1. RA TRAINING INFORMATION 5/2014 UMD STUDENT HEALTH SEVICES

2. STAFFING Board Certified Family Practice Physician Certified Nurse Practitioners including a Woman’s Health Nurse Practitioner Health Educator Registered Nurses Medical Assistants

3. Staffing Administrators Sheila Dorgan MSN FNP Director Marianne Sullivan MSN ANP Assistant Director Jeannie-Mae Durfee MSN RN Clinical Coordinator All of the above people can assist you with any clinical questions or concerns you may have.

4. SUMMARY SERVICES AND HOURS OF OPERATION Open Monday through Friday 8 AM-5 PM Located behind Robert’s Hall Services are confidential. If a student is 18 or older we can not discuss their visit with anyone without a signed consent. We see all matriculated residential and commuter students who pay a health fee Students should bring their insurance cards to the visit

5. SERVICES cont. Services are by appointment. Call ahead Most people can be accommodated on the same day they call, especially if they call early in the day Walk-ins can be evaluated by a Registered Nurse who decides if they can wait for the next available appointment or need services sooner We see students even if they have an insurance we don’t bill or did not bring their insurance cards with them.

6. SERVICES cont. We draw blood work, whether ordered by one of our medical staff or a student’s own health care provider. Lab work is sent to QUEST Laboratory CLIA waived labs, such as quick streps, urine dips, mono, pregnancy and glucose tests are done in house Nebulizer treatments Spirometry testing Health Services can assist a student in making an appointment with Chartwell’s nutritionist.

7. INSURANCE & Other COSTS Visits are charged to a student’s insurance. We do not charge a co-pay. This includes immunization visits. Prescriptions can be filled at any drug store. We do not have an in-house pharmacy. Target is the closest pharmacy to UMD. Laboratory and X-rays are charged separately by the laboratories and departments doing the testing

8. IF HEALTH SERVICES IS CLOSED Go to our web site to the section titled “What to do if Health Services is closed This contains an on-line self-care guide and the answering service’s phone number (508)999-8982 to contact the Nurse Practitioner on call for further advice For an emergency on campus, call (508) 999-9191. If calling from a university phone, dial 9191. A police officer, who is our first responder, would evaluate, stabilize and contact an ambulance if needed

9. LOCAL HOSPITALS AND WALK-INS The closest hospital is St. Lukes Hospital in New Bedford and is about an 8 minute ride away Charlton Memorial Hospital in Fall River is about a 12 minute ride For non-emergency care Hawthorn Medical Walk-in on Route 6 is open Monday through Friday 8AM- 8PM and Saturday/Sunday 8 AM-4 PM

10. IMMUNIZATIONS AND HEALTH FORMS All full-time students, resident students, Nursing and MLS majors must submit evidence of having received their state required immunizations before coming on campus or moving into the dorm Immunization and health history forms can be downloaded from Health Services' home page. Students can attach a copy of their high school immunization record to the form Students who do not provide their immunizations can be required to move out of housing and can be banned from classes.

11. MENINGITIS Freshmen living in residence halls are at higher risk. Signs of meningitis include headache, fever, stiff neck, rash, change in alertness. People with these symptoms must be evaluated quickly by a healthcare professional. There is an effective vaccine for meningitis, but it does not offer complete protection Resident students must either receive the vaccine or sign a waiver declining it All students should consider receiving the vaccine MAXIM will be running an on campus flu ($30) and meningitis ($130) clinic October 14, 2014. Many insurances are accepted

12. HEALTH INSURANCE All students taking ¾ to full time credits must either sign up for school health insurance or show proof they have comparable insurance Students must fill out an on line waiver stating whether or not they want the insurance. Students may sign up for a separate dental or vision insurance by going to www.universityhealthplans.com. Students do not have to take the school insurance to take the dental or vision www.universityhealthplans.com School insurance is a Blue Cross Blue Shield PPO.

13. INSURANCE REQUIREMENTS A student’s insurance must provide certain services in order to be waived. These are listed on the on-line waiver site, and on Health Services’ home page. The insurance requirements can be confusing for students and they should be encouraged to discuss any questions with our insurance clerk Chris Medeiros.

14. Contagious/Communicable Diseases Student Health Services is committed to protecting the health and safety of the entire campus. Students diagnosed with MRSA, and scabies are allowed to continue to live in the residential halls while their illnesses are being treated. Health Services, with the patient’s permission, does notify facilities and housing when students are diagnosed with the above so that proper cleaning of the common areas can be done.

15. Infectious/Contagious Diseases MRSA MRSA (Methicillin Resistant Staph Aureus) is a bacterial infection resistant to many commonly used antibiotics. Cultures of the wounds help to determine the best choice of antibiotic. If a student living in the residential halls has MRSA, the student signs a release of information and facilities is called to clean the bathroom. Housing is also notified. Students are taught how to avoid transmission of MRSA and can continue living in the residence halls.

16. Infectious/Contagious Diseases Scabies Scabies is treated with a cream applied to the skin or a pill taken by mouth. Resident students sign a release and facilities and housing is notified. Facilities cleans the common areas. Students are instructed to wash their bedding, clothing and towels.

17. Encourage Students to use Student Health Services Let students know they don’t have to pay to be seen. Tell them our hours, recommend they make an appointment, but let them know if they do walk-in, an RN can do a quick assessment and decide if they need emergency treatment or can wait until a regular appointment is available. Let them know we treat acute and chronic illnesses and injuries, do STD screening, do gynecological examinations, prescribe contraception, provide immunizations and can coordinate their care with their primary healthcare providers.