYL -- talk to you later :) happy :( sad :o very surprised ;) wink ;* kiss 8) person with glasses smiling :& tongue-tied