1. Smart Governance – Framework for e-Governance in ULB's
P.R.Krishnamoorthy
Associate Vice President,
eGovernments Foundation

2. Agenda About eGov Framework Product
Corporation of Chennai – Case Study 2

3. eGovernments Foundation Technology & Analytics to improve Urban Governance
a Not-for-Profit Trust founded by Nandan Nilekani and Srikanth Nadhamuni in ‘03
An Integrated eMunicipal ERP - scalable & replicable cloud-based technology - developed in accordance with municipal standards & local needs
Enable ULBs improve revenues (assessment & collection of property taxes), manage works & expenses efficiently, and improve citizen service delivery
Exclusive focus on Municipalities; Implemented in 275+ Municipalities
Enable data-driven governance
Available in open source. Freely download from Github and implement.
© 2014 eGovernments Foundation 3

4. Service Fulfillment Engine
Framework of eGov ERP
Citizens
Businesses & Service Providers
Administration
Information
Sharing
Citizen
Services
Taxes
Vendor
Management
Procurement of
Goods & Services
Taxes & Licenses
Dispute Resolution
G2C
G2B
Service Fulfillment Engine
Employee
Self Service
Funds & Grants
Employees
G2E
G2G
Government Agencies
Regulatory
Information
BI & Analytics Dashboard
Infrastructure
Content
Management
Workflow, Business Rules
Multi Channel Access
Security
GIS
© 2014 eGovernments Foundation

5. 5

6. © 2014 eGovernments Foundation

7. eGov SmartCity ERP Suite Integrated systems for Urban Local Bodies
SmartCity*Dashboard
SmartCity*Mobility

8. Implemented in 275+ Cities

9. Direct Beneficiaries of ~ 1.25 crores
Module
Usage
Impact
Birth & Death
Over 41 Lakh births/deaths registered
47 lakh certificates issued
1000+ man years saved for Citizen
406 man years saved for Govt. officials
Wait time to get certificate reduced from 4-5 days to less than1 day
Grievance Redressal
Over 22 lakh complaints registered
Over 90% of complaints redressed
Over 358 man years saved for Public
Over 2000 man years saved for Govt.
Over 80% of the complaints redressed with in a week
Improved analysis – Proactive action
Property Tax
Tracking over 44 lakh properties.
Collected over 3,800 crore in property taxes
Largest GIS urban cadastral database of over 28 lakh properties
Increased revenues for ULB’s from 25% to 800%
Mahadevpura witnessed an increase in revenue of over 800%
Over 40% unassessed properties brought into tax net
Transparency, Citizen’s convenience
© 2014 eGovernments Foundation 9

10. Direct Beneficiaries of ~ 1.25 crores
Module
Usage
Impact
Public Works Management
31,700 work orders amounting to 4,800 crore
Over 16,000 payments amounting to 1,600 crore
Efficiency gains equivalent to 10% of engineers
Improved decision making as the entire data is available for analysis
Improved utilization of Municipal expenses
Employee Information Payroll & Pension
Managing over 34,000 employees
Over 25,000 pensioners
Payroll of over 8000 employees
Improvement in Tracking of Municipal cadre
Automatic rules for Workflows for file movement
80% efficiency gains in Payroll and pension disbursals
Financial Accounting
Over 69 lakh financial vouchers passed in the system
More than 5 lakh payments amounting to 27,406 crore
More than 180 ULB’s in Karnataka have published their balance sheets from the system
Real time Finances in New Delhi and Corporation of Chennai
Over man years saved of Municipal Employees
Improved Decision making 10

11. eGov’s Focus
Increase adoption of data-driven governance in ULBs – Partner with Govt. Agencies, Academicia, NGO’s and System Integrators
Enable integrated planning & management - OpenData & Self-Service
Enable an eco-system of problem-solvers to build innovative solutions
Product: OpenSource, publish Standards & APIs
OpenSource
Dashboard
& Analytics
UX / UI
Mobile everything
© 2014 eGovernments Foundation 11

12. Unique Value Proposition
Robust & integrated suite of products for Municipal Governance
Built ground up focusing on the needs of a municipality
Governance Standards: data, process and reporting standards
Domain Expertise: Government rules & workflows considered in architecture
Enables data-based decisions - Integrated data model & single version of truth
Mobility, Analytics, and Cloud capabilities
Low Cost of Ownership – Available in Open Source
Rapid implementation due to Product Standardization & Modular Design
© 2014 eGovernments Foundation 12

13. product
© 2014 eGovernments Foundation 13

14. Professional / Company / Estate Tax
Property Tax
Assessment of all 11 Lakh properties in the City
Property Tax based on Annual Rent / Capital Value / Unit Area
Collection Notices and integrated to payment gateway
Supports various payment methods: Online, Cash, Office, Kiosks
Ability to track Defaulters and take appropriate action
Professional / Company / Estate Tax
Assessment of all business/trade in the City
City-owned properties that are rented/leased
Tax Assessment and Notices
Rich MIS and Dashboard to drive city collection strategy and operational best practices
© 2014 eGovernments Foundation 14

15. Building Plan Approval
Digitization of Building Plan Approval process
Upload of Plan documents and workflow to review and approve
Integrated with Auto-DCR for compliance to Development Control Rules
Significant efficiency improvement for Staff and predictable outcomes for citizens with contactless service delivery
Works Management
Ability to map all the works in the city with GIS
Integrated with Financial Accounting, and Assets Management to track expenditure, asset-value and depreciation
Ability to track quality, re-work of assets and tie to contractor performance evaluation and payments
© 2014 eGovernments Foundation 15

16. Public Grievance Redressal
Financial Accounting
Double-entry accrual fund-based accounting systems Online,
Ability to classify capital/non-capital expenditures and receipts
Accounting: Supports Cash, Bank, Journal and Contra transactions
Fixed Asset Management / Decentralized budgetary planning, budgetary controls
Standard MIS and statutory reports, Bank Reconciliation
Public Grievance Redressal
Integrated platform (SMS / Internet / Help Desk) to LISTEN to Citizens’ concerns and issues
Workflow for a route complaint to respective engineers
Escalation to ensure Service Levels
Satisfaction Survey for all complaints
Rich MIS / Dashboard to review performance and identify trends and plan preventive measures
© 2014 eGovernments Foundation 16

17. Case Study – Corporation of Chennai17

18. FACTS ABOUT CHENNAI Annual Budget of more than ₹2,000 Crores
Maintain 40,000+ roads; Storm water drain length of 962 Km.
Street lights 2,13,045 and using 19 megawatts per day
Collection of Property Tax from 1.2 Million properties
Maintaining 260 parks & 113 community halls
Leased out 153 shopping complexes with 5500 shops
Handling 5,200 MT of solid waste per day
Fleet with 1,000+ conservancy vehicles
Strength of 23,000+ staff
© 2014 eGovernments Foundation

19. ACHIEVEMENTS © 2014 eGovernments Foundation 1992 2004 2007 2008 2009
Property Tax Assessments
Legal Cases Management
Works Management System
Estimates and Billing
Mobile-powered Engineer’s Diary
Work Order Issued to eGov for Integrated ERP
13 Modules at a cost of Rs.1.82 Crores
Financial Accounting & Budgeting
Online real-time NMAM complaint accounting
Offline Financial Vouchers with Chart of Account Coding
1992
2004
2007
2008
2009
2010
2011
2012
2013
2014
2015
Detailed System Study for Integrated ERP
Public Grievance Redressal Module
Building Plan Approval
Online Birth & Death Registration
Pension Management
Payroll Processing
Automation of Street Lights Bill Payment
© 2014 eGovernments Foundation

20. Building Plan Approval
SOLUTIONS FOR CHENNAI
Municipal Accounting
Financials
Revenue
Expenditure
Admin Efficiency
Citizen Convenience
Collections
Property Tax
Trade License
Land & Estate
Professional Tax
Company Tax
Road Cut Management
Public Grievance
Citizen Portal
Building Plan Approval
Works Management
Pension
Payroll
Assets
Engineer’s Diary
Fleet Management
Legal Case Management
© 2014 eGovernments Foundation

21. LEVERAGING TECHNOLOGY
Centralized Open Source Web based Application
Unified Citizen Web Portal for Services
Enabling all modes for Collections - ATM, real-time Interface with Banks, Online, Handhelds, Manual Counters, IVRS and Credit/Debit
Online Service Request with SMS/ alerts on every status update
Mobile based applications with GIS Integration – Bin Tracking, Complaints Registration
Mobile based Engineer’s Diary with MBook facility
GPRS/GPS Tracking
© 2014 eGovernments Foundation

22. IMPLEMENTATION SUCCESS STORIES
Customization of ERP for the Greater Chennai Merger of 42 local bodies with CoC has been completed in a record time of 45 days
Contractor Payment Process through RTGS
Budget Control and Validation for all the Expenditure
Weekly Review of 1500 Crore Capital Work through online reports
End-to-End Online Building Plan Approval
Centralized Financial Concurrence - consolidation of payments against each Bank
Instant Trial Balance and Real-time Journalization
© 2014 eGovernments Foundation

23. IMPACT & TYPICAL BENEFITS
Module
Usage
Impact
Public Works Management
31,700 work orders amounting to ₹4,800 crore
Over 16,000 payments amounting to ₹1,600 crore
Efficiency gains of 800 man years
Improved decision making as the entire data is available for analysis
Improved utilization of Municipal expenses
Financial Accounting
Over ₹27 lakh financial vouchers passed in the system
More than ₹3.25 lakh payments amounting to ₹7,341 crore
Real time accounting
Centralized Financial Concurrence for 100% of the payments with auto consolidation First of its kind in the country.
Accounts of FY & closed in 6 months
Grievance Redressal
Over 1.5 lakh complaints registered
Over 80% of complaints redressed
Over 25 man years saved for Public
Over 500 man years saved for Govt.
Improved analysis – Proactive action
Property Tax
Tracking over 11.5 lakh properties.
Collected over ₹1,000 crores
Payment through payment gateway, banks, handhelds and ATM’s
Online assessment
Building Plan Approval
Over 11,000 building plans created
Over 8000 plans approved
Contactless service delivery with sms/alerts at each step of the process

24. CHENNAI’S E-GOVERNANCE EXPERIENCE
Change Management
Planning
Investments
Team
Detailed Project Report
Structured Architecture
Financial Accounting as Core Module
NMAM Standard Coding of Chart of Accounts
Phased Approach - Citizen Impact Modules in 1st Phase
Funding Source - JNNURM Project Fund
Using the State Data Center for DC Infrastructure
Dedicated Internal IT Team
ELCOT as the IT Project Consultant
eGov as the Implementation Partner
Buy-In of Stakeholders for the Requirements
Participative Process Re- engineering
Training with In- house Dedicated Training Facility
© 2014 eGovernments Foundation

25. ROADMAP TO SMART CITY GIS Mapping of Assets Open Data Portal
City Wide Platform (Integrating Fire/ Police/ Water/ Sewerage/ Transportation/ Emergency Response)
Single-Integrated Dashboard to manage Natural Calamities
Participative Governance
Works Management to Asset Management
© 2014 eGovernments Foundation

26. OTHER MAJOR INITIATIVES
Well-designed & traffic friendly roads with architect & traffic engineer
Ecologically Sustainable Garbage Management with citizen participation
Proactive actions with integrated disease tracking
Integrated urban transport
Smart streetlights - internet-enabled with camera and in-built diagnostics
Green City
Parks / Tree Management
Solar/LED Street Light
Waste to Energy
© 2014 eGovernments Foundation

27. OTHER eGov INITIATIVES
Integration of Property Tax System with Building Plan Module
Integration of Registration Department for Vacant Land Tax Assessment
Integration of Tax Modules with other Sister Concern like Commercial Tax, Central Excise, EPF, TNEB and Registrar of Companies -Planning for Auto Registration for Professional Tax based on his registration made at Commercial Tax and Registrar of Companies. This will reduce the time cycle for new business ventures.
Approaching Postal Department help for collecting BPL Property Tax
Talks with Banks for Professional Tax/ Company Tax Drive from their existing Customer Base
Proposed to increase the Foot Print of Tax Payers for other Government Services in e-Seva and Vice-versa.
© 2014 eGovernments Foundation

28. PROPERTY TAX PERFORMANCE

29. ZONE & WARD: PROPERTY TAX PERFORMANCE

30. Public Grievance Redressal

31. Public Grievance Redressal

32. Thank you